Riverside Honda

I just bought a 2013 Honda Pilot. I'm a person who Yelp and Google's everything. I did months of research to find the best deal, best dealership, and best customer service. After watching Kobe and the Yelp and Google's everything. I did months of research to find the best deal, best dealership, and best customer service. After watching Kobe and the Lakers destroy Dallas, I was pumped up and ready to buy a new car. I live in Rancho Cucamonga so I past two other Honda dealers to get to Riverside Honda. Besides my research I put on my poker face thinking I was going into a high pressure dealership like many that are. Boy I was wrong. Walking up to the door I was greeted by a car salesman name AJ. Its was almost meant to be. With AJ's professionalism I was impressed. Being in the medical field doing patient care I value a strong work ethic with a personal touch. AJ is just that and more, his name should be A+. He lead us to the right car without asking he priced the car to the exact dollar amount that we wanted. It sounded to good to be true. I was waiting to sit down and everything would change. I was wrong again. This is where Anthony stepped in. My wife is 7 months pregnant so money is tight due to our new baby room ect... We told Anthony our situation and our budget. Anthony worked the numbers found us a loan and a great payment. Guess what we are home with our brand new Pilot. On our way down my wife and I said we are going to be here all day. So we brought a sack lunch jk. No lie less then two hours we found the right car, test drive the car all around Riverside and got financed, and had all the paperwork done. We sit in movie theaters longer then that. What a great place I always wanted a Honda and now thanks to A+ AJ and Anthony we are driving around like happy campers. What a nice car. Thanks again Anthony and AJ my personal Honda dealer see you on our first oil change and when we buy our next Honda. Thanks alot The Curry family. More

The first trip went well, and we set up to return to see Kirk and probably buy a Honda Accord. First, however, I checked this website and saw several bad reviews. Although I was hesitant to return, and read Kirk and probably buy a Honda Accord. First, however, I checked this website and saw several bad reviews. Although I was hesitant to return, and ready to walk at the first sign of a bad experience myself, we went back anyway. The staff was great overall, with the possible exception of a second salesman who looked like he was trying to poach us away the first one. Otherwise, just a great experience. We got a great price, the exact car and color we wanted, and no hassles or "surprises" like some other reviewers have said. My guess is that this dealership has become aware of the impact of social websites and reviewers, and they really made a change. Probably the best experience I've had in buying a car. Highly recommend Kirk and Henry as well. They were knowledgeable, professional, and remembered all the details from the first visit and phone call. More

Sales experience can only be described as horrific. Three and a half hour marathon argueing over price supposedly given by USAA buying service. Sales person after sales person kept coming over and ask Three and a half hour marathon argueing over price supposedly given by USAA buying service. Sales person after sales person kept coming over and asking me to agree to a total finance charge and monthly payment with no breakdown of what the price included. Was told Honda Finance would not agree to interest rate advertised because price from USAA was so low. Only upon walking out of the dealership did I finally get to see the finance person where I found out they had added $750 to the price for Gap insurance. Finally got the deal I was told would be ready upon arrival. Skip them if at all possible. More

Rosendo was awesome! Very knowlegable & helpful. He was big influence to my decision. Will send family & friends to Riv Honda. THANK YOU! Lov my CRV was big influence to my decision. Will send family & friends to Riv Honda. THANK YOU! Lov my CRV More

This dealership provided world class customer service for me. I contacted them through the phone and was able to lock on a deal through my credit union rep and the dealership's sales rep. Upon showing up at me. I contacted them through the phone and was able to lock on a deal through my credit union rep and the dealership's sales rep. Upon showing up at the dealership almost everything was done except a few paperwork with my info and financing. I have had the worst experience with Rock Honda in Fontana, Ca where the sales reps were less knowledgable and not quite as friendly, however this was a totally different experience when I purchased my vehicle from Riverside Honda. I truly recommend this dealership to anyone that is looking to purchase a vehicle. More

I wanted to buy new Honda Accord. Their internet department gave me the lowest price so I decided to give them a try. They greeted us very well and I really liked that. They were happy to know that department gave me the lowest price so I decided to give them a try. They greeted us very well and I really liked that. They were happy to know that I was going to buy new accord from them. However this happiness soon changed in to a generalized gloom from top to bottom when I announced that I would like to trade in my 2007 Camry with them. They offered a ridiculuous price ( 5000 less than KBB) on my car and I had to walk out. They used cars sales represantative was rude enough to tell me that his main interest was in selling his car not buying car. I would not recomend this dealership. More

