I took my 2013 Escalade in for the free service per my
new car sales agreement. Plan is for oil/filter change, tire rotation, lubrication, and fluids check. I marked the front tires with dots to follow th
new car sales agreement. Plan is for oil/filter change, tire rotation, lubrication, and fluids check. I marked the front tires with dots to follow the rotation. They rotated the fronts straight to the back which is wrong , they are supposed to cross to the rear, rears straight forward. There were NO traces of grease on any grease zerts (I have pictures for proof).The front & rear diffs fluid levels were NOT checked (I have picture proof) nor was the transfer case. Tires were inflated to40 to 45 PSI, supposed to be 35 PSI. The reason I was cautious to inspect everything after service is because a friend of mine had a similar experience with his pick up truck.
The service folks were friendly enough and on time, I reported the issues to the on duty Service writer, he offered to fix every thing. NO WAY why would I trust them again? I have my own "hobby shop" with a car lift and 50+ years mechanical experience so all I have stated is fact. I will not take my car back for service, no matter the "free" plan.