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Richardson Buick GMC - Midland - Service Center

Midland, MI

4.6
162 Reviews

162 Reviews of Richardson Buick GMC - Midland - Service Center

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October 11, 2023

Only takes one word, Amazing! She is why I come to the dealership. Thank you for all you do!! More

by Littlefamily98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2023

Kind and very responsive when entering the dealership they get the job done at hand. Very nice dealership. Clean and very well presented. You should all be proud to work there. More

by JAWCAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2023

Professional, timely customer service with people wanting to help meet your service needs at reasonable prices More

by PEKASTL2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2023

I was able to have my car thermostat repaired same day that I called. It was cheaper than other local shops and the only place that freely offered a loaner car. More

by pro2fam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2023

Did not over charge on hours worked and fixed the issue. Very good customer service More

by Kevin
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Christian
October 08, 2023

Service team is on top of their game! !! Always very satisfied when I need to come in. More

by Cmjgoblue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg Schramm
October 08, 2023

Service center is always very clean, employees are friendly and helpful. They get me in quickly. More

by Laurasue12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2023

Friendly staff, able to schedule work quickly. Price of oil change seems high - may start looking into non dealer options for that service. Miss car wash we use to get as part of service. More

by PRETTOJE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2023

I appreciate the people and work done. I don't appreciate the idiot who thinks he/she/it can tell me how much I need to write. This will be the last time I bother to provide a review. More

by SNOWFLAKECUTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2023

The Tech that worked on my car was sub par. So I needed new brakes when I just changed them and the rotors 2 months ago. Ask what pressure I wanted my tires to set to. And fail to change the pr More

by thaneds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2023 -

Richardson Buick GMC - Midland responded

Thaneds, Thank you for sharing your experience! My name is Aaron, General Manager at Betten Baker Buick GMC Cadillac in Midland. Although, this was not the experience we strive for our guests, I appreciate you letting us know so that we can learn from our mistakes. I'm happy to speak with you if you'd like to call me.

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