Rick Hendrick Dodge Chrysler Jeep Ram Charleston

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Alexis, congratulations on your brand new 2026 Jeep Wrangler! 🎉 Thank you so much for choosing us at Savannah Highway and for taking the time to share such a wonderful review. We are so proud of Serenity for making what can sometimes feel like a daunting process completely flawless for you. Her commitment to clear communication and making sure every question is answered is truly what sets her apart. Knowing you plan to come back to us and hopefully to Serenity for your future vehicle needs is the greatest compliment we could receive. We will make sure she sees this! We look forward to welcoming you back!

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Sarah, congratulations on your new Wagoneer! Thank you so much for the wonderful review! Coordinating delivery all the way to Illinois, keeping you informed every step of the way, and proactively offering faster options when shipping was taking longer than expected — that is Wesley going above and beyond to make sure you got your new vehicle as smoothly and quickly as possible. That kind of dedication and problem solving is exactly what we are so proud of. We will make sure he sees this! We hope you are loving your new Wagoneer and we look forward to serving you again!

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Patricia. Thank you so much for the wonderful review! That is exactly what sets Wesley apart — making sure you end up in the right car for you rather than just any car. Even when the original vehicle wasn't the best fit, he took the time to find you something you truly love and that is the kind of genuine care we are so proud of. We will make sure he sees this! We appreciate your business and look forward to seeing you again!

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Hi Patricia! Congratulations to your daughter on her first car — what an exciting milestone for the whole family! Thank you so much for the wonderful review! We are so glad Wesley and Jeremy were able to team up and help find the perfect starter car for her. That kind of care and dedication to making sure every customer drives away happy is something we are truly proud of. We will make sure they both see this! We truly appreciate your recommendation and look forward to seeing you all again at Hendrick!

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Thank you so much for the wonderful review! Trustworthy, honest, patient, and excellent communication without any of the typical dealership pressure that is Serenity at her absolute best and we are so proud to have her on our team. Making the entire process stress-free and enjoyable is exactly the experience we want every customer to have and it is clear she delivered that for you in every way. We will make sure she sees this! We truly appreciate your kind words and look forward to seeing you again at Rick Hendrick!

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Hi Jeremy. Congratulations on your new Jeep Wrangler! 🎉 Thank you so much for the wonderful review! Making the process super easy and working around your schedule so you could pick up your Wrangler on your lunch break is exactly the kind of flexibility and customer first approach we are so proud of. And when it comes to Jeep Wranglers, Wesley definitely knows his stuff! We will make sure he sees this. We truly appreciate your recommendation and look forward to seeing you again!

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Hi Bob. Thank you for taking the time to share your feedback. After carefully reviewing the details of your experience, we believe this review may have been intended for a different dealership, as we are unable to match this visit to any of our customers or transactions. We would never want a customer to feel misled about pricing and we take that very seriously. We encourage you to verify the business page you posted to and redirect your review to the correct location so that the right team can address your concerns. If you believe this review was meant for us or have any questions, please don't hesitate to reach out and we will be happy to look into it.

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Congratulations on your new Jeep Gladiator — what an incredible find! 🙌 Thank you so much for the wonderful review! Tracking down the exact vehicle you have been searching for and getting it to you within a single day is exactly the kind of above and beyond service we are so proud to deliver. And a smooth and seamless sales and finance process from start to finish? That is Serenity and Jonathan at their best! We will make sure they both see this. We truly appreciate your business and look forward to seeing you again!

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Hi Michael. Thank you so much for this wonderful review and for your continued loyalty as a repeat customer! That means everything to us. We are so glad Justin and John went above and beyond to find a payment that worked for you and made the whole experience such a positive one. Keeping it honest and putting our customers first is exactly what we are all about and we are proud that has been consistent across both sales and service for you. We will make sure Justin and John both see this! We truly appreciate your support and look forward to serving you again for many years to come!

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Jimmy, congratulations on your new 2026 Wrangler Rubicon & what an awesome ride! 🙌 Thank you so much for sharing your experience with Robbie. Friendly, knowledgeable, and making sure every question is answered and every detail is handled & that is exactly the kind of experience we want every customer to have. We are so glad he made the process smooth and straightforward for you! We will make sure Robbie sees this. We appreciate your recommendation and hope you enjoy every adventure your new Rubicon takes you on. We look forward to seeing you again!