Riverview Chevrolet Buick GMC

Shady, dishonest dealership out to rip you off The Kenny Ross name should be embarrassed to have this dealership represent them. With a focus on service and reliability, I chose Kenny Ross because The Kenny Ross name should be embarrassed to have this dealership represent them. With a focus on service and reliability, I chose Kenny Ross because of these messages they convey. I couldn’t have been more betrayed. Do not even take the chance of associating yourself with these people. Do not deal with these people. They sold me a car with well over 5k needed in engine repairs at the time of purchase and never disclosed this information to me. The car was under warranty for 3 months after I bought it and after having ENGINE MISFIRES within weeks of owning the car, they cleared the codes and swept it under the rug as a cheap fix. Spark plugs? Really? Tried to reach out to the general manager and used car sales manager several times, never returned my calls. I go out there to speak with them and they aren’t available. Left messages on their personal voicemails and asked other employees to give them my information to call back. Nothing. Shady practice here BE WARNED!!! Over a year later and still no recourse or acknowledgement of their dishonesty, or at the very least colossal mistake. I regret even having trusted these people into convincing me that I was buying a reliable car. There may be serious engine problems with the vehicle you are considering purchasing and they will not disclose this to you or rectify their mistakes. Thought the Kenny Ross name was much better than what this dealership has shown me of their true colors. More

SLEEZY USED CAR SALES PRACTICES! DO NOT WASTE YOUR TIME! I reached out to Kenny Ross Buick GMC Subaru Mazda through Cars.com on Monday, 1/22/18 regarding a used 2008 Pontiac Solstice GXP (stock# 8Y112580). I reached out to Kenny Ross Buick GMC Subaru Mazda through Cars.com on Monday, 1/22/18 regarding a used 2008 Pontiac Solstice GXP (stock# 8Y112580). I received an almost immediate callback from Ron Schwartz, Used Car Internet Manager/Salesperson, who was extremely pleasant and provided me with great info on the vehicle. Tuesday, 1/23/18 I sent an email to Ron regarding the price, as well as expressing my willingness put a deposit down to hold the vehicle, and my interest in financing for the vehicle. I also told Ron that the earliest I would be able to get down to pick the vehicle up would be Saturday, 1/27/18 since I live 2+ hours away from the dealership in Erie, PA. After calling and speaking to Ron later in the day on 1/23/18, we came to an agreement on the price, and Ron provided me with the financing application. I immediately submitted my financing application to the dealership, and emailed Ron with a copy of the confirmation. I also let Ron know that I was going to apply for financing through my own financial institutions to compare rates. I also asked Ron again if I needed to put a deposit down to hold the vehicle as I didn’t want it sold before I could make it to the dealership. From my credit tracking app, Kenny Ross Mazda pretty quickly pulled my credit on 1/23/18. Ron responded on 1/23/18 saying “Unfortunately, it's company policy not to take deposits to hold vehicles. There have been a few inquiries on this one since we lowered the price, but you appear to be the only one serious enough to actively pursue purchasing it. Looks to be a good bet that it will be here for you on Saturday.” Interesting response, especially considering the dealership was more than happy to immediately run my credit, which obviously impacts my credit score, and shows my seriousness about purchasing the vehicle, but I just chalked it up to weird dealership practices. Ron was out of the office Wednesday, 1/24/18, so I called the dealership to chat with someone to give me an update on the finance application I submitted through the dealership. I was put in contact with Paul, the used car manager, who was friendly, and explained that they were going to run my rates against their banks once I arrived on Saturday and had checked out the vehicle. Everything sounded great and seemed set for Saturday morning. I was approved for financing through two of banks that I worked with on my own, and I sent my pre-approval information and rate details to Ron on 1/24/18 so that they could use my approved rates as comparisons. I also asked about the sales price on the Solstice, which had been lowered again on Cars.com. Ron responded on 1/25/18 saying I would pay the lowest advertised price. I responded with thank you and that I would see him on Saturday morning, 1/27/18. Fast forward to 5:30pm on Friday 1/26/18 (half an hour before the dealership closes), I receive a voicemail from Ron Schwartz saying “Not such good news. Somebody sold the Solstice today. Kind of bypassed myself and the used car manager. One of the general managers from one of the other stores had it sold it to one of their friends.” Understandably, I was pretty take back by this considering that 1) I had pre-approved financing for this vehicle 2) the dealership had pulled my credit for the vehicle and 3) I had asked multiple times if I could put down a deposit so that this vehicle wouldn’t be sold out from under me, which the dealer refused to take. I called the dealership back and asked for Ron who was “with a customer”, but was given Paul, the used car manager. I asked Paul what the story was and why the vehicle had been sold when I had been working with them all week long on this vehicle. I got the same story about how it was sold to “some friend of the GM” and that they “felt really bad”, but “sometimes this just happens and it sucks”. No Paul, this should never happen. I was straightforward and clear with my intent to purchase this vehicle. Just because I am a customer that is 2 hours away from your dealership doesn’t mean I am any less serious about purchasing a vehicle. Your team had all of the information above that I had every interest in buying this vehicle, and it was still sold out from under me. Your dealership has negatively impacted my credit by pulling my credit for a loan that isn’t going to happen now because your dealership decided to sell a car out from under me. Your dealership wasted my time, and you have lost me as customer. I will never do business with any of the Kenny Ross dealerships again, and I will be sure that everyone I know between Erie and Pittsburgh never does business with a Kenny Ross dealership again. More

