The experience was and still is, awful. From the moment I walked in I knew better than to continue. After 6 HOURS waiting for the "buy here pay here" approval I was told lie after lie about the car, the financing and the down payment. I went from a $200 deposit from one employee to a $3k deposit from Doc, as the staff changed so did EVERYTHING about the information!!!! Ironically a $3k trade in quote was reduced to a $1200 trade in quote, I owed $3k on the trade) I overheard Chris on the phone with Doc telling Doc, "if she doesn't pay even one day late I'll pick that car up myself" followed by "what's your read on her, is she worthy-(laughter)" I was SO offended, and I should have walked out! On more than a few occasions I felt like walking out. The car I was buying was taken off the lot and driven 60 miles to an auction while I sat in the office signing papers. This was the absolute WORST experience, the most unprofessional staff. In 2 months they withdrew 4k from my bank account, the staff wrote the contract wrong causing multiple payments that the REFUSED (and to this day, refuse) to correct. Even today I spoke to the staff who told me "we don't change contracts, anymore" This should have been rectified in February when I first brought it to their attention!! I pay biweekly, EVERY WEEK I get a collection call, I've never missed one payment, not once! I even spoke to Chris when I walked into make a payment in the Front Royal office who gave me his business card and assured me HE would take care of the problem. He refused to pay off the trade until I made the $3k down payment that was stretched over 3 months ($1k/ month if you're counting) and all the while he allowed my 5 year loan to Capital One to become delinquent. Personally, they don't care who they are affecting as long as they are getting paid! After 4 months of owning the car, the water pump had to be replaced, $900, the car keys had to be programmed at $80/each because the dealer refused to have that done, meaning one car door was always unlocked (as a security feature) I am currently selling the car as I cannot take one more moment of this awful company, BEWARE... It's a huge rip-off!