Rich Ford

Good Overall Experience Staff was knowledgeable and friendly and didn't pressure us into a decision. We purchased an amazing 2500 Dodge Ram and the entire process was smooth Staff was knowledgeable and friendly and didn't pressure us into a decision. We purchased an amazing 2500 Dodge Ram and the entire process was smooth and easy. Just want to say a quick Thank You to our salesman Justin, and Allan in Finance for making our purchase a good experience. keep up the good work! More

Fast service I dropped my 2016 F-250 off for its 10,000 mile service at 7 am. My wife picked me up at 7:30 am and we went to breakfast. Ford called me before we I dropped my 2016 F-250 off for its 10,000 mile service at 7 am. My wife picked me up at 7:30 am and we went to breakfast. Ford called me before we were done with breakfast saying my truck was ready to go. That is quick if you ask me. Tony Garcia was my service rep. and he was very pleasant and answered a number of questions that I had. Thank you for a pleasant experience. More

Recall Service Denied I brought my daughter's Ford Escape in for service due to unusual noises in steering column. I expected full repair of the issue with prior knowledge I brought my daughter's Ford Escape in for service due to unusual noises in steering column. I expected full repair of the issue with prior knowledge of a recall on the part. I was told that three months prior (for a separate recall issue) that the service department had "cleared a fault code" related to the steering column and determined that there was no mechanical issue. Now, the exact mechanical issue presents itself and Rich Ford refuses to warrant the steering column under the recall. They offer to charge me $1,700 for the repair and strongly suggest an alignment for another $100 (which I find out later is not necessary). I call Ford corporate to get assistance and they also refuse to stand behind the recall, issued by NHTSA no less. It is horrible for me to imagine a young teenage daughter having to try and steer a vehicle that potentially will switch to manual steering randomly. Can your imagine your child in this position? I refused to pay Rich Ford for the service and will forever remember how Ford does not stand behind its product. Beware of error code "fixes" that do not also fix a potential mechanical issue! Finally, I delivered the vehicle with no sign of power steering loss, however, when returned back to my possession, the vehicle no longer had power steering - manual steering only! Very difficult to drive. Inexcusable. More

Held up on vacation Check engine light came on in the middle of the night in NM. Called Rich Ford first thing the next day. The Albuquerque location referred me to the Ed Check engine light came on in the middle of the night in NM. Called Rich Ford first thing the next day. The Albuquerque location referred me to the Edgewood location as it was closer to me. I was assured by service manager that he put travelers as a priority as he hopes someone would do it for his family. We spent the next 5 hours waiting on them to diagnose that the problem. Why did it take 5 hours to diagnose and change 6 spark plugs? Because they spent 4 of those hours trying to sell me a new 2018 expedition that they drove in for us from Albuquerque. Once they finally gave up on putting the hard sell on us, they finally pulled our truck in and fixed it...after everybody went to lunch. Trying to prey on stranded travelers is exactly why car dealers have the reputation they do. Change the plugs after the motor cools off and get me back on the road. Stop trying to sell me a truck I don’t want. More

Horrible Had an appointment this morning. My normal repair shop had recommended I see a Ford Dealer to try to get a clutch issue looked at. I described the iss Had an appointment this morning. My normal repair shop had recommended I see a Ford Dealer to try to get a clutch issue looked at. I described the issue thoroughly when I made the appointment and said I would like to wait for service. I took the day off work, and when I arrived in the morning the first person to greet me asked if I was leaving it for a few days. I said I hadn't made arrangements to do that. He said they don't fix transmission issues in a day, and I would have to leave it. I asked for how long, and he said maybe two to four days. I asked him why this wasn't explained to me prior to me taking today off and bringing it in this morning and he became very frustrated and said the people answering phones aren't mechanics. He then said, so are you leaving it, or not. I couldn't believe how rude I was treated, how I was somehow expected to know these things when his own employees didn't, and was not offered even the slightest hint of recognition that perhaps there was some confusion and maybe Rich Ford held some of that blame. I will never go back, even if I have to find a dealer in another city to fix this issue. More

Help was excellent on the purchase of 2 used vehicles. We were assisted immediately in Edgewood. We looked on Sunday and theyhad the vehicles we wanted to look at on Monday. The only complaint was the time We were assisted immediately in Edgewood. We looked on Sunday and theyhad the vehicles we wanted to look at on Monday. The only complaint was the time frame that it took to close the deal. We purchased 2 used vehicles at the same time. Ryan Franklin was our salesman and he was very helpful with all of our requests. More

Service department doesn't value customers' time I went in for an oil change and was told it would take an hour. My service adviser went to lunch in the middle of it and I didn't hear from him for th I went in for an oil change and was told it would take an hour. My service adviser went to lunch in the middle of it and I didn't hear from him for three hours. The best they could do to make up their lack of communication and for wasting my time was a coupon for a free car wash. Never coming here for service again. Edit: The service manager has since reached out to me and assured me that the lack of communication displayed yesterday will be addressed properly. Since something is being done to prevent situations like this from reoccurring, I'm happy to say I now view the dealership in a more positive light. It was unfortunate that this happened on my first visit but I'd now be glad to give them another chance. More