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Richardson's R.V. Center

1.0

2 Lifetime Reviews

26776 Encanto Drive, Menifee, California 92585 Directions
Sales: (866) 864-9810

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2 Reviews of Richardson's R.V. Center

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June 12, 2018

"Poor Experience"

- Jake

The overall experience with Richardson’s RV was poor. Purchase of the Trailer: During the process of negotiating with the sale person over the prices, she would state over and over again “you are looking to buy too much coach.” That was not the case, was just looking to not pay too much. Once we agreed on a price, it took over a week for the trailer to be ready for pick up. Purchase agreement and walk through: The walk through was good. The gentlemen that I worked with as respectful and helpful. During the walk through, we noticed that the posts for the tables were missing. Signing the documents was a good experience. The lady I worked with was very nice and working with her was easy. Receiving the missing table posts: This was a major hassle. I was told when I received the trailer that the posts would be ordered. A couple of days later, I followed up on the posts and the lady I spoke to was rude stating, “I will call you when they arrive.” After a week, I follow up with the trailer manufacturer. I was disappointed to find out that they had not been ordered. I was then contacted by Richardson’s, they apologized and shared that they had been ordered. A week later they called me to come and pick up my table posts. When I opened the box, they were the wrong ones. Just yesterday they called me and asked, “are you ever going to pick up you table posts?” I was taken back by how rude they were to me. I let them know that I was waiting for them to call me to let me know that they had arrived. She said well we left you a message. I have not been able to locate this mysterious message. The only reason I was able to get the table posts was by working with the manufacturer. I am sure if it was left up to Richardson's I would still be waiting. I would not recommend Richardson’s to anyone. They are aggressive in sales and like any stereotypical dealership, the second you agree to purchase, they treat you terribly. They have poor follow up and I will never purchase another trailer from them again.

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Recommend Dealer
No
Employees Worked With
Sarah
February 25, 2015

"Unprofessional"

- Carz

After numerous conversations via phone calls and emails with your salesman, Ryan Sweeney; we came to a mutually agreed on purchase amount for a 2012 Nexus Phantom 24P RV. Ryan was aware we would be traveling from Roseville, CA to Manifee, CA (474 miles – one way) he offered to pick us up at Enterprise rental car after we dropped off the 1 way rental. We arrived at Richardson’s RV around 9:30am on Saturday, February 7th and met with Ryan, we asked to see the RV before heading to Enterprise to return the car. As soon as we saw the RV we noticed several issues that were NOT disclosed to us. We expressed our disappointment at driving 474 miles to look at this RV that only had 3,490 miles on it but was obviously not well cared for. Ryan got his manager, Mark Barry to come look at all of the issues. Mark was very professional and agreed the issues we pointed out were valid. Mark got the shops’ head mechanic (sorry, I don’t remember his name) and he was very unprofessional. We walked into the office and asked to speak with Mark. At this point my wife sat on a couch crying trying to get ahold of Enterprise to see what we need to do about the 1 way car rental. I asked Mark for reimbursement of the rental car and expenses we incurred because of Ryan’s word that the RV was “virtually brand new”. Mark was unable to make decision and said he would get his Manager, Rick Jacobson. I have never been treated so badly; Rick was rude, arrogant, and unsympathetic to our situation. At this point my wife was crying and Rick made the statement “You took a gamble and lost, you don’t have to buy the RV, what’s the problem?” Rick then said he didn’t even know what a Nexus Phantom was, or that he even had it on the lot. A Manager is responsible for knowing what inventory he has, responsible for all the employees under that roof and above all else, he should treat potential buyers or upset customers with respect. We gave a $2,000 deposit over the phone to hold that RV, we rented a car, drove 474 miles and had a cashier’s check in hand to buy that RV. This was a done deal until we saw the RV. We held up our end of the agreement; your salesman Ryan did NOT! He was NOT honest and forthcoming about the issues this RV had. We feel he deliberately deceived us about the condition of this RV just to make a sale!

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Recommend Dealer
No
Employees Worked With
Rick Jacobson & Ryan Sweeney
1
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