Riverside Nissan of New Bern

Very pleased w/ Shaun's assistance but the time it took Very pleased w/ Shaun's assistance but the time it took to wash the car after the paperwork was completed was excessive. Very pleased w/ Shaun's assistance but the time it took to wash the car after the paperwork was completed was excessive. More

They're really friendly people that work in the service department and they're always willing to go the extra mile to find what the problem is. department and they're always willing to go the extra mile to find what the problem is. More

Great Service Center! Always address the issues I am having with my car. The service staff are great to work with. Friendly and comprehensible personnel. having with my car. The service staff are great to work with. Friendly and comprehensible personnel. More

I have always been pleased with Eastern Carolina Nissan and their service department until this last visit. I had a 10:00 appointment for an oil change and tire rotation and I had requested them to check and their service department until this last visit. I had a 10:00 appointment for an oil change and tire rotation and I had requested them to check my front passenger tire because it has a visible nail in it. After waiting 2 hours, I was informed that my car was ready. I asked about the nail and was informed they forgot to check the tire, so I waited again for them to check it. After a few minutes, I was told there wasn’t a nail and the tire was fine. I walked over to my car and pointed at the nail and showed him that indeed the tire did have a nail in it and that I would take it somewhere else and have it repaired. At that point I realized that the tire had not been rotated and asked why. I was informed that they only rotated the two driver side tires! What????? I’ve never in life heard of only rotating one side. Needless to say, I was very disappointed with this visit. More

My repair was done correctly and in a reasonable time. However after the car was moved to the return area it took more than 20 minutes for me to be able to pay and retrieve the vehicle. This only occure However after the car was moved to the return area it took more than 20 minutes for me to be able to pay and retrieve the vehicle. This only occured after I went to the service check out area and stood around until someone asked me if the could help; then realized they had not notified me that the vehicle was ready. More

Everyone was exceptional from the ladies, Tara and Mandy answering the phone to salesman Tara and finance petson Jimmy . I was introduced to Service manager, set up with 2st service appointment and left wit answering the phone to salesman Tara and finance petson Jimmy . I was introduced to Service manager, set up with 2st service appointment and left with a full tank of gas after being given a awesome tutorial on my new car. Would highly recommend to anyone. I drove and hour and half to get my 2021 Nissan Sentra SR. One Happy Customer. More

I am always pleased at the service I receive from this outstanding dealership! They invariability exceed my expectations! outstanding dealership! They invariability exceed my expectations! More

Eastern Carolina Nissan is the best dealership to have service on your car, they do very good work service on your car, they do very good work More

Nice and friendly. Josh goes up and beyond to help everyone and feel comfortable and wants all of his customers to be satisfied with their service. The others are friendly too. The service has been everyone and feel comfortable and wants all of his customers to be satisfied with their service. The others are friendly too. The service has been better lately. We’ve bought there for awhile and we’re satisfied. More

Very courteous and knowledgeable sale’s staff. No pressure. The sale went smooth. Especially liked talking with people who could talk about things other than trucks! pressure. The sale went smooth. Especially liked talking with people who could talk about things other than trucks! More