Richardson Chevrolet Gladwin

I had a good experience with the dealership overall. My salesman, Nick, was excellent. Very well informed, very personable-answered all my questions. There were a few paperwork mishaps that caused some My salesman, Nick, was excellent. Very well informed, very personable-answered all my questions. There were a few paperwork mishaps that caused some minor issues but nothing we couldn’t work around. More

The dealership was wonderful. Kyle was very professional and very informative with all our questions. Trevor was very professional and friendly.would recommended this dealship to Kyle was very professional and very informative with all our questions. Trevor was very professional and friendly.would recommended this dealship to friends and family. Thank you all for the wonderful experience. More

Friendly and respectful while communicating service needs and time frames. They let me know any needed service or additional costs in advance, no surprises. Highly recommend Richardson Chevrolet Gladwin. and time frames. They let me know any needed service or additional costs in advance, no surprises. Highly recommend Richardson Chevrolet Gladwin. More

Was in and out of service faster than I thought. Matt was great so was Trevor, nice waiting area Matt was great so was Trevor, nice waiting area More

Everyone at Richardson was great when purchasing my vehicle. Very helpful and made the process easy and enjoyable!! vehicle. Very helpful and made the process easy and enjoyable!! More

Found an suv i was interested in but wanted different color and few other things. Jake found it at Midland - Richardsons. It was delivered. The rest is history it now is at our home. color and few other things. Jake found it at Midland - Richardsons. It was delivered. The rest is history it now is at our home. More

Employees are great to work with and helpful, wish I knew about deductible on extended warranty when I made appointment about deductible on extended warranty when I made appointment More

WARNING: Bait and switch tactics/ Unnecessary Credit Pull! Do not let this dealership run your credit until you see the vehicle keys in person. I contacted them about a specific truck. They confirmed Pull! Do not let this dealership run your credit until you see the vehicle keys in person. I contacted them about a specific truck. They confirmed the truck was available so I gave permission for them to run my credit to be approved for financing based off of their word that the truck was available. The very next day (within 17 hours) we were suppose to test drive the vehicle and I get a call from our salesman saying the vehicle had sold. I called the general manager of the dealership that the truck was at, he claims the truck had been “pending sale for 2 weeks!”. My salesman’s told me the truck was sold the night before and driven off the lot; the GM tells me it’s still there pending sale… They claim they will work with me now that I have a hard hit on my credit and an open approval through a lending service in their system. After many back and fourth conversations with the GM who was supposedly going to figure out a fix to this never did. They didn’t want to budge on any pricing on other potential vehicles they had in our price range to fit our approval rates.. The GM also gave me false information about my approval and how it was only approved through them and I couldn’t take my approval elsewhere without getting another hard credit hit on my credit. This was in fact wrong… It has been 10 days since I was told the truck was sold however the truck is still listed on their website as available.. This makes me believe they use bait vehicles to harvest your personal data and credit profiles and to put you in a situation where you scramble to act fast in purchasing a vehicle only through them.. Be advised and shop elsewhere. - I took my business elsewhere and explained the situation to a different dealership. They did not have to do a hard credit hit (like Richardsons GM told me they would) and I used the same approval that was open through the same lending services with a different dealership. This new dealership gave me my rates to the truck I was interested in. Reassured me that since I was approved that the keys to that vehicle will be put aside specifically for me and no one else. I went down the very next day and test drove and bought the truck. No nonsense and informed salesman and financial manager! Richardson dealership lacks exactly that. DO NOT TRUST THEM WITH vehicle availability and definitely not with financial questions. More

work done in a quick efficient and reasonably priced manner..Will return in the future. manner..Will return in the future. More

Everybody at the dealership was very kind. Kyle and Trevor worked with us on our trade-in and we were able to purchase our equinox, everybody did a great job. Thank you. Kyle and Trevor worked with us on our trade-in and we were able to purchase our equinox, everybody did a great job. Thank you. More