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Riverside Chevrolet Buick GMC Of Rome

Rome, GA

Overview
Reviews
4.0
370 Reviews
Call Dealership (706) 295-9090
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100 Highway US-411

Rome, GA

30161

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Showing 370 reviews

April 27, 2025

They were very willing to beat the price of another dealership. Everyone I met was very courteous More

by ccoueytodd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Langley
Report | Print
Apr 28, 2025 -

Riverside Chevrolet Buick GMC Of Rome responded

Thank you so much for your kind words, Todd. We appreciate you and your business. Let us know if we can help in any way in between visits. Wish you all the best!

April 15, 2025

Judd and Justin work hard to ensure you leave pleased. They are pleasant to work with and I couldn’t be happier. More

by Hnd151
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Judd, Justin
Report | Print
Apr 15, 2025 -

Riverside Chevrolet Buick GMC Of Rome responded

Hnd151, that means so much to us. Your feedback is so much appreciated. It is customers like yourself which make our hard work and extra effort so rewarding. Look forward to seeing you again soon. Wish you all the best in 2025!

March 03, 2025

Good experience and good service 2 cars same both times would recommend to any one More

by Mcadamsbodyshop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Langley
Report | Print
Mar 05, 2025 -

Riverside Chevrolet Buick GMC Of Rome responded

Thank you so much for your kind words. We appreciate you and your business. Let us know if we can help in any way in between visits. Wish you all the best!

November 30, 2024

We are repeat customers of Riverside Chevrolet/GMC as are several members of our family. We are always treated well. This visit was to purchase a new Yukon More

by Renee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Blake, Mr. Gore, Dennis Langley
Report | Print
Dec 05, 2024 -

Riverside Chevrolet Buick GMC Of Rome responded

Renee, that means so much to us. Your feedback is so much appreciated. It is customers like yourself which make our hard work and extra effort so rewarding. Look forward to seeing you again soon. Wish you all the best in 2025!

November 08, 2024

We had a truck trailer disconnect ( no lights or trailer brakes. Went to Riverside Chevrolet GMC. The mechanic diagnosed the problem and sent us on our way after a quick fix. I am totally amazed at how quic More

by wayne.sager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name not given
Report | Print
Nov 11, 2024 -

Riverside Chevrolet Buick GMC Of Rome responded

Thank you, Wayne. So glad we were able to help in your time of need. Thank you for taking the time out of your day to let us know your experience. Your review means more to us than you know. It's people like you that make our effort and dedication to our business so rewarding. Thank you for allowing us to be a part of your Fall of 2024! Wish you all the best!

February 04, 2024

Have alot of Learning towards Customer Service, communication is there biggest problem and upper management on Service. More

by 777 Bravo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Blake
Report | Print
Feb 05, 2024 -

Riverside Chevrolet Buick GMC Of Rome responded

Hello, We pride ourselves on performing good work for our clients, however, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from our records. If you were a client of ours, please contact us directly at 706-295-9090 so we can investigate further. Thank you. Michael H. Service Manager

Feb 08, 2024 -

Riverside Chevrolet Buick GMC Of Rome responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to us at (706) 295-9090 at your earliest convenience to discuss how we can turn this experience into a positive one.

October 06, 2023

Everytime we take our vehicles there they tell us what is wrong with them and then they come back with more issues. They never have parts needed for repairs and it takes weeks to get vehicle back. The serv More

by Unsatisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vickey McConnell
Report | Print
Oct 06, 2023 -

Riverside Chevrolet Buick GMC Of Rome responded

Hello, We pride ourselves on performing good work for our clients, however, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from our records. If you were a client of ours, please contact us directly at 706-295-9090 so we can investigate further. Thank you.

August 11, 2023

I repeatedly tried to ask your representative Kera about My vehicle and the miscommunication between herself and the claims support at Assurant, but she refused to deal with my questions. I trust this is n More

by bigom69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kera Service
Report | Print
January 13, 2023

We just purchased our first truck from Riverside. We went to quite a few dealerships looking for the perfect new truck for what we were needing and looking for. Riverside made the process super easy More

by Envygirl17
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Judd Baker
Report | Print
August 23, 2022

I have been left stranded 3 times in my new Equinox purchased in 2020. I called to speak to a service manager because I have an upcoming trip out of town with two infants and never got a call back. I g More

by Sissy
Customer Service
Recommend Dealer
No
Employees Worked With
Vickey McConnell
Report | Print
Aug 23, 2022 -

Riverside Chevrolet Buick GMC Of Rome responded

Hello Sissy, We pride ourselves on performing good work for our clients, however, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from our records. If you were a client, please contact us directly at 706-295-9090 Michael Helm, Service Manager so we can investigate further. Thank you.

Aug 24, 2022 -

Sissy responded

I did and after two days you still haven’t called me back.

Aug 25, 2022 -

Riverside Chevrolet Buick GMC Of Rome responded

Hello Sissy, when you called, did you use the name "Sissy" or another name? They have a record of returning a call yesterday at 4:08 to another name in reference to an Equinox, but no one answered. You can respond privately with another name and number so I can make sure we are talking about You. I will make sure you get a response from the Service Manager as soon as I know. Thank you.

Aug 26, 2022 -

Sissy responded

I did call and identified myself. I still did not get a call back. I left a voicemail for Michael Helms.

Aug 26, 2022 -

Riverside Chevrolet Buick GMC Of Rome responded

Hello Katherine, He states he called you at 12:18 yesterday as well. He says the number you provided does not ring, no one answers and goes straight to voicemail. We would like to help you. If you live in the area, since we have been unable to reach you,. you are welcome to visit the dealership at your earliest convenience. Unless you want to provide us an email. Thank you

Aug 26, 2022 -

Sissy responded

Isn’t Kathryn and you have my number and I have been waiting for the call. My phone did not ring. If anything you have my number on file. Why can’t he take my call when I call him if he truly wants to help?

Aug 26, 2022 -

Riverside Chevrolet Buick GMC Of Rome responded

I have confirmed, Sissy, Michael is at his desk now if you want to call him now. since we have had no luck reaching you.

Aug 26, 2022 -

Riverside Chevrolet Buick GMC Of Rome responded

Sissy, another option would be to call 706-295-9090 and talk to our service scheduling department and set an appointment to diagnose your issue with the Equinox.

Aug 26, 2022 -

Sissy responded

Thank you! I was finally able to speak with him and set up appointment for next week. Hopefully this can be resolved before my vacation on Friday. I’m terrified to take a trip in a new vehicle that I can’t trust!

Aug 26, 2022 -

Riverside Chevrolet Buick GMC Of Rome responded

Great! So glad. We will do everything possible to make that happen for you. Just let them know your goal when you drop it off. If you need Michael, hopefully he should be available. Wish you all the best!

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