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Robert Brogden's Garden City GMC - Service Center

Garden City, KS

4.5
166 Reviews

166 Reviews of Robert Brogden's Garden City GMC - Service Center

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November 09, 2024

Friendly, seemed to be very considerate of my issues. Will reschedule for another check when my car us cold. More

by Jfarris1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for your kind words! We're glad to hear that you felt our team was friendly and considerate of your issues at Robert Brogden's Garden City GMC. We look forward to seeing you again when you're ready to reschedule for another check. Don't hesitate to reach out if you need anything in the meantime! Sincerely, the Team at Robert Brogden's Garden City GMC

November 02, 2024

My truck was not washed, they handed me my keys and said if it isn’t out front it’s in the back parking lot. Now I know I was there for warranty work on a vehicle I didn’t purchase at this dealership, but I More

by ROCKCHALKIDOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cole Reed
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Never even met this person
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Nov 04, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for your feedback. We appreciate you choosing Robert Brogden's Garden City GMC for your truck's warranty work. We understand the importance of a clean vehicle and the clarity of pickup location. We aim to provide a positive experience for all our customers, regardless of where the vehicle was purchased. If you have any further concerns or if we can assist you with anything else, please don't hesitate to reach out to us directly. We look forward to improving your experience in the future. Sincerely, the Team at Robert Brogden's Garden City GMC

October 06, 2024

Friendly, prompt service! I call Brogden's to check my GMC and they had it serviced in les than 3 days. More

by mystrang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Reed
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reed had one of the ladies help me.
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Oct 08, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for your wonderful review! We're thrilled to hear that you received friendly and prompt service at Robert Brogden's Garden City GMC. It's great to know that we could service your GMC in less than three days. We appreciate your business and look forward to assisting you again in the future! Sincerely, the Team at Robert Brogden's Garden City GMC

October 05, 2024

The service department is great,however, the finance manager in sales has zero respect for anyone's time or money and you can depend on it taking at least 2 days to complete a purchase even with perfect More

by COREY.LINVILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Reed
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Rodriguez, Giovanna
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Oct 08, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for your feedback. We appreciate your kind words about our service department and staff members like Giovanna and Jeff. It's important for us to provide a consistent and respectful experience throughout our dealership, including in the finance and sales departments. We take your concerns seriously and encourage you to reach out to us directly at Robert Brogden's Garden City GMC to discuss your experience further. Your insights help us improve our services, and we hope to serve you better in the future. Sincerely, the Team at Robert Brogden's Garden City GMC

October 04, 2024

Not the best dealership. Took me forever to get a vehicle purchased. I was there from 11am-6pm. The guys at the front desk do not know exactly what they are talking about. More

by Creighton Haney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Reed
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
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Oct 07, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for sharing your experience with us, Creighton. We understand that your recent visit to Robert Brogden's Garden City GMC took longer than expected, and we appreciate your feedback. If you have any further comments or would like to discuss your experience in more detail, please feel free to reach out to us directly. We value your input and hope to serve you better in the future. Sincerely, the Team at Robert Brogden's Garden City GMC

September 29, 2024

Service was great had us back on the road oil change and tire rotation in good time More

by BONNIE_ERWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Reed
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Robert Brogden's Garden City GMC responded

Thank you, Bonnie, for your wonderful review! We're thrilled to hear that you had a great experience with us at Robert Brogden's Garden City GMC for your oil change and tire rotation. We appreciate your kind words and look forward to assisting you again in the future! Safe travels! Sincerely, the Team at Robert Brogden's Garden City GMC

September 20, 2024

They always do a good job I bought my jeep compass there eight years ago More

by DonnaNichols47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo
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Sep 24, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for your feedback! We appreciate your loyalty to Robert Brogden's Garden City GMC over the past eight years since purchasing your Jeep Compass. It's great to hear that you've consistently had a positive experience with us. If you have any further questions or need assistance, feel free to reach out. We look forward to seeing you again! Sincerely, the Team at Robert Brogden's Garden City GMC

September 14, 2024

I think service department runs by honesty I hope so. Been easy to schedule oil changes More

by JPDP1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eileen and the other lady at service desk
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Sep 18, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for sharing your thoughts with us! We're glad to hear that scheduling oil changes has been easy for you at Robert Brogden's Garden City GMC. We strive to provide honest and efficient service to all our customers. If you have any further questions or need assistance, please don’t hesitate to reach out to us. We look forward to seeing you again! Sincerely, the Team at Robert Brogden's Garden City GMC

September 13, 2024

We made an appointment on the phone we get to the appointment and they said the computer over book for our time so I had to take it later that day. It kinda missed up our plans for the day. Also they More

by Oh man
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cole Reed
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Robert Brogden's Garden City GMC responded

Thank you for sharing your experience. We understand how frustrating it can be when an appointment doesn't go as planned, and we appreciate your feedback. We strive to keep our scheduling accurate at Robert Brogden's Garden City GMC and will certainly look into how we can improve this process. If you have further concerns or need assistance, feel free to reach out to us directly. We hope to provide a better experience for you in the future. Sincerely, the Team at Robert Brogden's Garden City GMC

September 12, 2024

Very pleased with the service! The service was done in a timely manner. Will have service done there again. More

by ontrackfarms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eileen
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Sep 13, 2024 -

Robert Brogden's Garden City GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that you were pleased with the service at Robert Brogden's Garden City GMC and that it was completed in a timely manner. We look forward to welcoming you back for your next service appointment! Sincerely, the Team at Robert Brogden's Garden City GMC

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