Excellent experience at Kenny Ross Worked with Mitch Ritter on two new Chevys recently. Mitch was excellent in finding just the cars I wanted and worked with the General Manager to ens Worked with Mitch Ritter on two new Chevys recently. Mitch was excellent in finding just the cars I wanted and worked with the General Manager to ensure the price was right. I would recommend Mitch to anyone looking for a new Chevy! More

2017 Colorado I have bought a few vehicles from Kenny Ross Ford before, but this was the first time dealing with their Chevy dealership. I found the dealership res I have bought a few vehicles from Kenny Ross Ford before, but this was the first time dealing with their Chevy dealership. I found the dealership responsive. When we arrived, we were eventually greeted by Lou Dellapenta, since all others walked by, we ended up having Lou as our salesman. I found him to be straight forward and helpful, so much that I bought the truck (I had an Avalanche and was not sure if I really wanted to part with it). Because of Lou, I would recommend the dealership. More

Thanks Kevin! My wife and I received top notch service from a very well experienced salesman Kevin Dunker. Thanks to Kevin and the dealership we are very satisfied My wife and I received top notch service from a very well experienced salesman Kevin Dunker. Thanks to Kevin and the dealership we are very satisfied with our experience More

Jim Pittsburgh All I can say the expierence kind of fun I was expecting to feel like I was going to get a tooth pulled but after meeting MitchRitter and dealing with All I can say the expierence kind of fun I was expecting to feel like I was going to get a tooth pulled but after meeting MitchRitter and dealing with him it was painless I would like to thank Mitch Ritter and the rest of the employee I met on the day I purchase my new Traverse More

Great Experience We purchased out new car over the weekend from Lou. He was great! He answered all questions and made the car buying process quick and easy. We purchased out new car over the weekend from Lou. He was great! He answered all questions and made the car buying process quick and easy. More

Phenomenal expierence I cant say enough about how well my purchasing expierence went, in particular involving Ron Schwartz. I went on 7-18-17 to purchase a new car and he d I cant say enough about how well my purchasing expierence went, in particular involving Ron Schwartz. I went on 7-18-17 to purchase a new car and he did everything he could to take car of me and ensure i was satisfied. I was trading in a car that had issues and he followed me 25 miles, over an hour round trip to ensure i made it back safely. Id highly recommend this dealership and Ron with all your used car needs. More

My experience with Kenny Ross Subaru, Irwin, was Excellent. The sales people and management were unbelievably responding to my personal needs. I was amazed on how the sales personnel kept on presenting me with The sales people and management were unbelievably responding to my personal needs. I was amazed on how the sales personnel kept on presenting me with options that suited my needs. Mind you, I had been to several other Subaru dealers in the Pittsburgh area: Day Subaru, Day Apollo, Bowser, and my local Baierl Subaru in the North Hills area. I am glad that I searched further and visited Kenny Ross Subaru in Irwin Pa. where I bought my first Subaru Forester back in 2004. My 2004 Forester has served me well, Thank You. My new 2017 Crosstrek is what I need and fits in my garage. Jay Sanderson was very personable and professional in his delivery. I have no problem in recommending Kelly Ross Subaru, Irwin. Subaru America is doing well with Kenny Ross Irwin More

My first time buyer experience I'm not one to complain, but after this being my first experience buying a car from a dealership i feel like i have to get my story out there, so mayb I'm not one to complain, but after this being my first experience buying a car from a dealership i feel like i have to get my story out there, so maybe the GM can see my point of view. I was browsing the internet the other day, and found a 2014 Chevy Impala in my price range, i sent in a interest card via Cargurus, and I was surprised of how quick a salesman called me, it was literally 30 seconds; it's safe to say I was impressed, the man asked when I could come see the vehicle, I tried telling him that i wasn't sure when I could make it out there since I'm a college student and I work full time, i have a busy schedule. He kind of pressured me and told me they were open the very next day 9-9 and what time might work best for me, still unsure but i knew i had time after 3 to get out there and take a look. That part wasn't too bad I was happy to have been able to see the vehicle quickly before it was sold, But when I got there the Vehicle wasn't even ready, it was still dirty on the inside and the Salesman apologized, that wasn't a big deal i understood. Before we left for the test drive the Salesman told me this car is a Certified Chevrolet PreOwned which was a big deal for me, the 12 month bumper to bumper warranty was almost a deal make or break to me, I drove the car, it was a very smooth ride, and i was very happy with it. We got back to the dealership and all of a sudden the Salesman tells me that he ran into an issue where there was a Recall which had been Open, but Expired? Which made it uncertifiable and offered me a 3 month 3,000 mile drive train warranty, That offer was laughable because he tried to replace a 12 month bumper to bumper warranty with a 3 month 3,000 mile drive train warranty and not offer any compensation. After asking a few more questions he went and got his sales manager, who flat out told us he hadn't had any answers for me, So i asked him if there was anything he could do with the price than being that it wasn't certified, the used sales manager chuckled at me for asking, and told me he actually just raised the price and the system hadn't been updated yet. (So... you raised the price and lowered the warranty... cause that makes sense right?) We left at that, and the used car manager calls me the next day, and tells me that he was able to get the recall fixed, but he still couldn't certify it because of a glitch in the system, and he offered me a 12 month drive train warranty, for the increased price. I told the man I'm going to keep looking, it's a shame i was very interested in the vehicle; But come on, this kind of thing couldn't be made up. It's a shame because this was the first time I've ever gone to look at a vehicle at a dealership and this was the experience I had, I hope others aren't the same. -Brett S. More