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117 Reviews of Rick Case Hyundai Duluth - Service Center
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May 17, 2016
Never lets me down To say that this dealership always exceeds my expectations is an understatement. Daniel Wilson is by far the poster child for what a Customer service To say that this dealership always exceeds my expectations is an understatement. Daniel Wilson is by far the poster child for what a Customer service Rep should be. Thanks to Daniel and his team for getting my car back in working and drivable conditions. More
by Courtney Haddock
Employees Worked With
Daniel Wilson
May 01, 2016
Great customer service! Everyone is so friendly. Great service! Not a long wait. Explained everything that was going on with my car. Very easy to make an appointment & I didn't have to wait forev Great service! Not a long wait. Explained everything that was going on with my car. Very easy to make an appointment & I didn't have to wait forever for the appointment. More
by Lhawthorne624
Employees Worked With
Tammy Baker
April 25, 2016
Excellent Service!! As always, the Service Team was fantastic!!! Tammy, Tony and Ms. Chong always take good care of me and make me feel welcome. The technicians at this As always, the Service Team was fantastic!!! Tammy, Tony and Ms. Chong always take good care of me and make me feel welcome. The technicians at this dealership are top notch and the overall experience was outstanding. I purchased my vehicle at this dealership and would not think of taking it anywhere else because the Service Team is go good. Keep up the good work guys and thank you. Lois More
by Lois
Employees Worked With
Tony Park, Chong Tennencour, Tammy Baker
April 06, 2016
Went in for a standard oil change. Didn't expect anything more than that. Matt was very helpful and friendly. He explained everything to me and was not rude like some mechanics are to women at other anything more than that. Matt was very helpful and friendly. He explained everything to me and was not rude like some mechanics are to women at other locations. More
by traivon1
March 31, 2016
Service Day @ Hyundai My service rep was very courteous and professional in dealing with me and my service needs. Great representative of your company. I would recommend y My service rep was very courteous and professional in dealing with me and my service needs. Great representative of your company. I would recommend your service department because of him. More
by cspot1
Employees Worked With
Tony Park
March 10, 2016
Dishonest or Poor Service You Decide I took my 2013 Sonata in for a Factory Scheduled Service and was billed for things that the Service Agent deemed I needed in addition to the Manufactu I took my 2013 Sonata in for a Factory Scheduled Service and was billed for things that the Service Agent deemed I needed in addition to the Manufacturers Service Schedule. Well not only were these "essential extras" not needed, requested or approved by me, the items that were a part of the routine service were not done correctly or to my specifications. Lie # 1. I requested a synthetic oil change and when I asked for confirmation that this was done I got the deer in the headlights look and was told they "...used a blend". Well I wanted to check with Parts & Service" to see which manufacturer they use because I run Mobile 1 synthetic in my 3 vehicles. I was informed that they don't carry any blends. Lie # 2. The in cabin air filter was supposed to be changed as a routine part of the scheduled service. I asked to be shown where it was so that I could monitor it between scheduled changes. I was shown and when it was pulled out it was the same dirty one that had been in there all year. Lie # 3. The tires were supposed to be rotated and balanced. Guess what, they were not, I mark my tires to see where they get positionally rotated to. I paid my bill and left and I won't be back. I am going to Jim Ellis who is equal distance from where I live. More
by Unsatisfied Customer
Employees Worked With
Randy Allen
February 11, 2016
Daniel - service center Daniel at the Rick Case Hyundai service center was awesome. I've had bad experiences with the Hyundai crew over at the mall of GA but Rick Case and Da Daniel at the Rick Case Hyundai service center was awesome. I've had bad experiences with the Hyundai crew over at the mall of GA but Rick Case and Daniel made my experience at their dealership much better. Daniel did everything in his power to get me back on the road and help my overall situation. Daniel You are the man! Give that man a raise Rick Case!!! More
by Rpope919
Employees Worked With
Daniel - service counter
February 03, 2016
SERVICE EXCELLENCE I have had many experiences with car care services not all good, but Rick case Duluth is the best , the best.. Exceptional, courteous associates .EXC I have had many experiences with car care services not all good, but Rick case Duluth is the best , the best.. Exceptional, courteous associates .EXCEPTIONAL!!!! More
by QUEEN4919
Employees Worked With
Tammy Baker
February 01, 2016
They actually read the book on customer service! This is the best service I've ever received from a dealership. The team at Rick Case Hyundai in Duluth are kind courteous and very efficient. Its neve This is the best service I've ever received from a dealership. The team at Rick Case Hyundai in Duluth are kind courteous and very efficient. Its never a drag when I need to take my care in. Great team, excellent service. Yet to be disappointed. More
by Andre
Employees Worked With
Tony Park, Chong Tennencour, Tammy Baker
January 27, 2016
Good customer sevice. Upon each visit friendly good customer service was provided in a professional manner, which makes one comfortable that good service is provided for y Upon each visit friendly good customer service was provided in a professional manner, which makes one comfortable that good service is provided for your vehicle. With that said would keep the customer returning for all future services on your vehicle. Thanks, More
by bl_95c
Employees Worked With
Tony Park, Chong Tennencour, Tammy Baker
