THE ABSOLUTE WORST, FROM SALES TO SERVICE!
This dealership was dishonest, abusive, manipulative and lacked credibility at every turn. They lied about features when I bought the car and calle
This dealership was dishonest, abusive, manipulative and lacked credibility at every turn. They lied about features when I bought the car and called me a liar when I tried to speak to them about it. Even promised to call me right back and never did, while I waited in a rest area in the Dakotas. I never knew that a dealership could get away with charging $9000 over MSRP and just add extended warranty, for 6 grand, without even asking. I felt like a valued conquest, rather than a customer. Fast forward 3 months and my car starts misfiring. Our local and well thought of mechanic looked at it, checked codes, oil and looked for leaks. Oil was full with no leaks. They recommended that I tow the car for repairs. Matt, the service manager at Rimrock Kia then proceeded to try and make the car problems my fault - ranging from that I ran it out of oil and blew up the engine, and the fluids were spurting everywhere, three days after they told me they changed the oil, to he never said anything about changing the oil or it being out. Matt told me it was a quart low and that it wasn't spurting but gas was leaking into oil. No one can make this stuff up! I reminded him that the oil had been checked and he called my mechanic a liar and called me a liar more times than I can count. Matt took me back to the service area to prove my oil was low and come to find out, it was full and oil was very clean. Oh, but RW said he just added oil and did not change the filter. The oil was too clean for that - he was covering for Matt's lies. RW said he thought the engine was blown but by the end of the day he told me there was oil in my gas and that it would not be covered by warranty. Matt, the service manager NEVER called me to inform me of a diagnosis. I returned to dealership, 170 miles away, for a gas sample and a few days later was informed that I was kicked out of the dealership for entering the same service area they had taken me into. And, there were claims that I caused a disturbance and became argumentative. I recorded these conversations and it was Matt who was raising his voice, arguing with me and called me a liar. And, I recorded them taking me into service area.. They publicly maligned my character to several people. It took 3 weeks to get my car towed home and the tow driver that took it to the next dealership discovered very dirty oil in my car. You can guess how my oil went from super clean to very dirty in three weeks. It took 24 hours for the new dealership to discover that my engine (less than 10,000 miles) is blown and the car is covered under warranty. I have been without my new car for 7 weeks, paid thousands for a rental car while trying to keep up with huge payments due to the huge service warranty the dealership added to my contract. I haven't slept, have had my life torn upside down, my business nearly destroyed with loss of work and income, and spent way too many hours trying to prove to Kia Corp that I am not a liar! Now, on these reviews I see that this dealership routinely lies, calls their customers liars, and the only review they respond to is to suggest that the customer was so bad they had to call police. They do not take responsibility for their word or their actions and if you questions them, particularly if you are a single woman, they will become abusive and make false claims about you. If you value your peace of mind and a good car buying experience, do not buy from this dealership and beware of their service department. They would have been much further ahead by just treating me right and being honest, but now they get to deal with lawyers, Kia Corp and consumer agencies, along with these reviews.
I forgot to mention that when I went to register my vehicle, Rimrock had not sent the paperwork to DMV. On top of that, they didn't pay off my trade in for 7 weeks after the deal and this resulted in my getting daily collection calls from the finance company, on a loan that never had one late payment! Rimrock could have cared less what they put me through and have consistently found ways to blame me for their actions, lies and incompetence. You don't want to go through this!