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Riverside Honda

Riverside, CA

4.8
383 Reviews
Call Dealership (951) 509-6565

8330 Indiana Ave

Riverside, CA

92504

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383 Reviews of Riverside Honda

August 06, 2023

Natalie is always nice and friendly and I come back all the time to riverside honda More

by Nansamanie@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie
Report | Print
Aug 09, 2023 -

Riverside Honda responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Helpful
July 30, 2023

Excellent service, quick, perfect! Love the staff… Scott Brady is great! You keep me and my car happy. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brady
Report | Print
Aug 02, 2023 -

Riverside Honda responded

Sue, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Helpful
July 27, 2023

Your service seems good with one exception. When I checked my tire pressure this morning my left front, left rear, and right rear tire each had 45 lbs air. Way too much air, which could cause More

by wstahley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie Perez
Report | Print
Aug 01, 2023 -

Riverside Honda responded

I am glad to hear that your visit was an overall positive one. Please contact me if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com

Helpful
July 27, 2023

Service was on time and completed as stated. Very professional. Service tech was the best. More

by Dewitt Stage
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Bravo
Report | Print
Aug 01, 2023 -

Riverside Honda responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Helpful
July 27, 2023

Salesman’s gave great customer service, was extremely helpful and knowledgeable when assisting me in acquiring my new car. More

by Adriana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Barry Haluch, Juan Hernandez
Report | Print
Aug 01, 2023 -

Riverside Honda responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Helpful
July 17, 2023

Javier had excellent customer service and did not give up on us. Juan was also excellent and care about our needs. Will recommend family and friends to Honda Riverside. More

by henryolmos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier and Juan
Report | Print
Jul 20, 2023 -

Riverside Honda responded

Your great feedback truly made my day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Helpful
July 15, 2023

Luis Serrano not a good service advisor. No communication whatsoever. Very frustrated with his services and the long time waiting. More

by m_villafuerte60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Serrano
Report | Print
Jul 19, 2023 -

Riverside Honda responded

I appreciate you bringing this to our attention. Please contact me directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and I look forward to hearing from you soon. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com

Jul 20, 2023 -

m_villafuerte60 responded

When I told the problem with my car to Scott (who is one of the best advisors there) he immediately made an appointment for me at 7:00 am the next day Saturday with Luis Serrano since he was going to be off until the following Tuesday. I came to the dealer a little before 7:00am … Luis didn’t take me in until around 9:00 which is understandable… I sat there for hours and hours until passed 3:00 pm (more than 8 hrs wait) until I got notice what was going on with the car. Luis said it should be done by Monday… I had to call on Monday around 4:00pm since I didn’t know what happened, he said not going to be ready until Tuesday… Tuesday came and no notice again .. t remember Scott told me he was going to be back so I called him and he immediately check out and called me back and told me the car was going to be ready the following day, I had always take my car to your Honda service and I had never experienced this type of poor customer service. When I was about to leave I walked to my car to get my keys and of course Scott was there to apologize for something he didn’t do. But was nice of him.

Helpful
July 15, 2023

Not the dealer but the service advisor Luis Serrano did not provide me with good service. I have Scott for years and he provides excellent services (Scott off but make the appt for me with Luis) More

by m_villafuerte60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Serrano
Report | Print
Jul 19, 2023 -

Riverside Honda responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Richard Michaelson - Owner - rmichaelson@riversidemetro.com

Helpful
July 13, 2023

Great customer service. Cesar was very accommodating. Honda Service staff were all great and quick. More

by Si
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Garcia
Report | Print
Jul 18, 2023 -

Riverside Honda responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

Helpful
July 13, 2023

Brought my car for service and Paul Hamilton was professional and provided excellent customer service. He explained everything to me before signing the documents. Thank you More

by restimarco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Hamilton
Report | Print
Jul 18, 2023 -

Riverside Honda responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Richard Michaelson - Owner- rmichaelson@riversidemetro.com

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