Rick Case Alfa Romeo - FIAT

I had Jorge Gutierrez managing my car service. He went far above to get all services and parts done at a reasonable price. He and the team did great on my car. My car is running smooth like new. He went far above to get all services and parts done at a reasonable price. He and the team did great on my car. My car is running smooth like new. More

Service for Alfa Romeo had gone down the drain. What a shame, I’ve been a proud Giulia lessee for the past 6-7 years; always renewing my lease with Rick Case Weston. This will no longer be the What a shame, I’ve been a proud Giulia lessee for the past 6-7 years; always renewing my lease with Rick Case Weston. This will no longer be the case. Now they don’t have loaners or rentals when you go to do service. Worst of all, they do not care at all for customer satisfaction, when I say that I mean completely and utterly disregard for good customer service. My lease terms included the first service complimentary. Back in call Rick Case Service to schedule an appointment and they tell me to wait a few more months because at the time my car only had 7,000 miles and change the service was due to 10,000 miles. So they told me to call back when I was nearing the miles. It’s October now, I schedule my appointment, take a day off work, go to the dealer and to meet a service advisor named Kevin Bonilla. He tells me I have to pay $500+ for the service. I quickly tell him to please recheck as I have the first service complimentary as per my lease contract. He then tells me that it expired a few days ago and therefore I have to pay regular price. No one ever specified this when I had previously called. Bait and switch tactics. I feel I was cheated by Rick Case Weston. They refuse to honor their promised complimentary first year service, because I went a couple of days after it expired; even though I was meant to go 2-3 months ago, and they told me no that I should wait to reach more miles, but never specified anything about a date. Shameful. Rick Case Weston Alfa Romeo is not what it used to be and that’s a great shame. More

Que puedo decir lo mejor Evian Flores es una persona especial , nos ayudó en todo lo necesario para salir complacidos y por supuesto lo logro , les recomiendo este vendedor en el dealer aunque todos muy especial , nos ayudó en todo lo necesario para salir complacidos y por supuesto lo logro , les recomiendo este vendedor en el dealer aunque todos muy amables, 100 % recomendable , el Tom cruise de la Rick Case vallan con el , no se arrepentirán More

I have a lease with only 16k miles and the car is having major issues. Lights in the dash, the car does not starts. I took the car to service 10 days ago. Got the car back after 4 days with the same issues. major issues. Lights in the dash, the car does not starts. I took the car to service 10 days ago. Got the car back after 4 days with the same issues. Service team does not reply messages or emails. They avoid to get you a loner. They literally said that they don’t care about the problems that I have with the car. Please think several times before getting a car with them. More

I have a great experience with my oil change the customer service representative was excellent .I will recommend Juan Guerra. The representative mention other issues with my vehicle he did not push me to do service representative was excellent .I will recommend Juan Guerra. The representative mention other issues with my vehicle he did not push me to do it right away because I was not aware of the findings. I will get back to see him and have my services there. More

They are very professional not only solving problem’s car but in his personal approach that I value as excellent. Is a place to recommend to everyone. but in his personal approach that I value as excellent. Is a place to recommend to everyone. More

My service advisor is Jorge Gutierrez. The experience I had with this guy is amazing! Jorge is very responsive and professional in what he does. He always helps me with my car like it’s h The experience I had with this guy is amazing! Jorge is very responsive and professional in what he does. He always helps me with my car like it’s his own car. Any concern I ever had was solved. Thank you Jorge for everything. I highly recommend him! More

Fantastic service! My service manager, Juan Guerra, always takes great care of my FIAT and provides exceptional guidance regarding the maintenance of my vehicle. My service manager, Juan Guerra, always takes great care of my FIAT and provides exceptional guidance regarding the maintenance of my vehicle. More

Always take my car to do service here. George is so experienced & gives the best advice. Five star experience overall. experienced & gives the best advice. Five star experience overall. More

Jorge was excellent! He took his time to explain clearly the maintenance require for my car. Answered all my questions without making me feel rushed. the maintenance require for my car. Answered all my questions without making me feel rushed. More