Ricart Ford

A great experience all around Corey and the rest of the team were just great. He has called me multiple times after the sale to check in. Because of the size of their inventory, th Corey and the rest of the team were just great. He has called me multiple times after the sale to check in. Because of the size of their inventory, they had exactly the car I wanted, down to the floor mats. We were able to quickly go for a test drive with no hassle. I checked a car buying service before I went and was amazed that Ricart was in the "super low price" category, so I didn't even need to haggle. More

Awsome! Great experience well worth the trip! We are very please with the curtious people at Ricart Ford Dealership. We will tell all our friends to shop here Great experience well worth the trip! We are very please with the curtious people at Ricart Ford Dealership. We will tell all our friends to shop here. More

Best experience I went to ricart used car factory not to long ago and the service I had received from Devin Michalak was amazing. He was open about all the cars and d I went to ricart used car factory not to long ago and the service I had received from Devin Michalak was amazing. He was open about all the cars and did not hide any details from me. They put changed all the fluids in the cars and even put gas in it for free! He helped me in my search for a good reliable car and for a decent payments. I give them five stars for the customer service and being up front about everything. Made two visits and got a car that's damn near new! More

Purchased my dream car. We went in knowing exactly what we wanted and Sterling made sure we walked out happy. Every step of the process was painless and easy. We went in knowing exactly what we wanted and Sterling made sure we walked out happy. Every step of the process was painless and easy. More

Great Experience! Thanks for the great service during the purchase of our new vehicle! Helped get good financing, great deal on extended warranty! Will recommend to any Thanks for the great service during the purchase of our new vehicle! Helped get good financing, great deal on extended warranty! Will recommend to anyone! More

Amazing experience Melissa and Cassie were amazing to work with. This is the second explorer sport we leased from Melissa and first from Cassie and both experiences wher Melissa and Cassie were amazing to work with. This is the second explorer sport we leased from Melissa and first from Cassie and both experiences where awesome. Very friendly and knowledgeable, and are available after the sale as well. More

Great service I have been using Ricart service for both our Ford products, they have always been professional, had one issue, but they promptly made it right I have been using Ricart service for both our Ford products, they have always been professional, had one issue, but they promptly made it right More

"Worst service I've ever been subjected to" My name is David B Hannah and I own a Lincoln MKZ 2010. I took my car to the Ricart Automotive Group on South Hamilton Road Columbus Ohio 43227. The r My name is David B Hannah and I own a Lincoln MKZ 2010. I took my car to the Ricart Automotive Group on South Hamilton Road Columbus Ohio 43227. The reason I took my car to Ricart Service Department was, as I start breaking my car would pull to the left. While not braking the car drives straight. And there was a few other issues that I was having looked at. I.e. a fog light not working, wiper switch wasn't operating correctly and a few other cosmetic issues. All of the minor things they were able to give me a correct assessment and estimate and a few of them I had repaired without incident. As for the pulling to the left Jonathan Cutler their mechanic license number 9141 told me that it was the passenger side brake caliper and possibly a hose that the brake fluid runs through and advised me to get it repaired and it would fix the problem. I agreed to the repairs the repairs were done and then Jonathan States on my receipt that he replace the caliber and the holes and test drove my car and that everything was fine. He states that it no longer pulled to the left during braking. As I pick up my car and was leaving their parking lot and applied the brakes before going over a speed bump my car pulled to the left. I immediately called the service department, Brad was the associate that helped me in the service department. Once on the phone with Brad I had Brad transfer me over to Angie which is the head of the service department. Once on the phone with Angie I expressed my disgust with their service department and how unsafe it was for them to give me a vehicle back in the same manner that I gave it to them but charged me $418. And the only reason it was that cheap is because my warranty company payed the rest. Angie set up for me to come back in that following Monday to drop my car off. I dropped my car off monday morning and monday afternoon the service department calls me back and explain that they found a few other issues with the vehicles suspension and that they were going to start replacing some of the items they thought it was. After replacing the upper control arm bushing, the passenger outer tire rod end, swapped breakes and rotors from side to side and realined my car three times..... the service supervisor called me with two options.. I could either come get my car in the same condition I took it to them for and they would refund me my money. Or I could agree to allow them to swap out parts until they found the issue. I didn't take my car to them for a guess job, I took my car to them for a professional assessment and a safe and reliable repair. Now, I'm scheduled to drop it off to the Lincoln dealer. I have written proof of everything I've stated and swear it to be true. It states at the end of my receipt that the only thing that can be done now is a park elimination Diagnostics. It says that all normal means of diagnosis have been expended. This is absolutely the worst service I have ever received. I will never take any of my vehicles Ricart. Lastly, when I picked my car up it still has oil smudges all around the hood the outside of the door, on my door panel on the inside and the car now feels like it's pulling worse then it was before I took it in. And it even sounds different. I don't feel safe and will not drive it until it goes back in the shop. Lord help anyone who puts their life and the life of their loved ones in the hands of the Ricart Service Department under the supervision of Angie Lutz. More

Jake Helped me buy my first new car! Jake was welcoming from the start, and a car guy just like me! Made my first new car experience a great one, and was very knowledgeable! A swell young Jake was welcoming from the start, and a car guy just like me! Made my first new car experience a great one, and was very knowledgeable! A swell young man and deserves a promotion! Good luck, and thanks for the help! More

Great experience, as always! Came to dealership to purchase our new 2016 Ford F150. This is our 3rd auto purchase from Ricart. Melissa Figgins and Tiffany Hay delivered great cu Came to dealership to purchase our new 2016 Ford F150. This is our 3rd auto purchase from Ricart. Melissa Figgins and Tiffany Hay delivered great customer service! Even though Tiffany was new and training, we did not have a long wait, was treated with respect and professionalism. Couldn't have asked for a better experience! Was a great feeling to get to help Tiffany with her first sale! Congrats :) More