Riverside Ford Of Tulsa

I recently purchased a 2017 Honda CR-V Touring from Riverside Ford of Tulsa, and what should have been an exciting and positive experience has turned into an extremely frustrating and disappointing sit Riverside Ford of Tulsa, and what should have been an exciting and positive experience has turned into an extremely frustrating and disappointing situation. When I purchased the vehicle, several things were promised but not completed before delivery, including a windshield replacement, a full interior and exterior detail, engine compartment cleaning, and a properly functioning second key. I even received a written agreement signed by the general manager confirming some of the outstanding work. After the windshield was replaced, I discovered that the camera had not been properly calibrated, and I also experienced an issue with air entering around the windshield. These are concerns that should have been addressed before the vehicle was returned to me, especially considering the safety systems involved. On top of that, I discovered that an extended warranty costing approximately $4,000 had been included in my financing without the cost being clearly explained to me. I had to take additional steps to cancel it. After multiple calls, messages, and follow-ups, I finally returned my Honda to the dealership on October 12 so they could address the remaining issues. They provided me with a temporary vehicle while the work was being completed. The very next day, the salesperson called me, not to provide an update on my Honda, but to tell me that the temporary vehicle they had given me was sold and needed to be returned! When I asked when my own vehicle would be ready, nobody could give me an answer or even an estimated completion date. How is it acceptable to sell someone a vehicle, receive payment from the financing company, and then leave the customer waiting without knowing when they will get their own car back? What bothers me most is the lack of communication, professionalism, and accountability throughout this process. I have had to constantly follow up, request updates, and push for things that should have been taken care of before the vehicle was ever offered for sale. I work hard for my money, and I went to this dealership in good faith, expecting honesty, respect, and professional service. Instead, I have experienced unnecessary stress, inconvenience, and disappointment. I understand that problems can happen with used vehicles, but the real measure of a dealership is how it treats its customers when something goes wrong. Unfortunately, my experience with Riverside Ford of Tulsa has been far below my expectations. I am not asking for special treatment. I simply expect the vehicle I purchased to be delivered in the condition promised, with all agreed work completed correctly. Based on my experience so far, I cannot recommend Riverside Ford of Tulsa. I sincerely hope management takes responsibility, resolves these issues, and improves the way it communicates with and treats its customers. Buying a car should be a positive experience, not a constant battle to receive what was promised. More

Amazing Dealership. I worked with Rick and Andrzej to get my new 2026 F150. These guys are amazing and made magic happen. I will purchase any of my future vehicles from I worked with Rick and Andrzej to get my new 2026 F150. These guys are amazing and made magic happen. I will purchase any of my future vehicles from this dealership and with my salesman Andrzej. More

Working with Missy at Riverside Ford was a pleasure. She made my car buying experience easy! She made my car buying experience easy! More

Beware if you're expecting accountability or documentation from the service department. I brought my 2024 F150 to Riverside Ford twice because it wouldn't shut off. First time, the issue was una documentation from the service department. I brought my 2024 F150 to Riverside Ford twice because it wouldn't shut off. First time, the issue was unable to be duplicated and I had to escalate to management just to get a basic record of my complaint and the findings. Second time, the problem was happening in real time and the technician couldn't get the truck to shut off either. Later I was told it was escalated to ford tech services & they advised it was a portable speaker drawing amps and not an issue with my truck, but when I asked for the tech's findings or any communication with Ford engineering, there was nothing, no RO, no write-up, nothing tied to my VIN. I was actively in the shop with the technician when my truck was tore into trying to figure out why it wouldn't shut off, but yet no documentation at all related to my trucks vin # could be found for my second visit. I wasn't asking for a miracle or a simple fix, just accurate record keeping. Having to escalate matters for basic record keeping is unacceptable. More

I had a great experience working with Ford to find the perfect car for my small family. The car that I had before was great but was not the right fit for my toddler and soon-to be-newborn. JD was super ea perfect car for my small family. The car that I had before was great but was not the right fit for my toddler and soon-to be-newborn. JD was super easy to work with, very kind, and wanted to make sure I found exactly the car I needed for my growing family. Thanks to his help I have the mom-car of my dreams and can trust that it will be a great fit for me for a long time coming! More

Riverside Ford of Tulsa has been the absolute best dealership I have ever step foot in. Everyone was nice, I felt welcomed soon as I stepped inside the showroom. Josh was great. He was very knowledgea dealership I have ever step foot in. Everyone was nice, I felt welcomed soon as I stepped inside the showroom. Josh was great. He was very knowledgeable, intentional, and encouraging. Josh got me and my daughter in and out with a 2023 Hyundai Elantra. I rate the business, and employees a 10 out of 10. Will definitely send people to Josh or Riverside Ford of Tulsa may God bless this dealership richly. More

Not 1 but 2 cars from this guy ! !! The hospitality that he has shown me was great.. He always makes me feel like family when I come stayomg true to make me feel welcome ... I must s !! The hospitality that he has shown me was great.. He always makes me feel like family when I come stayomg true to make me feel welcome ... I must say I am blessed to have 2 very nice reliable Vehicles!!! More

Not just one car but two . .. the service i receive from Josh was top notch I will be back !!! .. the service i receive from Josh was top notch I will be back !!! More

Josh was great to work with he had our best interest at heart. He showed patience and our experience was a great one. heart. He showed patience and our experience was a great one. More

JD and Riverside Ford made purchasing a new vehicle stress-free and so easy! I really appreciated no pressure in finding the perfect car! stress-free and so easy! I really appreciated no pressure in finding the perfect car! More