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Riverside Nissan of Rome

Rome, GA

Overview
Reviews
4.6
419 Reviews
Call Dealership (706) 291-1981

1500 Veterans Memorial Hwy NE

Rome, GA

30161

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Showing 419 reviews

December 13, 2023

Shottenkirk Nissan is the only place I trust to change the oil in my vehicles. More

by JTHOMSON505
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua, Jamie Carter, Matt Duvall, Dondra Edwards, Jeff Gamble, Lauren King, Tori Arrington
Report | Print
Dec 14, 2023 -

Riverside Nissan of Rome responded

JTHOMSON, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 13, 2023

Very professional and courteous service department. They have taken very good care of my vehicle and me over the years! More

by PHYLLIS.VICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Miranda, Jamie Carter, Lauren King
Report | Print
Dec 14, 2023 -

Riverside Nissan of Rome responded

PHYLLIS, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 13, 2023

The service department had me in and out as soon as possible with a oil change and recall replacement of a drivers side air bag. More

by KEENEYHAROLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua, Ronnie Blake
Report | Print
Dec 14, 2023 -

Riverside Nissan of Rome responded

KEENEYHAROLD, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 11, 2023

The service department staff has always accommodated my maintenance needs with quality excellent customer service. More

by DEH4ASJ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roderic (sales), Jaime Chachua, Matt Duvall
Report | Print
December 10, 2023

My service was very prompt, the dealer was very friendly and on point with my car More

by LAURAANNIE1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Duvall, Ronnie Blake
Report | Print
Dec 11, 2023 -

Riverside Nissan of Rome responded

LAURAANNIE, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

December 09, 2023

Very kind service dept. Very expensive diagnostics! In kindness of service department, it helps soften the overall cost! More

by JELY1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua, Dondra Edwards
Report | Print
Dec 10, 2023 -

Riverside Nissan of Rome responded

JELY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

December 09, 2023

The service advisor was helpful and was a pleasure to deal with. The waiting area was nice and comfortable. The staff at checkout was friendly and efficient. More

by DLTOLBR44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
Report | Print
Dec 10, 2023 -

Riverside Nissan of Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

December 08, 2023

Very helpful employees did a great job explaining things clean showroom good coffee Need car wash working More

by MSBRENDAEVANS1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roderick King, Matt Duvall
Report | Print
Dec 10, 2023 -

Riverside Nissan of Rome responded

MSBRENDAEVANS, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

December 08, 2023

Was a easy experience but got 0 feedback on my inspection still wondering why my wheel is making a grinding sound when turned all the way to the left and right still also wondering why my engine lights on it More

by BRAYDONTURNER303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Duvall, Ronnie Blake
Report | Print
Dec 10, 2023 -

Riverside Nissan of Rome responded

BRAYDONTURNER, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.

December 08, 2023

Good customer service, a little expensive though. The service work that was done for me was done in a timely manner and seems to have been done properly. More

by DSMITH1200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Blake
Report | Print
Dec 10, 2023 -

Riverside Nissan of Rome responded

DSMITH, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

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