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Richardson Buick GMC - Midland - Service Center

Midland, MI

4.6
163 Reviews
Call Service Center (989) 264-0373

163 Reviews of Richardson Buick GMC - Midland - Service Center

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October 07, 2023

The Tech that worked on my car was sub par. So I needed new brakes when I just changed them and the rotors 2 months ago. Ask what pressure I wanted my tires to set to. And fail to change the pr More

by thaneds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2023 -

Richardson Buick GMC - Midland responded

Thaneds, Thank you for sharing your experience! My name is Aaron, General Manager at Betten Baker Buick GMC Cadillac in Midland. Although, this was not the experience we strive for our guests, I appreciate you letting us know so that we can learn from our mistakes. I'm happy to speak with you if you'd like to call me.

October 07, 2023

They did a good job service in my vehicle. I was in and out there and a good time, the atmosphere was good, I'll be bringing her back. More

by bigdhagg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 06, 2023

First time using this dealer for my new buick oil change a maintenance Dawn and all dealerships employees were very nice. Will be back again More

by Janiece stahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg Schramm
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October 06, 2023

Dawn is always looking out for the customer. All of the employees are friendly. Thank you service. More

by NICHOLSSP15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 28, 2023

She is is very good at her job and she knows, everyone by their name's. More

by campoleah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Smith
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Sep 28, 2023 -

Richardson Buick GMC - Midland responded

Thank you for sharing your experience with Dawn! We appreciate your kind comments!

September 26, 2023

Prompt and courteous . Work was done in a timely fashion. Advice was offered about possible future repairs. More

by dsarafolean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Pangborn
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Sep 27, 2023 -

Richardson Buick GMC - Midland responded

Thank you for your review and for sharing your experience with us!

September 23, 2023

Took care of business and my car. Very professional highly recommend to my friends and family More

by dmbrown3376
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Elder
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Sep 25, 2023 -

Richardson Buick GMC - Midland responded

We appreciate your review and recommendation! Thank you!

September 22, 2023

Don't ever lose Dawn, she is why we continue to come to this dealer for service. More

by cburnsmi61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Richardson Buick GMC - Midland responded

We hope to never lose her! Thank you for your review and feedback!

September 19, 2023

Poor quality service co ordination. I had a confirmed appointment for 10 am, 09/15/2023. When my vehicle arrived at service shop, I was simply informed that there was no such appointmen More

by rajib.bora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dawn Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Elder
Report | Print
Sep 19, 2023 -

Richardson Buick GMC - Midland responded

Hello - we will ensure that this feedback is brought to the attention of management to be addressed. However, if your username does not match your first and last name, we may not be able to locate your contact information in our system to follow up. Therefore, if you would like to speak directly with a manager, you are welcome to reach out to us at 989-631-1444. Thank you.

September 15, 2023

Professional explained everything clearly nice comfortable waiting room speedy service, friendly staff Convenient location Good promotion on the Buick product More

by bethbodrie
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sherry Elder
Report | Print
Sep 15, 2023 -

Richardson Buick GMC - Midland responded

Thank you for taking the time to share this wonderful review with us! We appreciate hearing your feedback!

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