Riverside Nissan of New Bern

A few days ago before labor day Eastern Carolina Nissan had a Facebook ad floating around in my news feed. With reluctance and doubt I went down to the dealership to see about getting our car traded in. Wh had a Facebook ad floating around in my news feed. With reluctance and doubt I went down to the dealership to see about getting our car traded in. When I arrived I was greeted by a young man named Robert. ( whom BTW use to me a tanker at Ft Hood Texas in the Army as my son is now doing the same. Thank you for your Service!) I explained to Robert our situation. I had a liver Transplant in 2018 and while it saved my life and gave a 2nd chance at living. Me being sick for 2 years ruined us financially and our credit. Robert introduced me to his General Manager Billy. From that moment they got the ball rolling fast. I did not think that in any way in this world that they could do anything at all. We was negative equity on our car. Our credit was shot. We had been denied and ran around at other dealerships treated like spare luggage. Our situation was a extreme challenge. They got another salesmen involved whom had been at Eastern Carolina Nissan for 27 years if I am correct? His name was Shawn. They came up with a game plan and a solution and before I knew it. We was sitting in a new car with payments cheaper than what we was paying before and basically gave us a 2nd chance in the financial accepts of life. A little hope you might say that there is a way to pick up the pieces when you feel like your whole world has crumbled down around you. There was also the sales manger whom processed the paper work that we had to sign. I did not want to leave him out of this post. At the end of the day with all the gloom and doom that you see on the news with all the bad that is going on. They restored my faith in humanity and showed me that still are good people in this world that care. I have dealt with the service dept before because I have a 2014 Nissan Truck also. Overall the dealership as a whole is without a doubt the best I have dealt with in my 55 years. But these individuals they went above and beyond. Thank you More

Brandon worked hard for us on this deal, he kept his word called when he said and sent text with updates on the purchase process. We are greatful for his service and care and attention to detail. called when he said and sent text with updates on the purchase process. We are greatful for his service and care and attention to detail. More

People who care, let you know what and when things are being done to your vehicle. Very nice to talk to. Thank you guys at Nissan being done to your vehicle. Very nice to talk to. Thank you guys at Nissan More

Went with the intention to buy a brand new vehicle. Dealership was clean. Lot was well stocked and very friendly folks working there. Looking forward to future business. Dealership was clean. Lot was well stocked and very friendly folks working there. Looking forward to future business. More

Brandon was great! He went above and beyond to make sure I got what I wanted. Excellent customer service! 10/10 would recommend!👍🏼 Love my new whip! I got what I wanted. Excellent customer service! 10/10 would recommend!👍🏼 Love my new whip! More

Brandon was friendly and knowledgeable. Answered all of our questions and if he couldn’t he found someone who did have the answers we were looking for. our questions and if he couldn’t he found someone who did have the answers we were looking for. More

The staff is very polite and helpful. Just have oil change and tires rotated. Nice waiting room to wait for work to be done. Good service! change and tires rotated. Nice waiting room to wait for work to be done. Good service! More

Great customer service, comfortable waiting area, did not have to wait a long time, staff was knowledgeable about everything I asked. Overall I was pleased! have to wait a long time, staff was knowledgeable about everything I asked. Overall I was pleased! More

The folks at Eastern Carolina Nissan treat me well and are always available to take care of my 2020 Rouge and other related matter. It is appreciated. are always available to take care of my 2020 Rouge and other related matter. It is appreciated. More

Very friendly people understanding of my needs will visit them again Brian and Robert are wonderful gentlemen need more like them clean dealership glad I came to your lot them again Brian and Robert are wonderful gentlemen need more like them clean dealership glad I came to your lot More