Nothing but lies from their service department. Bought a used car without noticing or looking for this one minor defect, which is unsightly and very costly and troublesome to repair. I talked to the used car salesman the next day, and he acted concerned and convinced me to let their service department take a look at it to diagnose it. Service advised it would cost about $300 to fix. After reading the other reviews here which raise issues of fraud and lies, I want to share my story:
They promised to investigate the problem just to be sure what was going on, that there wasn’t some larger problem. I think they lied about their willingness to investigate because within just a few minutes of dropping it off, they were leaving me messages stating they were done with the investigation. I don’t believe they even checked on it at all, because right after I dropped it off, I observed my car being moved to a faraway rear lot. Instead of investigating and offering solutions, they decided to blame-shift.
They did not come right out and accuse me of causing the defect myself, but that is what they were strongly implying. “Somebody” did this, they said, and “very recently” – they were trying to let me know that there was no way I could prove that this had happened before I bought the car. They also advised that this defect was “not noticed” prior to sale, implying it was done after it was sold, which is untrue.
I called service back and the guy who oversees the garage said my car had not even been in the shop AT ALL. I advised that I was already getting messages that it had been checked out, and he transferred me to the service manager, who claimed that it had, in fact, been checked out, and that he had decided not to do any further investigation, and that the fix was suddenly now going to cost $1,000 (which I took to mean that they didn’t want anything to do with it or with me).
To top that off, while my car was parked there, “Somebody” busted the tail light for me. Needless to say, I’ll not be giving this dealership any more money in the future, and neither will anyone I know.