Robert Loehr Dodge Chrysler Jeep RAM SRT

Excellent customer service and experience on new purchase! After visiting 7 dealerships over the past week having difficulty finding the truck package, price and quality of people we wanted to do business with After visiting 7 dealerships over the past week having difficulty finding the truck package, price and quality of people we wanted to do business with it was finally through CARS.COM we found the 2020 Ram 1500 we had been searching for at the best price in town. Patched through to Lydell over the phone by luck, we already felt this guy had our best interest and that he was determined to help us find our perfect truck and deal through a great prompt response -truly hearing our desires and making it worth our trip. We drove over an hour from Suwanee, and it was worth every mile. Instantly we felt the customer service and honesty from every handshake. We were setup with Tim White to handle our sale and couldn't have been more pleased with the thoroughness, honesty, and integrity he showed us. We never felt rushed, or pressured, and they did everything to get us the best cost and interest rate and make sure our truck buying experience was excellent. Even the owner stopped by early in the visit to introduce himself. Highly recommend this team for a down-to-earth honest car buying experience. More

Had brake issues they priced at $350 and charged $2,200 and After an oil change and having brakes looked at bc they were making a weird noise after service I was told that I needed new brake shoes and rotors in After an oil change and having brakes looked at bc they were making a weird noise after service I was told that I needed new brake shoes and rotors in the very near future that would run me about $400 that at the moment i didnt have so while on my way home the brakes locked up on me so i had new shoes put on and was told then that my rotors were actually good but could use a turning chose not to do so due to prices also was talked that I needed to replace the master cylinder so with brake shoes and master cylinder changed out which costed around $200 odd dollars problem still wasn't fix my brake pedal was still soft and now one of the brake lines from the master cylinder to proportioning valve was leaking so had it replaced which didn't fix the leak oddly it was leaking at the flare so priced new proportioning valve and brake line plus checked to see what I needed to do to have the new master cylinder I had just bought replaced as well which came out to about $325 parts only the dealership said for around $400 to $450 they would do it so I had vehicle towed at my exspence to them 3 weeks later I picked up my car and was giving a bill for $1,900 dollars and summary of service stated they replaced the leaking brake line and turned the rotors at to top it off my car still had no brakes so not even two days after picking it up with a $1,900 bill I had to take it back and was told hours later that I needed a new brake booster which would run me about $450 they have completely screwed me over and then had the audacity to say why don't you let me knock off $1,000 on a new car and you trade it in when I brought up how I didn't know how I was going to afford to pay the service bill needless to say my cars still in the shop I still owe it still isn't fixed and I'm with out a way of going for almost 8 weeks now More

Service Was in this morning for the first time for a recall on my 05 Liberty, Josh and Christal helped me, they were very nice and helpful and did provide a l Was in this morning for the first time for a recall on my 05 Liberty, Josh and Christal helped me, they were very nice and helpful and did provide a loaner, I will go back. More

“ AWESOME BUYING EXPERIENCE” Thank You Robert Loehr and Tim White for wonderful experience and the delivery to Arkansas on my new 18 Sahara! The only place I would do business wit Thank You Robert Loehr and Tim White for wonderful experience and the delivery to Arkansas on my new 18 Sahara! The only place I would do business with!! I have bought 60+ cars and the last 2 have been the best.. Randy DeWese 👍 More

Terrible Customer Service I took my car for a tune up there and to check my battery that just died and had to charged it. I talked to a lady named BETH. This lady kept coming t I took my car for a tune up there and to check my battery that just died and had to charged it. I talked to a lady named BETH. This lady kept coming to me calling me "HONEY." I felt offended I am NOT her honey. I do not even know her! She came three times while I was waiting there telling me of other things that needed to be repaired. I am an old lady and I felt scammed. They charged me $320 for service only plus parts. The mechanic never talked to me about the battery problem. Beth was the one that said that it needed to be replaced. When I was going to pay, Beth said that I needed to buy a new key battery so the new battery will work better or I might have a car that will not turn on. That's when I realized they changed the battery without first checking if the problem was the key battery and not the car battery. I felt that if I was a man they would have not treated me that way, Sad to see that. Anyways they lost a customer. More

TERRIBLE CUSTOMER SERVICE. The manager of the service center and a woman named beth are terribly rude people. They were very condescending. The woman beth was lying for a mecha The manager of the service center and a woman named beth are terribly rude people. They were very condescending. The woman beth was lying for a mechanic who was screwing me over . She told me they replaced the tire and then said they didn’t in front of her boss. Then she made comments about how the mechanic who did the work ( and didn’t finish at all) shouldn’t pay for the tire, when he was supposed to replace it to begin with! More

Dumpster diving Any place but here! Better cars truck and service in Atlanta, Chattanooga and Marietta! Shoot even Dalton has better service. The price gas is low , Any place but here! Better cars truck and service in Atlanta, Chattanooga and Marietta! Shoot even Dalton has better service. The price gas is low , the price of shopping at this used car lot is high! More

Incredible customer service! I would like to take the time to praise the Robert Loehr dealership and his employees, specifically Lydell Bradshaw, on their exceptional customer ser I would like to take the time to praise the Robert Loehr dealership and his employees, specifically Lydell Bradshaw, on their exceptional customer service. My family has done business here for the past two years, and Lydell has consistently made us feel welcomed, has always gone above and beyond to meet our family's needs, and is very knowledgeable and efficient! Our vehicle is AMAZING and I am so thankful for his guidance. More

Worst ever I've dealt with many car dealers in my 64 years but have never had a dealer with his name on the sign look me in the eye and tell a bald-face lie. I' I've dealt with many car dealers in my 64 years but have never had a dealer with his name on the sign look me in the eye and tell a bald-face lie. I've had a lot of not telling every thing and leaving out important info.BTW he did that too. My advice is when you pass this dealership ....speed up and take the chance on a ticket....in the long run it would be cheaper. More