Riverside Chevrolet Buick GMC Of Rome

Make up your mind When I purchased this vehicle there I purchased the service plan and was told all I had to do was call when it needed oil changed and service and brin When I purchased this vehicle there I purchased the service plan and was told all I had to do was call when it needed oil changed and service and bring it by and it would not take over 15 minutes because they would be expecting me. Well when I called the 1st 2 times they said they did not take appointments just to come on by and they would get to it that 15 minutes turned into about 2 hours or more. This time I just came on in like the other 2 times they tell me you are suppose to have an appointment. More

Appointment Required The service was done quickly, once I was made aware that an appointment was required and that I would have to leave and come back later. Do forget to The service was done quickly, once I was made aware that an appointment was required and that I would have to leave and come back later. Do forget to make an appointment. No service without provided without one. More

Great customer service As always Riverside's service department took care of me and my vehicle. Always attentive and courteous. When the service is done goes over what they As always Riverside's service department took care of me and my vehicle. Always attentive and courteous. When the service is done goes over what they did in detail and makes sure I am satisfied before having me sigh. Highly recomended. More

Great service as always The service center has always been top notch as long as Kathy is there to take care of it!!!!!! I’ve used Reverside service for about fifteen years an The service center has always been top notch as long as Kathy is there to take care of it!!!!!! I’ve used Reverside service for about fifteen years and have always gotten good service and great repairs done quickly. Thank You Riverside More

36,000 mile service What brought me in was 36000 miles service, I was please I felt the extra service product (filters) were too expensive. The 2 years included service w What brought me in was 36000 miles service, I was please I felt the extra service product (filters) were too expensive. The 2 years included service which caused me to forget how expensive vehicle maintenance is. More

Awesome service They were ready for me when I arrived. The service desk member listened and recorded everything I said was wrong. They had a loaner car waiting on me They were ready for me when I arrived. The service desk member listened and recorded everything I said was wrong. They had a loaner car waiting on me since they had to keep my car a couple of days. Everyone was friendly and helpful. More

Excellent customer service! Very friendly staff. I absolutely love the appointments...I’ve been to other places and had to wait a couple of hours for an oil change. I will defini Very friendly staff. I absolutely love the appointments...I’ve been to other places and had to wait a couple of hours for an oil change. I will definitely use Riverside for all my service needs! More

Outstanding Service - As Usual! Kathy Otting did her usual outstanding job in getting my service performed promptly, efficiently, and pleasantly! It is always a pleasure dealing wit Kathy Otting did her usual outstanding job in getting my service performed promptly, efficiently, and pleasantly! It is always a pleasure dealing with Riverside's Service Department. More

excellent I have always gotten wonderful service here. And I will continue to return.. I have many trips to a cancer treatment center out of town and wanted t I have always gotten wonderful service here. And I will continue to return.. I have many trips to a cancer treatment center out of town and wanted to be sure my car was checked out. I feel everything was completed according to the checklist that was given. Before I left i ask they check out my outside lights, turn signals break lights etc. I watched as they willingly did this in my presence. I appreciate their kindness. More

True generosity On May 25, I went in to have some work done that I had been waiting on for weeks, due to scheduling conflicts and a part not arriving on time. However On May 25, I went in to have some work done that I had been waiting on for weeks, due to scheduling conflicts and a part not arriving on time. However, the work was not completed that day and I was told it would been done first thing in the morning. But I needed to use my car for the rest of that day so I came to pick it back up. When I came to pick up, the manager ushered me into his office to apologize for the work not being completed that day and told me he would find a way to take care of it. The next morning I brought the car in fully expecting to have to pay around $400. I stayed in the waiting area for just over an hour and was called in to take the car away. I was told to sign a paper and was given the keys. I was not asked to pay. And I asked the manager about this, and he said it was not needed and once again apologized. This was extremely generous, as I was working out my budget for having to make room for this expense. This was true customer service, not just because I did not have to pay, but because the manager dealt with the issue promptly and made me aware of his frustration. Many others in his situation would have simply apologized without making any effort toward making up for what went wrong. I will always remember this and will definitely return for future service. More