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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,006 Reviews

2,006 Reviews of Robert Brogden Buick GMC - Service Center

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January 04, 2019

DuPont finish Great service, finished before they said they would, which was great, and I received a loaner car. All in all, great service by all I had to deal with More

by debotom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2019 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

January 02, 2019

Great Took care of all my needs.Answered all my questions,Very friendly,Priced just right, Prompt service,I will recommend everyone I no to use Robert Bro More

by MAHLERS08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen McCullough
Jan 02, 2019 -

Robert Brogden Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Craig Blacklidge - General Manager - (913) 782-1500

January 01, 2019

Engine power reduced I took my Terrain in after engine power was reduced and an engine light came on. They wuickly diagnosed the problem and told me when a part would arri More

by nathan.porter.0320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie (service)
Jan 02, 2019 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Craig Blacklidge - General Manager - (913) 782-1500

December 31, 2018

Routine Oil Change Purchased our used Chevy Traverse from here and they gave us 2 complimentary oil changes! The service was quick and done well. I would highly recommen More

by KDCOOPER317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen McCullough
Jan 02, 2019 -

Robert Brogden Buick GMC responded

I am elated to hear about your positive experience! Our team works very hard to put customers first. We look forward to helping you again in the future! Best, Craig Blacklidge - General Manager - (913) 782-1500

December 29, 2018

Bad service department Service reps act as if you are bothering them, rude, VERY unprofessional. Service departments are what kills GM dealerships. I would never recommend a More

by LIONSFAN1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All service employees
Dec 31, 2018 -

Robert Brogden Buick GMC responded

We appreciate hearing about your recent visit. Our priority here at Robert Brogden is to ensure that every customer leaves our dealership with a great experience. I would love to speak with you further on the matter. Please contact me at your earliest convenience. Sincerely, Craig Blacklidge - General Manager - (913) 782-1500

December 28, 2018

Inspection of a used vehicle Kristie was very knowledgeable and polite and the service personnel performed a thorough inspection of a used vehicle from another dealership. While w More

by PVSPENCER48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Myers, Kristen McCullough
Dec 31, 2018 -

Robert Brogden Buick GMC responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Craig Blacklidge - General Manager - (913) 782-1500

December 27, 2018

Thank you I bought my new Encore at your dealership last month and LOVE it!! However I am still learning how everything works. I was at the dealership today to More

by betty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Scire
Dec 27, 2018 -

Robert Brogden Buick GMC responded

Hi Betty! Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Craig Blacklidge - General Manager - (913) 782-1500

December 25, 2018

Very positive Both sales and service departments have earned an excellent rating through four new vehicle purchase / lease transactions from Robert Brogden Buick-GM More

by au61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Greenquist, Don Davis
Dec 26, 2018 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Craig Blacklidge - General Manager - (913) 782-1500

December 23, 2018

As planned Drop truck off, oil change / tire rotation / inspection. Estimated 1 hour, took one hour. Nobody likes sitting for longer than expected, during my rec More

by CRK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Guthrie, Kristen McCullough
Dec 26, 2018 -

Robert Brogden Buick GMC responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Best, Craig Blacklidge - General Manager - (913) 782-1500

December 22, 2018

In and out quickly,good service The service advisor was there to meet me at the scheduled time. Service was timely, did not have to wait long. I caught a billing error and advisor qu More

by ken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Dec 26, 2018 -

Robert Brogden Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Craig Blacklidge - General Manager - (913) 782-1500

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