Rick Case Hyundai Davie

I was extremely disappointed with the quality of the service department and team members. My vehicle was taken in on a Monday for a broken AC, a recall on the brakes, and an oil change. I was told the s service department and team members. My vehicle was taken in on a Monday for a broken AC, a recall on the brakes, and an oil change. I was told the service advisor would call us with an update as to what was wrong etc. However, we were not getting a phone call back even after leaving multiple voicemails on the advisors cell phone. I had to reach out to many other employees to try to get an answer finally reaching out to the service manager to get answers. The process was very frustrating because no one was telling us giving me a time line as to when my vehicle would be ready. Then once we finally were called to pick up the car the advisor was cordial but forgot to have us sign all the paperwork correctly and had to quickly catch us outside before we left. The entire process was very disappointing. The manager was the only helpful person. More

Joel Aranha service adviser provided great service. He said the car would be ready in 60-90 minutes and he was prompt. Thanks for the great service! said the car would be ready in 60-90 minutes and he was prompt. Thanks for the great service! More

I have been dealing with Rick Case Hyundai for over seven years now. I have never had a bad experience in the service department in that time years now. I have never had a bad experience in the service department in that time More

My sales rep Claudio stood by his word and gave me the price he promised for my trade. He was very patient and pleasant to deal with. On a side note. He did not acknowledge me at first in the parking price he promised for my trade. He was very patient and pleasant to deal with. On a side note. He did not acknowledge me at first in the parking after a customer had walked away. However, I got his attention and we end up closing a deal. ....Never overlooked a customer... More

Glenn Bolanos was excellent. He was attentive to our specific needs, supported several test drives, searched inventory for the right car, and worked quickly to get us the best value deal available. You specific needs, supported several test drives, searched inventory for the right car, and worked quickly to get us the best value deal available. You the man Glenn! Finance Mgr Christian Romero was also extremely friendly & helpful. He made what’s normally the most stressful part of the purchase experience very comfortable and easy. We felt we were in good hands throughout the process. Kudos to Rick Case. This is why we’re a repeat customer. More

Excellent service and customer treatment. Jose is a Five Star employee. Thanks for the prompt service. Superb facilities. Big inventory to select your car. Made you feel like a VIP customer. Star employee. Thanks for the prompt service. Superb facilities. Big inventory to select your car. Made you feel like a VIP customer. More

Service was very good. My car was serviced in the time stated. Cory was very friendly and professional. Wait area was very neat and clean with proper dustancing. stated. Cory was very friendly and professional. Wait area was very neat and clean with proper dustancing. More

Lo considero un excelente dealer, todos en general son muy atentos y serviciales. Este es mi segundo carro que compro ahí. Gracias por tan bien servicio muy atentos y serviciales. Este es mi segundo carro que compro ahí. Gracias por tan bien servicio More

Best service in town. Appointments are easy to make when you make an appointment they take you with the time you're scheduled. They have a courtesy Van to take you back home they pick you up when your cars you make an appointment they take you with the time you're scheduled. They have a courtesy Van to take you back home they pick you up when your cars finished. More

Pleasant and safe service provided by service employee Aaron Clark. I will look forward to working with the service department again. They accommodated all requested. Aaron Clark. I will look forward to working with the service department again. They accommodated all requested. More