Rick Hendrick Dodge Chrysler Jeep Ram Charleston

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Lucas, this review absolutely made our day — thank you! We totally understand the bittersweet feeling of saying goodbye to an old favorite, but it sounds like the new blue Ram is already winning you over! Serenity loves making sure every customer knows all the amazing features of their new vehicle, and we are so glad she did that for your family. We hope your mom lets you get behind the wheel very soon and that you have many, many fun times in this one too. Thank you for recommending us and we hope to see your family again at Rick Hendrick Dodge Chrysler Jeep Ram!

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Serenity, thank you so much for this heartfelt review — it truly means the world to us! We know that being in a difficult position can make a big decision feel even more overwhelming, and we are so glad that Ricky, Jonathan, Don, and Kyle were able to work together to make sure you felt supported, heard, and set up for success. That is exactly the kind of integrity and care we strive to bring to every single customer. We are honored to earn your family's trust and we look forward to being your dealership for years to come. Enjoy your new truck!

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Kat, thank you for this wonderful review! Derrick has a true gift for reading each customer and tailoring the experience to what they actually need — never overwhelming, always professional. Across the board 5s in every category is something to be really proud of, and we'll make sure he knows. We appreciate your recommendation and look forward to serving you again!

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Congratulations on your brand new Jeep Grand Cherokee L — what an incredible choice! 🎉 Thank you so much for the wonderful review! We are so glad David was able to make the experience so amazing with great customer service every step of the way. He truly is one of the best and we are so proud to have him on our team. We will make sure he sees this! We truly appreciate your recommendation and hope you are loving every mile in your new Grand Cherokee L. We look forward to seeing you again!

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Alexis, congratulations on your brand new 2026 Jeep Wrangler! 🎉 Thank you so much for choosing us at Savannah Highway and for taking the time to share such a wonderful review. We are so proud of Serenity for making what can sometimes feel like a daunting process completely flawless for you. Her commitment to clear communication and making sure every question is answered is truly what sets her apart. Knowing you plan to come back to us and hopefully to Serenity for your future vehicle needs is the greatest compliment we could receive. We will make sure she sees this! We look forward to welcoming you back!

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Thank you so much for the wonderful review! Trustworthy, honest, patient, and excellent communication without any of the typical dealership pressure that is Serenity at her absolute best and we are so proud to have her on our team. Making the entire process stress-free and enjoyable is exactly the experience we want every customer to have and it is clear she delivered that for you in every way. We will make sure she sees this! We truly appreciate your kind words and look forward to seeing you again at Rick Hendrick!

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Hi Jeremy. Congratulations on your new Jeep Wrangler! 🎉 Thank you so much for the wonderful review! Making the process super easy and working around your schedule so you could pick up your Wrangler on your lunch break is exactly the kind of flexibility and customer first approach we are so proud of. And when it comes to Jeep Wranglers, Wesley definitely knows his stuff! We will make sure he sees this. We truly appreciate your recommendation and look forward to seeing you again!

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Hi Bob. Thank you for taking the time to share your feedback. After carefully reviewing the details of your experience, we believe this review may have been intended for a different dealership, as we are unable to match this visit to any of our customers or transactions. We would never want a customer to feel misled about pricing and we take that very seriously. We encourage you to verify the business page you posted to and redirect your review to the correct location so that the right team can address your concerns. If you believe this review was meant for us or have any questions, please don't hesitate to reach out and we will be happy to look into it.

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Congratulations on your new Jeep Gladiator — what an incredible find! 🙌 Thank you so much for the wonderful review! Tracking down the exact vehicle you have been searching for and getting it to you within a single day is exactly the kind of above and beyond service we are so proud to deliver. And a smooth and seamless sales and finance process from start to finish? That is Serenity and Jonathan at their best! We will make sure they both see this. We truly appreciate your business and look forward to seeing you again!

Rick Hendrick Dodge Chrysler Jeep Ram Charleston responded

Hi Michael. Thank you so much for this wonderful review and for your continued loyalty as a repeat customer! That means everything to us. We are so glad Justin and John went above and beyond to find a payment that worked for you and made the whole experience such a positive one. Keeping it honest and putting our customers first is exactly what we are all about and we are proud that has been consistent across both sales and service for you. We will make sure Justin and John both see this! We truly appreciate your support and look forward to serving you again for many years to come!