Ricart Ford

I do not recommend this dealership due to obvious issues between the sales and service department, and lack of transparent communication. Also they have radio and TV on inside - it's an AWFUL experience, n between the sales and service department, and lack of transparent communication. Also they have radio and TV on inside - it's an AWFUL experience, no hospitality either. Bought a certified truck in early August (we were there 7 hours!), 3 major issues off the lot (gear shift, no Sirius, no FordPass). I had to take it to my local dealership to get the truck operating correctly, which took 7 WEEKS for them to work with Ford Corporate (not my local dealership fault- it's a long process with issues under warranty). Ricard had the truck for at least 2 months prior to sale - why was it not completly repaired prior to sale? Left 2 messages for the current GM, no reply. This was not the sales persons fault, they were nice but new and seemingly undertrained. This falls with the manager and GM on the used car side and their service dept. The only bonus is they somehow found the 2nd key fob and mailed it to me - no text, no call, no email. More

My 2016 Ford F150 pickup truck developed oil leaks and I had to take it in for service last week. Phil Winkelmann was my service rep. Phil was very professional, pleasant and patient with me. He told me it had to take it in for service last week. Phil Winkelmann was my service rep. Phil was very professional, pleasant and patient with me. He told me it would take 2 to 3 days to get it fixed. I was provided with Uber rides back and forth from the Service Department and my house. It did take 2 days to get it fixed. I am very satisfied with the repair. More

They were very quick and responsive. I was hoping to trade in our car for a Bronco but the negative equity was too high. Hopefully in the future we can do business as I haven't used R I was hoping to trade in our car for a Bronco but the negative equity was too high. Hopefully in the future we can do business as I haven't used Ricart in a long while due to Nourse Ford has been making better deals for my last 8 car purchases. More

Appointment for oil change scheduled for Friday Dec 6th 9am. When arrived was told it would be a “long wait”, over 2 hours. I received 4 emails and 4 text messages confirming the appointment, one of each 9am. When arrived was told it would be a “long wait”, over 2 hours. I received 4 emails and 4 text messages confirming the appointment, one of each requesting response! Received email and text one hour before the appointment confirming appointment. Service advisor said they were busy, but I saw only one other car was in the 3 lanes of the service garage. I won’t be back. Went to another Ford dealer same day without an appt and got out in 45 minutes. More

They’re always courteous. They do a good job on my car when I’m there for service good atmosphere. They do a good job on my car when I’m there for service good atmosphere. More

I had to get my car towed here after hitting an object in the roadway that caused the rim to explode, literally. The tow company delivered the vehicle to the wrong lot unbeknownst to me or the dealership and the roadway that caused the rim to explode, literally. The tow company delivered the vehicle to the wrong lot unbeknownst to me or the dealership and they refused to locate the vehicle. They told me I would need to come to their large automall and find the vehicle which I was able to locate by simply calling the fleet department and asking if it was sent their on accident. Pure laziness from the service department for ford. After I finally was able to get someone to offer to take the vehicle to the service lot, I got quoted $1300 for a new rim and tire, alignment, mount and balance, and new ball joints. I asked around and was quoted $800 by NTB for the same service. I found the OEM rim for a third of the price Ricart was asking and decided to get it towed to NTB. Ricart then tried to charge me a diagnostic fee and refused to release my vehicle unless I paid it. I had to go in and make a stink about the situation considering I already knew what was wrong with the vehicle. I later found out they didn’t even do anything but “kick the tire” as the service technician stated. They removed the fee and I was able to get the vehicle to NTB. However, when the vehicle arrived at NTB, they told me Ricart had already installed the donut in order to move the vehicle from the lot. Meaning, they already knew the vehicle just needed an alignment and new rim and tire. I would never recommend this dealership as they are clearly dishonest and phishing for “extra” services to charge unsuspecting customers. More

Very easy to work with and our sales consultant was friendly and thorough. Very pleasant experience. friendly and thorough. Very pleasant experience. More

As dishonest as they come. Agreed on a price. Told the salesmen i would call the next day to let them know. I called and was told that they could no longer the deal. I have Agreed on a price. Told the salesmen i would call the next day to let them know. I called and was told that they could no longer the deal. I have the paper with the numbers on it! I was told they would sell it to the next guy for more than what I was getting it for More

Unprofessional, poor communications, excuses, and more. Car was in service for 29 days bc they wouldn’t initially perform a necessary (and backed by photographs) Ford recall, which then broke while driving Car was in service for 29 days bc they wouldn’t initially perform a necessary (and backed by photographs) Ford recall, which then broke while driving away from the dealership. More

The service department is populated by nice, friendly people whose competence I find suspect. I made an online appointment to bring in my 7 year old C-Max for a non-working horn and their "Works" package people whose competence I find suspect. I made an online appointment to bring in my 7 year old C-Max for a non-working horn and their "Works" package (oil change, tire rotate and checks). I added a note that I had purchased an extended warranty from Ricart several years ago. Service rep called with an estimate of several hundred dollars to fix horn.I asked about extended warranty and she said it wasn't covered. I replied that if a non=working horn wasn't covered what was covered? She said she'd check and very soon after called back to say it was covered. So if a check was so easy was she being lazy or trying to charge me extra? (The warranty has a $100 deductible) When I went to pick up the car the bill was approximately $12 more than the total of the Works package and the deductible. I asked a service rep why and he couldn't explain why and neither could another rep who he consulted. They adjusted the bill and then the second rep came back to say the difference as because my car required full synthetic oil, not the semi included in the package.Nobody told me about that and this wasn't the first time I'd gotten that package for the car. He said they would not reverse the adjustment they'd made to the bill and then made a comment about not changing the synthetic oil out for semi.Admittedly I wasn't listening closely at that point. Nice people to work with but it shouldn't require that much work. More