Riley Ford Inc - Service Center

Very helpful Warranty claim for PHEV charging cable. Riley staff was very thorough in preparing claim and I felt that I was a high priority. Thank you. Warranty claim for PHEV charging cable. Riley staff was very thorough in preparing claim and I felt that I was a high priority. Thank you. More

Friendly staff and fast service Every employee that I saw or walked by was friendly and the service was fast. They make you feel like family and not just a sale. Every employee that I saw or walked by was friendly and the service was fast. They make you feel like family and not just a sale. More

Warrantee Air bag recall replacement. Appointment and service was timely; Within time expectation. Very Pleased: Shall recommend the dealership. It being a women owned business; Appointment and service was timely; Within time expectation. Very Pleased: Shall recommend the dealership. It being a women owned business; Well staff and located in close to the community. Price not an issue - Airbag recall. More

They made personal They made me feel like I was only customer they had to deal with on that day. Got treated like I was a very important client. They are very good to d They made me feel like I was only customer they had to deal with on that day. Got treated like I was a very important client. They are very good to deal with More

Service of our F150 and Escape. Brought both vehicles for normal servicing. Staff did a fantastic job on both. We are very pleased with the pleasantness and professionalism is ALL th Brought both vehicles for normal servicing. Staff did a fantastic job on both. We are very pleased with the pleasantness and professionalism is ALL the staff. More

Service Had our Ford Taurus serviced with the works package and always the technician did a top notch job. Jason is a very good technician. They should more Had our Ford Taurus serviced with the works package and always the technician did a top notch job. Jason is a very good technician. They should more guys like Jason. More

Outstanding customer service experience Outstanding service experience all around! Out of town traveller broke down very early on a Saturday morning and contacted local Ford dealer (Riley Fo Outstanding service experience all around! Out of town traveller broke down very early on a Saturday morning and contacted local Ford dealer (Riley Ford). The man in parts contacted the service manager at home to develop a plan to get me back on road asap. Truck towed to Riley ford where issue diagnosed, repair cost estimated, parts ordered, all before noon on a Saturday. Further, the dealership promised to have me back on the road as soon as parts arrived on Monday afternoon. Not only did Riley Ford complete the repairs on time, they came in under budget! Highly recommend the folks at Riley Ford! More

OUTSTANDING! I have never experienced the quality of amazing service such as I get a Riley Ford in Chazy, NY Kristina Durose is very thorough in explaining the se I have never experienced the quality of amazing service such as I get a Riley Ford in Chazy, NY Kristina Durose is very thorough in explaining the service required, works you through variety of pricing needed to return your vehicle in the best condition possible. Kristina took care of all rebate requests online (which can be painful) so that the cash card will simply arrive in my mailbox. Kristina returns your calls promptly and schedules the service in a reasonable timeframe. At my recent visit my SUV was going to need new tires and the brand I wanted needed to be ordered. Their mechanic found my tire has been mismatched and the coolant line leaking that I was unaware about. He saved my SUV! Within an hour of waiting in their comfortable waiting area, I was informed that the repair was going to take extended time d/t parts ordering. They had pulled up a brand-new loaner car for me to take for the week! They had my favorite music playing in the vehicle (how did they know my music choice?) I was told to go anywhere I wanted with instructions just refill the gas and keep my dog out of the new car. I was in a state of shock and enjoyed that week tremendously just b/c they entrusted me with their new vehicle. My SUV returned to me in the time they stated and all the work was well done. I topped the loaner car with gas and gave it a car wash, I cared for that car as if it was mine. I seriously had a hard time to leave it behind when I returned it to Riley Ford, just b/c I had been treated tremendously. I know Riley Ford gets trophies for their service... on this day well they deserve another trophy! Riley Ford knows what they are doing and other businesses could benefit from their expertise, no doubt about it. The one thing missed is they were suppose to put one of the business decals on my SUV but they forgot that. At my next visit I will insist that they put their logo on my vehicle. Truly a VERY Remarkable Business! Maria JoAnn Haley, Morrisonville, New York More

Simple oil change but well handled Staff courteous and accommodating- sometimes pushy on product and services performed but with a simple no we move on. They should offer but not try to Staff courteous and accommodating- sometimes pushy on product and services performed but with a simple no we move on. They should offer but not try to add unless agreed upon. More

Friendly and Professional There was an airbag recall on my Mustang and Riley Ford was able to get the airbag very quickly. I made the appointment and when arrived all paperwor There was an airbag recall on my Mustang and Riley Ford was able to get the airbag very quickly. I made the appointment and when arrived all paperwork was ready , I was loaned a vehicle to go to work and I picked up my Mustang on my lunch hour. I had the pleasure of meeting both Allyson and Jenna whom were both very pleasant, friendly , smiling happy young ladies yet very professional at their jobs. I am extremely satisfied with my experience with Riley Ford and the staff and I thank them. I will continue to use Riley Ford for my Mustang if any service issues arise or if I were ever to consider purchasing a new Ford vehicle. More