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Rick Hendrick Dodge Chrysler Jeep Ram Charleston

Charleston, SC

4.3
450 Reviews

1468 Savannah Hwy

Charleston, SC

29407

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Showing 450 reviews

October 10, 2019

Do yourself a favor and stay as far away from these scheming sales people as possible. We had a PENDING sale on a truck, they ran our credit, RAN OUR CREDIT! Gave the approval, paper work and everythin More

by J.Guy
Recommend Dealer
No
Employees Worked With
Jimmy sales manager
Oct 11, 2019 -

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Hello, It's always our goal for our customers to have an enjoyable, hassle-free experience purchasing a vehicle with us. We would appreciate a chance to learn more about what happened so we can work on fixing anything that went wrong. Please contact me at your convenience. Thank you. Best, Chris Allen Sales Manager chris.allen@hendrickauto.com (843)763-8400 ext. 6708

Oct 14, 2019 -

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Hi J. Guy, I see you mentioned working with a sales manager named Jimmy. I'd like to make sure your problem is addressed but I want to make sure you are speaking with the correct store. We do not have anyone here by that name. Can you please call me so I can find out what happened? Thank you! -Chris Allen 843-402-6734 chris.allen@hendrickauto.com

October 09, 2019

Legit best dudes to deal with at the dealer. Have bought all cars and will continue to buy all cars thru this dealer as long as there guys work here More

by Mikchs
Recommend Dealer
Yes
Employees Worked With
Christian Englert, Cedric Toomer
Oct 09, 2019 -

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Hi Mikchs, thank you for the great review! We are happy to know your experience was five stars. It was a pleasure working with you. We hope to see you again soon!

October 05, 2019

Recall service Lois was excetional. She set up the service details , arranged text communication and was very professional. She alsi areanged for me ti puck up my ca More

by Vena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lois, James Marsciano
Oct 05, 2019 -

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Hi Vena, It is a joy to learn of your feedback for the exceptional care provided by Lois. Thanks for sharing your feedback and let us know if we can do anything else for you.

October 05, 2019

Autoguard Great Price for an oil change and tire rotation Gabe Perez is an excellent service advisor. Prompt and keeps you informed on the progress. Get the Hendricks Autoguard for oil change and tire rotat More

by Naveen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel Perez
Oct 05, 2019 -

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Naveen, Thank you for your feedback about our services and pricing. It is a delight to learn of Gabe's excellent care of your visit. Let us know if we can assist again!

October 05, 2019

We had an excellent experience purchasing a new Jeep Compass Latitude with Christian. He’s professional, knowledgeable and easy to work with. I highly recommend working with Christian for your next ca More

by Robbin C
Recommend Dealer
Yes
Employees Worked With
Christian Englert
Oct 06, 2019 -

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Congratulations on your new Jeep, Robbin. Christian will appreciate knowing that you are happy with your visit. We are very grateful for your business and recommendation.

October 04, 2019

Bought a 2020 Jeep Gladiator. Sales professionals, especially Katie knew the products she is selling without needing to look things up. Not pushy and allowed us to make a decision without pressure. More

by Shawn
Recommend Dealer
Yes
Employees Worked With
Jon Taylor, Katie Hartley, Tommy Olds
Oct 05, 2019 -

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

We are so happy to learn of your feedback for us, Shawn. Thanks for taking the time to share your shopping experience for your Jeep Gladiator! Let us know if we can assist you with anything else. We wish you congratulations and we welcome you again.

September 29, 2019

Always a great experience at this location Gabriel and the rest of the service team at the West Ashley location have been more than accommodating. I had to get in sooner than scheduled for an o More

by Kimberly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gabriel
Sep 30, 2019 -

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Hi Kimberly, thank you so much for the great feedback! We can't wait to share your compliments with Gabriel and our team. It was a pleasure working with you! We appreciate your business and hope to see you again!

September 27, 2019

Pleasant Was greeted at front counter and handed off to Todd. Todd ( sales manager) preceded to introduce mi to Brittney. She was mi sales associate, Test dri More

by Elivin13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lois Spurgeon , Todd Salzer, Brittany Frasier
Sep 27, 2019 -

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Thank you for the great review! We will be sure to thank Todd and Brittney for providing you with excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit!

September 27, 2019

What a place! Tony Kemp was outstanding and the whole team! They got me into exactly the car I wanted and without any hassle or fuss. Super easy. I will most defini More

by Mo Cardozo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Hickman, Tony Kemp
Sep 28, 2019 -

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

That's great news, Mo. We enjoyed assisting you. We look forward to all future visits. Have a great day.

September 26, 2019

Simple, Fast and Amazing Car Buying Experience! I wanted to thank everyone at Jim Hendrick for a very professional and well organized car buying experience. I bought two cars that day from Hendric More

by Sl604738
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Englert, Travis Kiker
Sep 27, 2019 -

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We are thrilled to hear Christian and Travis both went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your brand new Jeep and Volvo! We appreciate your positive feedback, and We look forward to taking care of any of your auto needs in the future.

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