Robinson Brothers Ford Lincoln Mercury

Very unpleasant experience with service departmentWill Very unpleasant experience with service department Will never go back Rude, did not repair problem Competitor was able to repair and was much more Very unpleasant experience with service department Will never go back Rude, did not repair problem Competitor was able to repair and was much more pleasant to interact with More

I took my 2016 Ford F-150 27k miles in for service due to a rubbing/grinding noise. 5 weeks later, not fixed. "If I don't come pick it up, it's getting towed." 5 weeks mind you. I lost it. Once I cooled down a rubbing/grinding noise. 5 weeks later, not fixed. "If I don't come pick it up, it's getting towed." 5 weeks mind you. I lost it. Once I cooled down I took it to the nearest competitor. They had it diagnosed, FIXED & RETURNED WITHIN 24 HRS. I was told it was a very simple common problem. There it's something going on at this dealership. I plan to report them to the State Attorney General so my voice can be heard & they can figure out what scam or fraud played out. This is the worst experience I've ever had at any car dealership, & honestly, made me lose a bit if faith in FoMoCo as well. These people need to be investigated. Please help me. @DealerRater. More

Great Service Took out 2005 T-Bird for AC repair (blowing hot air passenger side) and fuel filter, a little while for repair, 8 days. AC works great. A shout to Cas Took out 2005 T-Bird for AC repair (blowing hot air passenger side) and fuel filter, a little while for repair, 8 days. AC works great. A shout to Casey for keeping us posted on what was goin on. More

Horrible Lincoln Customer Service Department! Bought my last 2 Lincolns from Robinson Brothers and had bad experiences with the service department 98% of the time. Never again, I'm done!! Bought my last 2 Lincolns from Robinson Brothers and had bad experiences with the service department 98% of the time. Never again, I'm done!! More

They are not up front with there customers. I called the day prior to visiting the dealership. When I arrived the salesperson did not show up, the excused was, he forgot. They are very mislead I called the day prior to visiting the dealership. When I arrived the salesperson did not show up, the excused was, he forgot. They are very misleading just to keep you there all day going back and forth. Stay away from this place. I saw a (technician) wanted sign. The first conversation was about how well their maintenance is and how well they do. I wanted to know the details of the truck and price. It took hours to leave with nothing. HAGGLED, HAGGLED, HAGGLED, HAGGLED, DID NOT KNOW DEALERSHIPS STILL DO THIS. More

Frustrated first year owner We will never buy a Ford again. This was the biggest mistake. We bought the Ford Explorer brand new. Within the first year the service department h We will never buy a Ford again. This was the biggest mistake. We bought the Ford Explorer brand new. Within the first year the service department has forgotten to screw on the oil cover after an oil change. Which is fine - they were able to fix it once we noticed, but it was as I was going into the hospital for labor. Our axel needed to completely be replaced in the first year. They give you a hard time about borrowing a car or getting you to your house so you need to figure out other plans for yourself. The car stays with them for days while they leave you out on your car. We are experiencing again the same issue with the axel and will need to bring it back. If it was fixed correctly maybe I could understand - but it is not. The price of his car is way more than it is worth. This is more of a headache than anything else. Do not buy from here. More

Wants you to buy on their terms not on interest of customer Am buying a Ford fusion sport and sales manager got pissed at me for seeking best price from hand full of dealers car is was looking at been on their Am buying a Ford fusion sport and sales manager got pissed at me for seeking best price from hand full of dealers car is was looking at been on their lot for over a year. Certainly no loss this will be my 6th new Ford since 2011. Robinson wanted more money than the other dealers I bought them from. Too bad you can't leave 0 stars More

Charged a Service FEE but could NOT repair!! Took my vehicles to Robinson Brothers service dept. on Sunday Night for defective electric seat on Ford 500. Contacted three days later by Courtney w Took my vehicles to Robinson Brothers service dept. on Sunday Night for defective electric seat on Ford 500. Contacted three days later by Courtney who advised that Robinson Brothers could not repair the vehicle. Courtney said that the part was obsolete but try amazon and attempt to locate part. She also stated that Robinson Brothers had searched junk yards and everywhere. Then Courtney said Robinson Brothers will charge a $125.000 fee. WOW, Robinson Brothers CAN NOT repair the vehicle but still charged $139.63 fee and we had to wait to be notified on the third day. Contacted a local auto dealer and guess what, they were able to locate the PART in TX that will be delivered in three days.... Unbelievable! More

Worst service experience I've ever had I had a terrible experience with the service adviser Courtney Wells, over a failed Body Control Module in my Ford Fusion. Over 2 visit she tried to te I had a terrible experience with the service adviser Courtney Wells, over a failed Body Control Module in my Ford Fusion. Over 2 visit she tried to tell me the problem was with my tire pressure monitors, charged me $120 and basically blamed me for the problem because I had replaced my wheels. After my 3rd visit the BCM was eventually replaced under warranty. All the while Courtney's showed terrible customer service and I never felt like she cared about me or my car at all, just taking my money. I won't go back to Robinson Brothers again and may even be turned off from ever getting a Ford again. More

great sales person, worse service dept. ever! I love my new Escape I bought from Robinson Ford, but will never return there to buy another car because their service department is the worse one I h I love my new Escape I bought from Robinson Ford, but will never return there to buy another car because their service department is the worse one I have ever been to. They treated me very poorly, and hardly acknowledged me, never mind not even a thank you or come again! More