Rock County Honda

The first appointment I called to make apparently never got scheduled. The appointment day came and I was told they have nothing for me and because I didn't have a confirmation email it would be another 2 got scheduled. The appointment day came and I was told they have nothing for me and because I didn't have a confirmation email it would be another 2 weeks for an appointment or I could drop it off and hope maybe they could get to my car. The person was very uncaring and made me feel it was my fault. The service manager was much more understanding and worked with me to get my vehicle in sooner. When I dropped the van off I let them know the fuse was out so the horn wouldn't insistently honk when I drop it. Steve was also very courteous when he called telling me that the issue was a spring tab that broke. He wasn't sure how it broke or what could have been done to cause it to break. When Lief called to tell me the van was ready he made it seem like the dealership was doing us a huge favor by warranting the broken part. I was told this could not be covered again. This issue has happened 2x in 4 years and I still have a warranty so I don't understand how this could be but I wasn't getting a straight answer. When my husband picked the van up (after service hours from the sales department) he tried the horn to make sure everything was working. The horn did not work. We checked and the fuse was never replaced. I don't know how they checked to make sure what they fixed worked if the fuse wasn't replaced. I'm very disappointed with the service we received. More

Attentive, explanations clear. The service was professional and comfortable. As someone that is 80 I appreciate the detailed explanations and help even with the small things like c The service was professional and comfortable. As someone that is 80 I appreciate the detailed explanations and help even with the small things like checking the air pressure in my tires. More

The service appointment was completed promptly and professionally! I was very impressed with the friendly staff. Excellent explanation of the services provided. professionally! I was very impressed with the friendly staff. Excellent explanation of the services provided. More

Always positive, proactive, & professional. Customer driven. I find RCH very easy to deal with and have for years. Customer driven. I find RCH very easy to deal with and have for years. More

Greate Everything was good. Did all the works i asked to be done Super please to do business Did all the works i asked to be done Super please to do business More

friendly, prompt, family atmosphere very nice place to do business with, and I love Hondas business with, and I love Hondas More

Good price,good service The transaction was very satisfactory and the people were cordial and attentive to my requests and needs. satisfactory and the people were cordial and attentive to my requests and needs. More

5 Haley ordered a part for my Ridgeline and made time for me to get installed the next day Worked on my schedule to install the part for me to get installed the next day Worked on my schedule to install the part More

They always take good care of my car and are always respectful of my time and me. respectful of my time and me. More