Rich Ford

I enjoyed working with both Mark and Mike while trying to make a deal on my Hyundai Sonata. Mike was especially helpful in getting me the financing and monthly payment that I was comfortable with. He even make a deal on my Hyundai Sonata. Mike was especially helpful in getting me the financing and monthly payment that I was comfortable with. He even went out of his way to get me new car mats for my car after they went missing upon purchase. I later found out that he paid for my new mats out of his own pocket, which is almost unheard of, and I was very taken by this. Mike is a stand-out guy in my book, and I will forever be greatful to him for the wonderful service he provided to me. The only complaint that I have about this buying experience was that there was some cosmetic damages to the vehicle that were not mentioned at the time of purchase. Upon washing my vehicle at home for the first time, I found there were several pits on the windshield (8 or 9 to be exact). I also found that the rocker moulding on the passenger side of the vehicle was cracked and missing a piece closer to the rear tire. When I called Rich Ford to present these issues, I was basically told that nothing could be done about the damages. I asked to speak to management. I was told to speak with Used Sales Manager, James Arona. I explained to James the damages I had found, and he asked me to bring in the vehicle to look at it. Upon doing so, he told me that the windshield could not be fixed because the pits had not starred yet. When it came to the rocker moulding, he was hesitant to fix it and hinted that the car was bought "as is". After some deliberation, James said he would "out of good faith" help me fix the moulding. He gave me two options. He said that I could either buy the rocker moulding from the Hyundai dealership across the street, get the part painted, and he would have his guys install the part onto my vehicle. Or, I could go to J & E Body Shop down the street (off of Wyoming), and get all the body work done there and he would pay for 1/2 the bill. I have to say, I was extremely disappointed by the fact that Rich Ford was unwilling to front the entire bill and only offered to pay 1/2. Especially since the bill totaled a whopping $547.60! I did however decide to go through with the J & E Body Shop offer, but I still feel that I should not have had to pay a penny since the car was GUARANTEED to not have any damages to it when I bought it. Overall, I'd have to say this whole experience wiped all the joy out of my "first-time buying experience". =( More

We've purchased one new and one used car from Tyler who is very easy for my wife and I to relate to. He is knowledgable and promotes Rich Ford in a manner that is believable which has not always been the is very easy for my wife and I to relate to. He is knowledgable and promotes Rich Ford in a manner that is believable which has not always been the case in my 57 years of buying cars. I am a seasoned and sometimes jaded car buyer. We're dealing with Rich because of Tyler. Milt and Nancy Freer More

Customer for Life, you have never done me wrong. Love my Fords and the service is the best. My salesman still calls and talks to me about how the cars/trucks are doing. Service makes me feel special each Fords and the service is the best. My salesman still calls and talks to me about how the cars/trucks are doing. Service makes me feel special each visit and are great at keeping me updated They have my highest recommendation! More

Nathan has been working with me as I look to purchase a new vehicle. He has proven to be very knowledgeable and committed to see that I have the right information to make a good choice of vehicle that wil new vehicle. He has proven to be very knowledgeable and committed to see that I have the right information to make a good choice of vehicle that will meet my needs. He is very pleasant and respectful and never made me feel pressured. I look forward to working with him as I continue the process of purchasing a new vehicle. More

A week prior to our visit to Rich Ford we were not in the market for a new car. Some unfortunate circumstances changed that. Having dealt with other sales people at Rich Ford competitors was stressful. Na market for a new car. Some unfortunate circumstances changed that. Having dealt with other sales people at Rich Ford competitors was stressful. Nathan Deterding took the stress out of our situation by his professionalism and caring. There was never any hard-sell pressure that we had received at other dealers, and we were made to feel at home. Nathan took the time to explain the features of the vehicle we were most interested in and never made us feel that we were imposing on his time. Since our purchase of the Fusion Hybrid, each time we go into Rich Ford he takes the time to walk over to just say hello. Nathan has made this one of our most positive car-buying experiences and is an asset to the Rich Ford family. More

I have had a wonderful experience with this company, they are always helpful and very egar to assist you with your needs. I would like to thank Nathan Deterding for providing me with my Ford Fusion 2011 I l are always helpful and very egar to assist you with your needs. I would like to thank Nathan Deterding for providing me with my Ford Fusion 2011 I love my car and the service that is provided to me. Thanks for making my experience with you a great one. Thanks Georgia More

We were looking for a Ford F-150 pick up truck with specific features like leather seats, FX-4 style, heated seats, black, etc. Me and my husband went to RichFord here in Albuquerque, the sales person specific features like leather seats, FX-4 style, heated seats, black, etc. Me and my husband went to RichFord here in Albuquerque, the sales person was very friendly since the very beginning, he explained us all the rebates and discounts on the truck and financial options, too. We really recommend RichFord and if in the future we need another vehicle, we will definitely buy it at RichFord. We're very pleased with the way we were treated, and also with our new truck, awesome!! More

Nathan Deterding (2010 F-150) was a very knowledgeable salesman; no pressure; great personality & feeling of being trustworthy; came to work early to accommadate my schedule! I actually felt like I got a salesman; no pressure; great personality & feeling of being trustworthy; came to work early to accommadate my schedule! I actually felt like I got a fair deal (first time ever)and zero % interest rate. He has made numerous, after-sale follow-up calls. Went back and bought second new Ford from him for wife (2011 Edge)three months later. Sent my best friend to him, but unfortunately the friend's wife wanted a different (not Ford) car. Larry Slemp has been my Service Advisor 2x - nicest guy ever; bent over backwards to accommedate; made me feel like my patrinege was valued - I will use dealer service in future because of him. More

I took my 2002 F-350 in for service. They told me it was going to cost over $3000 to get it fixed. I decided it was time for a new truck. I asked the service department if they recommneded any particular going to cost over $3000 to get it fixed. I decided it was time for a new truck. I asked the service department if they recommneded any particular salesmen, and they directed me to Orlando Leavell. On my way over to the car lot, Orlando greeted me. He asked me what I was looking for and began to show me trucks right away. Although he was fairly new to the dealership, he was very knowledgeable of the inventory. I was able to narrow my search down to two vehicles. After talking with my wife, we decided on a 2010 F-150. The "wheeling and dealing" process began, and off I drove with a new truck. They gave me a fair deal for my trade in, and even took care of all of diagnostic service fees from my old truck. After the deal was done, Orlando took the time to show me all the cool features of my new truck. He helped me set-up my SYNC account and even showed me how to sync my cell phone to my truck. He scheduled a service appointment for my first oil change, and set up an appointment with the paint shop to get a couple small chips repaired. He has sinced called me twice since the sale (2 weeks ago) to make sure I was still happy and to make sure I didn't have any problems. When it's time to upgrade my wifes vehicle I will be going back to Rich Ford, and I will look for Orlando!! More

I was having a very bad day. My previous car broke down on me and left me stranded. I knew it was time to buy another car and was dreading having to do so. I returned to Rich Ford because they were nice t on me and left me stranded. I knew it was time to buy another car and was dreading having to do so. I returned to Rich Ford because they were nice to me on my prior purchase. I met with Tyler Simmons who made the experience a great one. He was very friendly and I loved his sense of humor. He took my application and was able to provide me with options while respecting my needs and personal situations. I was very pleased with the car,and overall experience and that my time was valued. I was expecting the process to take much longer than it did. Now I have a great little car that won't leave me stranded. I would absolutely refer family and friends to Rich Ford. More