Riverhead Dodge Inc - Service Center

Do Not Go To This Place I wanted to leave a 0 but that wasn’t an option. I took my vehicle here for 3 recalls on my vehicle. One recall was some fan under located under the h I wanted to leave a 0 but that wasn’t an option. I took my vehicle here for 3 recalls on my vehicle. One recall was some fan under located under the hood. The second was a passenger airbag, and the third was for rear lift recall. I dropped my vehicle off at 7:45am last Tuesday and left my number to be texted and called with updates. I was told I’d be called late. I saw they didn’t close till 8 so I called around 5:30 only to find out that the service dept. closed at 5:00pm. I called the next day at 9:30am where I was basically told that they were busy at work and would call when they were done. I called again at 2:30pm and was told they were still hard at work but we’re trying their best to finish quickly. I called again at 4:00pm after not hearing anything and I told them that I couldn’t afford to be without my vehicle for 3 days and really needed to know where they were in the process. I was told they had two recalls done already and were trying to have it finished by 5pm that day. I asked if I was there by 5pm could I take my vehicle and they said yes. I arrived and was greeted by two gentleman who were so polite and commented on the trucks noise and the busyness of their company and made other small chit chat. I went and got in my vehicle with my boyfriend and started to pull out, but noticed the inside dome light was on. That usually means a door is open. My boyfriend started to frantically open and close doors because a car had pulled up behind us to pull out and it was also a busy road. I figured it must be the console dimmer so I clicked it and that turned it off. Hmm .. problem solved I guess. We drove a few minutes then I went to roll my window down ... nope . I later found out that I cannot rolldown any windows, lock the driver door, change either side mirror, and my option is to either not be able to see the speed I’m driving at night because the console is so dim, or I can turn it up and have all the inside lights come on while I’m driving at night. I contacted the dealer when I first found out about the windows and doors. At first he told me that where my door opened and closed was a wire that over time goes. And coincidentally it went. He told me that he did me a favor though and went in and did something which I can’t remember because none of this makes any sense. Since I was driving I couldn’t really verify this wire in between my closed door without opening it and since they were closing I’d have to look at it and call back in the morning. The next day when I found more issues and explained them to the woman that answered she gave me the service manager Ray. This happened to be the same man I had talk to on the phone and in the office the day before. At first he said he didn’t do anything to my driver door then he explained that he already told me that that the back window went down and wouldn’t go back up so he was trying to do me a favor. I explained to him that I had just had my inspection completed and they had the same issue but called me and I explained that the front door has to be shut to power all windows. I also said I was calling for two days and someone should have asked. I told him there was no reason to take off my front driver door on a passenger airbag recall. Now I have lost all functionality of windows, side mirrors, dome lighting, and my truck sounds like garbage. His response was I’m not doing free work so take me to court and sue me. Then he hung up??????? I am now going to have to pay I have know idea how much money to repair my truck back to a safe condition just for taking it to this dealership for recalls. More

Recall work X’s 8 The service department ate Riverhead Ram was very courteous and friendly. The service tech did all but one recall , not fault of his. The parts were n The service department ate Riverhead Ram was very courteous and friendly. The service tech did all but one recall , not fault of his. The parts were not available. I feel that the service department is trying to do it best with the smallest shop of any Ram dealer I’ve been to. The parking is horrible. The service team is fantastic. More

Frank the clown put my truck in for repair they didn't fix it came back four times told me I didn't have an appointment when I had an appointment told me the same th put my truck in for repair they didn't fix it came back four times told me I didn't have an appointment when I had an appointment told me the same thing over and over More

Staff is friendly & knowledgeable. Great dealership. Take you in on time and finish in a timely manner. Staff is very friendly & knowledgeable. I bought my truck here. They always servi Great dealership. Take you in on time and finish in a timely manner. Staff is very friendly & knowledgeable. I bought my truck here. They always service it and keeps it running great... great place... great people... Thank you Riverhead Dodge. More

New Purchase and Service Sales and Service Team are great! Genuine people who care about their customers... and the coffee’s not bad ! Service department is quick and effi Sales and Service Team are great! Genuine people who care about their customers... and the coffee’s not bad ! Service department is quick and efficient ! More

They are wonderful would go no where else. Everyone there is very considerate explaining everything. Ray was super. The service department is amazing this is the only place I will take my truck Everyone there is very considerate explaining everything. Ray was super. The service department is amazing this is the only place I will take my truck I bought my last dodge from here 19 years ago. Best truck ever. More

SHOCKED WITH THE LEVEL OF CUSTOMER SERVICE. Although I did not purchase my vehicle from this dealership, I now wish I had. After a horrendous experience with the service dept. that I purchased m Although I did not purchase my vehicle from this dealership, I now wish I had. After a horrendous experience with the service dept. that I purchased my car from, I decided to give Riverhead Dodge a try. From the moment I made the service appointment from the time I picked up my car, I was shocked with the courtesy I received. Dave the service writer is top notch! This is what the car buying and servicing experience is all about. It's no wonder why this dealership does so well with very little advertisement. It's all about the word of mouth and customer service. Great job Riverhead Dodge! More

Friendly staff and great service I've been taking my 12 Dodge Charger for service for quite some time now. I will say that I always feel confident that any service that I asked for or I've been taking my 12 Dodge Charger for service for quite some time now. I will say that I always feel confident that any service that I asked for or was recommended to be done on my car is taken care of. The personal from the service department are very friendly and honest. Thank You. More

Great and you can trust them Riverhead dodge is great. The service manager is very nice and they don't try to take advantage of you like other dealers . I will bring my car there Riverhead dodge is great. The service manager is very nice and they don't try to take advantage of you like other dealers . I will bring my car there for service, More

Good People, Good Service Dept. Bought a new 3500 Ram in April 2009, Serviced at Riverhead Dodge. My son recently Visited Riverhead Dodge to look at a new 1500. I have been happy wi Bought a new 3500 Ram in April 2009, Serviced at Riverhead Dodge. My son recently Visited Riverhead Dodge to look at a new 1500. I have been happy with the service Dept. BUT sad to say I am not very happy with the quality & service the truck itself has given me. More