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Robert Brogden's Hays GMC

Hays, KS

Overview
Employees
Reviews
Vehicles
4.7
154 Reviews
Robert Brogden's Hays GMC is your trusted hometown dealership, conveniently located in Hays, Kansas. We offer a wide selection of the latest GMC trucks and SUVs, alongside a diverse inventory of quality used vehicles spanning all makes and models. Experience the friendly, personalized service of a small town dealership without sacrificing big city savings on your next vehicle purchase.
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108 E 13th St

Hays, KS

67601

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Showing 154 reviews

July 13, 2025

The staff especially Josh Ficken were excellent, very nice and polite. Made you feel ar ease. The vehicle was as advertised and was waiting for me when I arrived to test drive it More

by bnrgh1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Staab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Ficken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalor Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2025 -

Robert Brogden's Hays GMC responded

Thank you for your wonderful review! We’re thrilled to hear that Josh and our team at Robert Brogden's Hays GMC made you feel at ease during your visit. It's great to know that the vehicle met your expectations and was ready for your test drive. We appreciate your feedback and look forward to seeing you again soon! Regards, Chad Staab, Sales Manager

July 12, 2025

Got a tire rotation said it was going to be 19. 95 plus tax butt charge me extra 5.00 for parts More

by GMGABEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jul 13, 2025 -

Robert Brogden's Hays GMC responded

Thank you for sharing your experience with us. I understand that you were unexpectedly charged extra for parts during your tire rotation service at Robert Brogden's Hays GMC. Your feedback is important, and we strive for transparency in our pricing. If you'd like to discuss this further, please feel free to reach out to us directly. We appreciate your feedback and hope to assist you better in the future. Regards, Scott Wasinger, Service Manager

July 10, 2025

Scott and Curt have been very helpful and honest about the work my truck's need, the techs get their work done in a VERY timely manner. we appreciate the guys at Brogden in Hays More

by KYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott and Curt
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Jul 11, 2025 -

Robert Brogden's Hays GMC responded

Thank you for your wonderful review, Kyle! I am thrilled to hear that Scott and Curt provided you with helpful and honest service regarding your truck. It's great to know that our techs were able to complete their work in a timely manner. We truly appreciate your kind words about Robert Brogden's Hays GMC and hope to see you again soon! Regards, Scott Wasinger, Service Manager

June 28, 2025

Everyone was very nice and friendly. Scott is great and I really enjoyed visiting with mark More

by miketongish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott fontensteal
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Jun 28, 2025 -

Robert Brogden's Hays GMC responded

Thank you so much, Mike! I am glad you had a positive experience at Robert Brogden's Hays GMC. It's great to know that Scott and Mark made your visit enjoyable. We appreciate your feedback and hope to see you again soon. Regards, Scott Wasinger, Service Manager

June 10, 2025

They were great to work with when I bought the Chevy Silverado pickup truck last week. More

by r.moyer1112
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Ficken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalor Moore
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 10, 2025 -

Robert Brogden's Hays GMC responded

Thank you for taking the time to leave a review! We're thrilled to hear that you had a great experience with us while purchasing your Chevy Silverado pickup truck. At Robert Brogden's Hays GMC, we strive to provide excellent service, and your feedback means a lot to us. We look forward to seeing you again! Regards, Chad Staab, Sales Manager

May 26, 2025

Great experience. Found the car online. Went to dealership and drove the car. Made deal. Left happy. More

by GMARVIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Pflaum
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2025 -

Robert Brogden's Hays GMC responded

Thank you so much for review! I'm happy about your experience at Robert Brogden's Hays GMC. It's great to know you found your car online and had a smooth process at our dealership. We look forward to seeing you again. Safe driving! Regards, Chad Staab, Sales Manager

May 24, 2025

We found just the right vehicle online and spoke to Ethan on the phone about what our trade would be worth. We drove two hours to the dealership and when we got there, everything was just as we talked about More

by Mattdavis780
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chad Staab
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan McLaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2025 -

Robert Brogden's Hays GMC responded

Thank you for your wonderful review, Matt! I'm thrilled to hear that you found the perfect vehicle online and that your experience with Ethan was seamless. At Robert Brogden's Hays GMC, we strive to ensure everything aligns with your expectations. We appreciate your two-hour drive to see us, and we hope you enjoy your new car! Please visit us again in the future! Regards, Chad Staab, Sales Manager

May 20, 2025

Do not communicate very well with customers. Had to continually call to check on status of our vehicle that was in for repairs. More

by JHCROPCARE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad Staab
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cade Gerhard
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Robert Brogden's Hays GMC responded

Thank you for sharing your experience with us. I understand that consistent communication is important, especially regarding your vehicle repairs at Robert Brogden's Hays GMC. We value your feedback and we'll use this information to improve our communication going forward. Our team appreciates your input and hope to serve you better in the future. Regards, Scott Wasinger, Service Manager

May 19, 2025

Vehicle had many defects that were "not noticed" by the dealership prior to selling. Had to take the vehicle back the next day to get multiple things fixed. Would not recommend. More

by BigBuckBrad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Ficken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kalor Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Robert Brogden's Hays GMC responded

Thank you for your feedback. I understand your concerns regarding the vehicle and the issues that arose shortly after your purchase. At Robert Brogden's Hays GMC, we strive to meet high standards and appreciate you bringing this to our attention. Please reach out to me directly so I can discuss this with you further and learn more about your experience. We value your input and hope to make this right. Regards, Chad Staab, Sales Manager

May 17, 2025

$150 to change cabin filter. $144 for oil change. You might get more business if you were even close to market. Probably won't see mine agin. More

by jrohleder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curt Klaus
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May 17, 2025 -

Robert Brogden's Hays GMC responded

Thank you for sharing your experience. I understand that pricing is an important factor when choosing where to service your vehicle. While costs can vary based on parts and services provided, the team at Robert Brogden's Hays GMC is available to review your visit and discuss any questions you may have. I encourage you to reach out to me directly. Your satisfaction is important to us. Regards, Scott Wasinger, Service Manager swasinger@brogdenauto.com

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