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Riverside Nissan of New Bern

New Bern, NC

4.7
1,221 Reviews

3315 US Highway 70 E

New Bern, NC

28560

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Showing 1,221 reviews

May 20, 2020

Jared was okay til after I actually had the car. He then started asking me for documents and when I asked him why he needed it he said he is just doing what he is told. That told me that he doesn't actually More

by Cjkmm4
Recommend Dealer
No
Employees Worked With
Jimmy Alexander
Jun 05, 2020 -

Riverside Nissan of New Bern responded

We apologize, we are addressing the situation with each employee involved to make sure we can constantly offer outstanding customer service every time. In the future Brian can be noted as your point of contact going forward since he delivered the customer experience we want all of our customers to receive! Thank you for choosing Eastern Carolina Nissan and for giving us honest feedback!

May 20, 2020

Great truck buying experience. Salesman was awesome, and entire staff was so friendly and helpful. So please with the buying experience, received lots of help and support from Sha More

by eddyd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Becton, Harry Kerens, Guy Pegram
Jun 08, 2020 -

Riverside Nissan of New Bern responded

Congratulations on your purchase Eddy! Thank you for choosing Eastern Carolina Nissan! Please let us know how we can help you in the future! We are just a call away! Thank you for taking the time to give us such a nice review!

May 19, 2020

Customer service was excellent in the service department. Mr. Joshua Brown was customer orientate and explained everything. I have great confidence in the quality of service. More

by eliselc2000
Recommend Dealer
Yes
Employees Worked With
Joshua Brown
May 19, 2020 -

Riverside Nissan of New Bern responded

Thank you so so so much for choosing Eastern Carolina Nissan and trusting us with your vehicle! If there is anything we can ever do to help please do not hesitate to give us a call! We are here for you!

May 15, 2020

The Frontier Experience I found myself in need of a smaller pick up truck. So I looked and looked for the right truck at the right price. I stopped looking after I looked a More

by JOHNBOOHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Hanzel, Jimmy Alexander
May 15, 2020 -

Riverside Nissan of New Bern responded

We are so glad things went great! Please let us know if there is anything we can do in the future to help you! Thank you for choosing Eastern Carolina Nissan, and welcome to our ECN Family!

May 15, 2020

easy transaction Purchased a new truck from the dealership. Transaction was simple and staff was friendly. Had never been to the dealership but I would return in the More

by MMATTHIJS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Becton, Jimmy Alexander, Alexis Jones
May 15, 2020 -

Riverside Nissan of New Bern responded

Thank you for choosing Eastern Carolina Nissan! Please let us know if we can help you in anyway in future please give us a call! We are here for you!

May 15, 2020

Anybody I came in contact with was polite and helpful. By far the friendliest dealership in New Bern, NC. Never felt like I was a bother. More

by MIKEJR0
Recommend Dealer
Yes
Employees Worked With
Shawn Becton, Joshua Brown , Jimmy Alexander, Steven Benard
May 15, 2020 -

Riverside Nissan of New Bern responded

Thank you for choosing Eastern Carolina Nissan! We are always here to help any way that we can! We are so happy we were able to earn your business and welcome you into our ECN Family! Please call if you ever need us!

May 13, 2020

Amazing Service! They always treat me like family! They work with my schedule and are always helpful and accommodating. I always have a great experience when I am ther More

by SHARONPATRICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Becton, Kenny Morton
Jun 08, 2020 -

Riverside Nissan of New Bern responded

You ARE family here! The Eastern Carolina Nissan family! Thank you for being so loyal to us and choosing us! If we can ever help in the future we are here for you, and just a call away!

May 13, 2020

Josh Brown helped me so well with my tire issue getting a road hazard puncture. He was excellent with every aspect of my repair. Thank you, Joshua! More

by rtp1317
Recommend Dealer
Yes
Employees Worked With
Joshua Brown , Kenny Morton
Jun 08, 2020 -

Riverside Nissan of New Bern responded

Thank you for choosing Eastern Carolina Nissan! Please let us know how we can help you in the future! We are just a call away! Thank you for taking the time to give us such a nice review!

May 11, 2020

I will buy all my vehicles from here. Great salesman who was easy to deal with. He went above and beyond to get me the vehicle I wanted with the accessories I asked for. More

by mickeycdawson
Recommend Dealer
Yes
Employees Worked With
Shawn Becton, Harry Kerens, Guy Pegram
May 11, 2020 -

Riverside Nissan of New Bern responded

Thank you Mickey! If there is anything we can ever do to help please give us a call! Thank you for continually choosing Eastern Carolina Nissan!

May 11, 2020

Go for Five! My overall rating would have been a 5 if the waiting area were more of a waiting area and not a corner with couches in the sales area. More

by willowm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Brown
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