Rick Hendrick Chevrolet

Unfavorable experience. Had appt to fix trailer brake system. Got there and was told I had to leave the truck. Obviously there was no.commumication between person who gave m Had appt to fix trailer brake system. Got there and was told I had to leave the truck. Obviously there was no.commumication between person who gave m me the appt and Edwin, who recieved me in the shop.I told them I HAD to have the truck by next day so they decided to fix it. Long story short, I had a.coupon for a free diagnostic. My bill ended.up being over $900.00 so Edwin Tyson said he would give.me a break on the cost. He adjusted the.cost and reduced it by $90.00. But then he added in $90.00 for the cost of the diagnostic which was free with the coupon I gave them. So, no break. Very disappointed in Edwin's attempt at "helping me out". I think the word is dishonest. Guess he didn't think I would.look at the bill.for which they replaced rear.brake.pads and.calipers in.addition to what I brought the truck in for. His actions.make me.wonder if there was really anything.wrong with them. More

Scratches on corvette Made app on car, came no one knew anything,waited 4days for hose,got corvette back dirty with scratches under dirt.didn't charge me because they new t Made app on car, came no one knew anything,waited 4days for hose,got corvette back dirty with scratches under dirt.didn't charge me because they new they screwed up,never going back.free doesnt help bad service. More

Sorry sucker Called to get service on my 14 vette (squealing brakes). I was told to leave the car and it would take about a week to fix. Called service dept. and Called to get service on my 14 vette (squealing brakes). I was told to leave the car and it would take about a week to fix. Called service dept. and asked why it takes a week to fix. Told corvette service is backed up. I asked service rep. would this fix the problem, she said no and that this problem is just the "nature of the beast"??. I was about to trade in my car for a z06. Needless to say that will not happen at this dealership. After the sale you are on your own. I had my serviced at a different dealership. More

Car Maintenance Well I think this dealership is the best even if it takes them that long a least their trying to put some forth of an effort to make us wanting to kee Well I think this dealership is the best even if it takes them that long a least their trying to put some forth of an effort to make us wanting to keep the cars we buy from them and I do enjoy their business. More

Professional, Fair Price, Excellent Work, Very satisfied Hood and roof on my 2007 BMW 525I had to be painted due to a clear coat problem. I would never know it had been painted, Perfect Job Hood and roof on my 2007 BMW 525I had to be painted due to a clear coat problem. I would never know it had been painted, Perfect Job More

BMW repair work Wanted to say Rick Hendrick is the best repair shop I have been to they not only repaired my SUV quickly but they did a teriffic job. I would recommen Wanted to say Rick Hendrick is the best repair shop I have been to they not only repaired my SUV quickly but they did a teriffic job. I would recommend them to everyone! More

John Myers-Purchased a used 2009 Malibu several months ago. I've been back to the Service Dept 5 times since I purchased the car several months ago. They have "without fail" corrected each issue that I took it I've been back to the Service Dept 5 times since I purchased the car several months ago. They have "without fail" corrected each issue that I took it in for. If they didn't get it right the first time...they did by the second time. They got me into a loaner car each time. (Not like the old days where you had to figure it out yourself!) Did I get frustrated when I had to take my car back after I just bought it? YES. Was it a hassle? YES. Are they perfect? NO. Where ever you have people...you have problems, it's just part of life. The great thing about this place is that they are professional, and they will get it right....period. Everyone from the top down in this organization has taken the time to speak with me when I asked them to. I've purchased a lot of cars over my 50 years of driving and I've never had a car that was perfect....that's why they have service departments. Thank you Hendrick Chevrolet for continuing to work towards perfection. More

Thanks Ernie for the best car experience I have had. Just wanted to say that Ernie, Bryan and Jamar made my experience wonderful. From Ernie listening to my situation, to Bryan making it happen and Jamar Just wanted to say that Ernie, Bryan and Jamar made my experience wonderful. From Ernie listening to my situation, to Bryan making it happen and Jamar finalizing the financing, I would come back again and again. I was treated with respect, honesty and friendliness. Thanks to this wonderful team on my purchase of a Chevy Spark which I truly love. Fondly, Monica Reinsfelder More

Bad Service Worst service out of any car dealership. I bought my truck here. any appointments such as oil changes would take over three hours. Bought another chev Worst service out of any car dealership. I bought my truck here. any appointments such as oil changes would take over three hours. Bought another chevy, my wife had to take in for a recall. She called a week ahead and made a appt only to get there and find out they don't have the part and sent her home. That is a lot to deal with when you have to get around with new born twins. I would not recommend Rick Hendrick Chevy of Charleston just because of their poor service. Been told for years that they are making changes and the service should be getting better, havn't seen it yet. More

Great Buying Experience New Impala 2LT Bob Adkison and Joan Edwards are to be commended for their superior customer service. They have done everything possible to make sure that our buying Bob Adkison and Joan Edwards are to be commended for their superior customer service. They have done everything possible to make sure that our buying experience was / is a GREAT one. Bob does everything possible to make sure that his customer is pleased with their purchase and knows how to use all the features of their new purchase! Buying a car from Bob is buying from a "friend" not a sales person. Joan goes the extra mile to help ensure that the customer is happy with their overall Dealer experience. More