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Rick Case Acura - Service Center

Fort Lauderdale (Plantation), FL

4.7
254 Lifetime Reviews Review Dealership

254 Reviews of Rick Case Acura - Service Center

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February 26, 2021

"This dealership is friendly, attentive, and professional...."

- davidbekier

This dealership is friendly, attentive, and professional. Easy to make appointment for service and pleasant lounge while I waited for my car to be completed.

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Recommend Dealer
Yes
Employees Worked With
Mar 01, 2021 -

Rick Case Acura responded

Thank you for your lovely review and 5-star rating David!

February 25, 2021

"Augustine was very knowledgeable and helpful. I would..."

- Glen

Augustine was very knowledgeable and helpful. I would highly recommended him to anyone I know for his excellent customer service and knowledge. Definitely hard to find a good service representative nowadays. I really hope Rice Case Acura acknowledges his professionalism & knowledge!

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Recommend Dealer
Yes
Employees Worked With
Feb 26, 2021 -

Rick Case Acura responded

Thank you so much for your great review and 5-star rating! We look forward to serving you again in the future.

February 23, 2021

"Francisco, was Very professional, friendly and..."

- Sherbyjpoole

Francisco, was Very professional, friendly and informative about my car needs, services was fast and loved the complimentary car was Great customer service continue the great work

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jocelyn (I believe that's her name was Very informative about my trade in options
Feb 24, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating!

Feb 24, 2021 -

Sherbyjpoole responded

You're Welcome 😊

February 23, 2021

"Excellent service . Very pleased with all staff. My car..."

- Nmco

Excellent service . Very pleased with all staff. My car was spotless after a deep cleaning and detailing. Oil change great. Received calls to update me on progress of work being done. Great job!

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Recommend Dealer
Yes
Feb 23, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating!

February 23, 2021

"Great customer services, felt comfortable, and she work..."

- jothamjean

Great customer services, felt comfortable, and she work hard to get me what i wanted..over all i give that place a 10/10..great

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jocelyne rocha
Feb 23, 2021 -

Rick Case Acura responded

We are so glad that you had a great experience with us and thank you for your 5-star rating!

February 22, 2021

"No issues at all! I was there for service, by..."

- Melanie Pagan

No issues at all! I was there for service, by appointment. they were short staffed and they still finished my car early! Always a pleasure going to Acura for my service. The gentlemen in this department are always so nice and always answer my questions without hesitation even when they are busy!

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Recommend Dealer
Yes
Feb 23, 2021 -

Rick Case Acura responded

We appreciate your 5-star rating and are so glad that you had such a wonderful experience!

February 22, 2021

"Friendly and helpful staff. Service tech explained what..."

- arichards2166

Friendly and helpful staff. Service tech explained what my car needed also the cost. However I find that the cost was a bit pricey. You need to offer more discounts

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Recommend Dealer
Yes
Employees Worked With
Feb 23, 2021 -

Rick Case Acura responded

We appreciate your rating and will take all concerns into consideration. Thank you!

February 21, 2021

"Professional, Attentive, and Friendly. I was greeted with..."

- Goldson

Professional, Attentive, and Friendly. I was greeted with a smile by the maintenance manager and was attended to immediately. I was even introduce to new models of vehicles at the dealership. The maintenance representative was GREAT.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : The personnel is not listed here.
Feb 22, 2021 -

Rick Case Acura responded

We are so glad that you had a great experience with us. Thank you for your 5-star rating!

February 20, 2021

"This is my third vehicle from this dealership. My..."

- Gailela1945

This is my third vehicle from this dealership. My salesman Terry has always been honest and forthright with me. I have a service contract on my lease and it works great. One area that needs improvement is the on line appointment chat. The simple process of making an appointment took me almost a 1/2 hour. The same questions were asked and answered more than once. My car is a year old and some clown salesman approached me with some come on about getting me into a new car because you are always looking for used cars for your inventory. As soon as I said that I would speak to Terry, he disappeared😳😳

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Recommend Dealer
Yes
Employees Worked With
Feb 22, 2021 -

Rick Case Acura responded

Thank you for your 5-star rating! We appreciate your loyalty and will take all feedback into consideration.

February 19, 2021

"Apparently they’re putting something in the water because..."

- Alan

Apparently they’re putting something in the water because EVERYONE that I’ve had contact with at the dealership has been very nice and easy to work with plus fair with their pricing.

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Recommend Dealer
Yes
Feb 22, 2021 -

Rick Case Acura responded

Thank you so much for your lovely review and 5-star rating!

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