Rick Case Acura

I purchased a CPO, certified pre owned, Acura. I worked with Hassan in sales and Mo to finalize the pricing. Hassan went above and beyond for me. I mean way above and beyond. He is also the nicest guy. with Hassan in sales and Mo to finalize the pricing. Hassan went above and beyond for me. I mean way above and beyond. He is also the nicest guy. I enjoyed talking to him and be sure to ask him to show you pictures of the classic cars he and his father own and owned. Thanks Hassan for everything you did for me!! Mo too!! Shari B. More

Francisco made my service appt fast easy and painless. Explained everything. He went above expectations. I would highly recommend these gentlemen. Professional & honest people. Happy Explained everything. He went above expectations. I would highly recommend these gentlemen. Professional & honest people. Happy More

The process was efficient and easy. Our Salesman was professional and did everything he could to accommodate my needs. I really like my new car. professional and did everything he could to accommodate my needs. I really like my new car. More

Regrettably I have to give this dealership a zero in rating. I will mention this is NOT because of my salesman but in fact the finance manager here. I was interested in purchasing a car and the salesma rating. I will mention this is NOT because of my salesman but in fact the finance manager here. I was interested in purchasing a car and the salesman Mitesh was VERY helpful. He was willing to work with us by doing everything via text, phone etc. I had spoken to "Mo" the day before I was going to purchase and he already was a bit pushy in his tone. I gave him the benefit of the doubt, perhaps he was having a rough day. I like to ask questions since its my money we are dealing with here. Anyhow, after several negotiations we decided on a vehicle and the price. The following day I went over to go and sign and pick up the car. This was after negotiations had been made since the dealership wanted to add a reconditioning fee to the price but with 2 year free maintenance. On our way there I spoke with Mo again over the phone and he was so snappy I had to tell him to calm down. He was condescending and rushing me/us. When I arrived to the dealership, I went for a test drive while my husband went inside to review the numbers. He also spoke condensing to my husband, and made it seem like he was a complete idiot. My husband asked about a $300 fee that was appearing out of no where and Mo said "well how am I going to pay for the Free maintenance." Just blew me away. Anyhow - that guy brings zero value to the company. The one that re-iterated that he was being promoted and has been "so quickly" (no idea why he needed to tell us that). Not professional at all. Its a shame. I liked Mitesh, the salesman alot. Its unforunate. I wont be recommending unfortunately. Update: I have been reached out to by the improper selection of the employee here on multiple occasions and yet no one has reached out to me regarding the request to speak to the GM (of which I left him a voicemail and email). They are going to just have to suck up this review and be done because I sure am. More

I’ve leased my last 2 Acura’s from Edney and I will definitely go back to him when I’m ready for my 3rd! Keith helped me with my recent oil change, he was extremely friendly and had my car ready even e definitely go back to him when I’m ready for my 3rd! Keith helped me with my recent oil change, he was extremely friendly and had my car ready even earlier than I expected! More

The staff was friendly and helpful, they attend to our needs and make sure that we were happy with our new car. They are willing to go beyond if I have any additional question I can call and they are will needs and make sure that we were happy with our new car. They are willing to go beyond if I have any additional question I can call and they are willing to help. More

I went to Napletons Acura in West Palm and has stunned with their dealer fees, doc fees, additional fees on a used car, etc... their price was reduced greatly only to find out the price was contingent on with their dealer fees, doc fees, additional fees on a used car, etc... their price was reduced greatly only to find out the price was contingent on a super high interest rate. I simple asked if I could bring a check from my bank and they said they would have to increase the price. When I called Rick Case, it seems Terry had a solution for any concern or problem I had. I wish you were closer to WPB so that I could service my vehicle with you. I an looking forward to buying my next car from Rick Case due to the best service I’ve ever had. Also, Ms Torres called and explained the financing within minutes of us asking Terry the question. WHAT SERVICE! They both demonstrated teamwork and a determination to exceed my expectations. Oh and I love my MDX. More

The service at the Service Department was great, the service representative took his time to explain, in details, the type of work required in the unit. The mechanics should be more committed and qual service representative took his time to explain, in details, the type of work required in the unit. The mechanics should be more committed and quality oriented and take care to details like handling a clean unit to the customer, when I opened the hood it was dirty wish make me think if the really did the job or not. More