When looking for a new car, my wife and I checked several dealerships, and auto makers. I happened to be by myself when I looked at the Honda CRV. John Flores helped me, and we drove the car to my house to s dealerships, and auto makers. I happened to be by myself when I looked at the Honda CRV. John Flores helped me, and we drove the car to my house to show my wife. She really liked the car, but not the color, and was told they could get one in. Like most people we checked other dealers, price , AAA, Costco, etc. My wife and I came back and drove another car before the car we wanted came in. This one had similar features to the one we bought, so we got to see first hand what we wanted. John helped us again with this one, not knowing if we were going to purchase one from this dealership or not, he was always helpful with any questions we had, and was very knowledgeable about the vehicle. After deciding to buy the Honda CRV, my wife and I decided to purchase this vehicle from Riverside Honda, based on our experience with John and the sales crew. They got the car in for us, just what we were looking for. I want to say to them thanks for the patience they had with us in making an important decision on this car. After we purchased the vehicle, john spent over an hour with us explaining all the features, and setting up the items my wife and I needed help with. I'm sure we will buy a car in the future from this dealership. I would recommend them to anyone buying a new car. More

Service Dept is very pricey and overcharged! Avoid any Honda Service Dept! Go to license mechanic shop and they do excellent work for much less service fees than this Riverside Honda and any Honda places Honda Service Dept! Go to license mechanic shop and they do excellent work for much less service fees than this Riverside Honda and any Honda places. Service Dept is just as bad as sales people! They're in for huge profit! Service Dept charges $110.00 per hr Watch out! More

Spoke to the online honda consultant online , went to the dealership and wrong car was showwn. Was gonna return to the delership again and deak manager said car is no longer available. Rude and offered no re dealership and wrong car was showwn. Was gonna return to the delership again and deak manager said car is no longer available. Rude and offered no reason - terrible customer service and ive never seen such unprofessionalism! More

DO NOT BY A CAR FROM THESE TRICKSTERS!!!!! I came in on the weekend to look at a 2012 white Accord EX-L...The car was for my wife, and I wanted it to be a surprise...I planned on putting $20,000 down with the weekend to look at a 2012 white Accord EX-L...The car was for my wife, and I wanted it to be a surprise...I planned on putting $20,000 down with the remaining @$10,000 financed....My credit score was well into the 800's so I knew I would qualify for Honda's .99% financing......I had my checkbook in hand and was ready to go....First of all, they shuffled me through six different salesmen....They tried to sell me every car EXCEPT a 2012 white accord EX-L.....We drove around all their lots and learned that they didn't have that car there....Of course, their HIGH PRESSURE sales tactics caused them to try and get me signed right away....We made a deal for $20,000 down and $175/mo for 60 months (.99%) including a military discount......We shook hands on that deal and they said they would get the car from another dealer within 45 minutes....Luckily, the thrid salesman hand wrote notes of the above terms.....Of course, the sixth salesman brings me a sales agreement for $280/mo.....After he unsuccesfully tried to convince me why we should change the deal, I began to walk out --- of course, with two of the salesmen begging me to stay and negotiate with them (even after I told them I would not haggle).....Again, they ask "what would it take for us to have a deal?" I told them to honor the original terms --- $20,000 down and $175/mo for 60 months.....After several minutes, the sixth salesman came out and said "we have a deal." They rushed me into a room to start signing papers, but I told them I'd like to see the car first --- they said that I would need to finish the paperwork and I would be able to "examine" the car before I took possession of it (that was nice of them ;-( ).....As the signing person asked for my $20,000 check, I saw the edge of her computer screen....It showed that they moved my financing up to 72 months without telling me.....They also moved me to 2.99% financing from .99% without telling me......I don't know what else to call this other than straight "fraud." However, I did enjoy being called "unreasonable" by the salsemen as I left the lot --- one of the salesmen practically grabbed onto my car as I left....Then the phone calls started by the time I got home.... My wife HATES this Honda dealer and has always done business with Penske....I thought I would give Riverside Honda a chance since I live and work in the City of Riverside.....Well, Honey!!!! You were right....I will NEVER do business with Riverside Honda and I will tell everyone to stay away from them..... More