Rick Hendrick Dodge Chrysler Jeep Ram Charleston

Had a special coupon for an oil change, tire rotation and 23 poiint check. Service was fast and good. Don't remember employee's name as this is only my second visit. People were friendly, opened up on time a 23 poiint check. Service was fast and good. Don't remember employee's name as this is only my second visit. People were friendly, opened up on time and gave me a complete rundown of the findings of the 23 point inspection. More

Both Mike and Bernard were extremely helpful in the entire sales process. I worked with both salesmen throughout a few day period and was helped, not forced, into making a decision. I am really happy w entire sales process. I worked with both salesmen throughout a few day period and was helped, not forced, into making a decision. I am really happy with my choice for a new Jeep Grand Cherokee and I would recommend this dealership to my friends and families in the future. More

From the day Inwent to the dealership to just look at cars up until my very first oil change- everyone there has been extremely helpful! They answer all my questions an are guiding me through the care o cars up until my very first oil change- everyone there has been extremely helpful! They answer all my questions an are guiding me through the care of my very first car. Also, I didnt have to wait long at all to get my oil change! More

During my visit for an oil change I ask for my vehicle to have a front end diagnostic which cost me $35.00. I was told I needed a inner tie rod end. I returned 2 weeks later to have it repaired. After waiti have a front end diagnostic which cost me $35.00. I was told I needed a inner tie rod end. I returned 2 weeks later to have it repaired. After waiting 3 hours it was discovered the original diagnosis was in correct and the repair would be a few hundred more for the repairs. Needless to say I was not happy with this change. This is why I brought my vehicle to get the proper diagnosis. $35.00 may not seem to be a lot for some people but that and a few hundred on the repair difference is. More

took in for oil change. they have a shuttle service that took in for oil change. they have a shuttle service that gets you to work and brings you back. Usually great service - they found a bad bearing in took in for oil change. they have a shuttle service that gets you to work and brings you back. Usually great service - they found a bad bearing in my CV joint that is getting fixed under warranty. Only issue this time (and this is unusual) was one of my wiper blades somehow came loose so I had to put it back on (it was raining) and I didn't get a car wash (which I was hoping for as a flock of birds had ... um ... spotted my car the day before), but again - it was raining. I highly recommend them. Have taken several different vehicles there and they are great. Getting oil change is cheap ($25) and convenient (shuttle service) and the car wash is usually a nice perk. More

Very well pleased with Mark making sure that I was satisfied with my concerns and great customer service on today. Also I appreciated the friendliness of Audrey & Clark in the Service Department. Prob satisfied with my concerns and great customer service on today. Also I appreciated the friendliness of Audrey & Clark in the Service Department. Problem fixed w/ my car and I'm a satisfied customer. More

This was the best car buying experiance. I was dreading going all day but Cedric made it easy and painless!! Purchased my dream car! the follow up contact has been great! alos my experiance at the servi going all day but Cedric made it easy and painless!! Purchased my dream car! the follow up contact has been great! alos my experiance at the service department with Curtis was a good experiance as well. More

Friendly service, had a bit of a slip up with a car order, but the dealer made sure the mistake was fixed in a very timely manner and insured that it would be. Never had any undue pressure put upon mys order, but the dealer made sure the mistake was fixed in a very timely manner and insured that it would be. Never had any undue pressure put upon myself, gave a fair value for the vehicle I traded in, made sure everything was good from my point of view before the sale was finalized. I would definitely advise others to purchase from here. More

I would have graded Customer Service with a 5 if the service representative would have checked if a replacement catalytic converter was available for my truck. He was told by a service rep from "AAA" i service representative would have checked if a replacement catalytic converter was available for my truck. He was told by a service rep from "AAA" is was needing to be replaced. I am having to wait several days for a replacement to come in now. I did have other services done, but they could have waited for a one-stop fix. More

We are returning customers to Bernard Jackson. He made turning our leases in effecient. He worked with us dilingently in finding us two new vehicles to purchase. He stayed late on a Friday night in order turning our leases in effecient. He worked with us dilingently in finding us two new vehicles to purchase. He stayed late on a Friday night in order to accomadate our schedule. He kept our children occupied in order for us to discuss our final decisions. Bernard is excellent asset to the dealership. More