After numerous conversations via phone calls and emails with your salesman, Ryan Sweeney; we came to a mutually agreed on purchase amount for a 2012 Nexus Phantom 24P RV. Ryan was aware we would be traveling from Roseville, CA to Manifee, CA (474 miles – one way) he offered to pick us up at Enterprise rental car after we dropped off the 1 way rental.
We arrived at Richardson’s RV around 9:30am on Saturday, February 7th and met with Ryan, we asked to see the RV before heading to Enterprise to return the car. As soon as we saw the RV we noticed several issues that were NOT disclosed to us.
We expressed our disappointment at driving 474 miles to look at this RV that only had 3,490 miles on it but was obviously not well cared for. Ryan got his manager, Mark Barry to come look at all of the issues. Mark was very professional and agreed the issues we pointed out were valid. Mark got the shops’ head mechanic (sorry, I don’t remember his name) and he was very unprofessional.
We walked into the office and asked to speak with Mark. At this point my wife sat on a couch crying trying to get ahold of Enterprise to see what we need to do about the 1 way car rental. I asked Mark for reimbursement of the rental car and expenses we incurred because of Ryan’s word that the RV was “virtually brand new”. Mark was unable to make decision and said he would get his Manager, Rick Jacobson.
I have never been treated so badly; Rick was rude, arrogant, and unsympathetic to our situation. At this point my wife was crying and Rick made the statement “You took a gamble and lost, you don’t have to buy the RV, what’s the problem?”
Rick then said he didn’t even know what a Nexus Phantom was, or that he even had it on the lot. A Manager is responsible for knowing what inventory he has, responsible for all the employees under that roof and above all else, he should treat potential buyers or upset customers with respect.
We gave a $2,000 deposit over the phone to hold that RV, we rented a car, drove 474 miles and had a cashier’s check in hand to buy that RV. This was a done deal until we saw the RV.
We held up our end of the agreement; your salesman Ryan did NOT! He was NOT honest and forthcoming about the issues this RV had. We feel he deliberately deceived us about the condition of this RV just to make a sale!