Rick Case Alfa Romeo

Terrible experience! I walked out in 5 minutes. The service department wanted to charge me $150 to reset my ECU when my car needed a new tire. My car, which I purchased from Rick Case Fiat, had le The service department wanted to charge me $150 to reset my ECU when my car needed a new tire. My car, which I purchased from Rick Case Fiat, had less than 5000 miles when a bulge appeared on the side of the tire. I was several hundred miles away from home when this occurred so I contacted a local tire shop to mount a new tire which they did; however, they could not get the TPMS to reset. They called the closeted Fiat dealer to them and they said the TPMS had to be reset by a Fiat dealer when I get back home. I was told by the Rick Case service dept. that I had to pay $150.00 to reset the ECU because I did not buy my tire from a Fiat dealer. I got the ECU reset for free from another Fiat dealer who was shocked that Rick Case would charge $150.00. Needless to say, I will never go to Rick Case again for anything sales, service or otherwise. More

Pleasant staff clean facility Helpful and polite Dealership has comfortable facilities while waiting for service. Price was reasonable. Technician did oil change and software upd Helpful and polite Dealership has comfortable facilities while waiting for service. Price was reasonable. Technician did oil change and software update. It took alittle longer than expected but it was a Saturday More

Service Alain Lorenzo is an excellent customer service, very efficient n self explanatory. Even at the end, he told me if i have any more issues or need anyt Alain Lorenzo is an excellent customer service, very efficient n self explanatory. Even at the end, he told me if i have any more issues or need anything. To let him know. Very polite young man More

Fast & comfortable At Fiat team all process was very fast and comfortable, appointment via chat, drop my car at service, wating room, spare key programming and courtesy At Fiat team all process was very fast and comfortable, appointment via chat, drop my car at service, wating room, spare key programming and courtesy car wash. Fiat 500 looks new again. Thanks! More

I had a great experience. I had a great experience so as my daughters we brought three cars and we will recommend you to are all of are friends. I am a customer for life. I had a great experience so as my daughters we brought three cars and we will recommend you to are all of are friends. I am a customer for life. More

Waiting on Parts for over Two Months I've took my car in with Transmission troubles over two months ago. No one at the dealer ever fallows up, when ever I call I get voice mail or are le I've took my car in with Transmission troubles over two months ago. No one at the dealer ever fallows up, when ever I call I get voice mail or are left on hold. I've contacted FIAT USA and they also replied with an email that they would be looking into the issue, but I have not heard back from them. I would not recommend this dealer or a FIAT to anyone in the market for a car. More

The best sales Great customer service, fair deal, good team And exepcional sales representative.Fantastic place, great customer service! ” This dealership was top Great customer service, fair deal, good team And exepcional sales representative.Fantastic place, great customer service! ” This dealership was top notch! Karl went above and beyond to make sure I purchased the fiat I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a spider 124 the process was absolutely painless. More

Worth the drive from Jacksonville, Fl I drove 700 miles in a day to get the deal of my lifetime with Rick Case Fiat. Cristiano, Juan, Marco, Farhat and Maria were Superb with getting me th I drove 700 miles in a day to get the deal of my lifetime with Rick Case Fiat. Cristiano, Juan, Marco, Farhat and Maria were Superb with getting me through the process. I highly recommend this place and will be back for other cars. Thank You! More

Absolutely Great! Great place , great people, Karl Dillet my sale advisor was great and Alan Moceo the Sales Manager is Incredible! He treaty me like family! This is tr Great place , great people, Karl Dillet my sale advisor was great and Alan Moceo the Sales Manager is Incredible! He treaty me like family! This is truly a great place to go buy a car from! More

Thanks I can’t be more pleasant about my alfa romeo Giulia, thanks to Luis Rivera for all your help, hard work and for taking care of us during the process. I can’t be more pleasant about my alfa romeo Giulia, thanks to Luis Rivera for all your help, hard work and for taking care of us during the process. Miguel and Flabia More