Rod Hatfield Chevrolet, LLC - Service Center

I purchased a vehicle from ''Rod Hatfield'' used car factory in Nicholasville. After four days the radio, GPS, On Star, phone all quit working. I asked the dealer to help me out to get it fixed. They se factory in Nicholasville. After four days the radio, GPS, On Star, phone all quit working. I asked the dealer to help me out to get it fixed. They sent me to their dealership in Lexington and said, they would be able to help me out. They advised me that I would need to leave the vehicle 24 hours and it would cost $189 just to diagnose the problem. The next day they told me the problem and that it would cost $2,700 to fix it. When I asked if they could help with the cost, they first said no. After a few days of talking with them, they offered a 20% discount. I then checked with two other Cheverolet Dealers. Both offered to do the same repair for $1,700. After discussing the problem with several of their associates to find a solution, they assured me that there was no way that they could help me to fix the system unless I paid the $2,140. I left a very unsatisfied customer, but it didn't seem that it bothered them a bit that I was unsatisfied. More

Will definitely be using Rod Hatfield Chevrolet to keep my Chevy in shape! Brian Dick from the Service Department has been so extremely helpful during my recent trip there. He kindly helped me with my reca my Chevy in shape! Brian Dick from the Service Department has been so extremely helpful during my recent trip there. He kindly helped me with my recall issue and made the process clear and easy. I cannot say enough good things about him! The other gentlemen on his team were also very polite and nice too! Thank you so much to the Chevy Service Dept. and Brian for taking care of me! I really appreciate it! More

These people have absolutely no respect for a customer after your hard earned money is taken.. I bought a brand new truck from Rod Hatfield Chevrolet, took it in for the first few services and then a reca after your hard earned money is taken.. I bought a brand new truck from Rod Hatfield Chevrolet, took it in for the first few services and then a recall. After every single visit my truck came out with grease all over, on my leather, steering wheel, paint outside. After complaints hardly even a raised eyebrow! Took it back again for shuttering and they said I need a new transmission, over 5k. They got their money from the warranty company, but I still don't have my truck after 6 weeks of waiting and thousands lost because " We don't do loaners at Rod Hatfield". No, but you'll sure milk every penny and every hour you can out of your customer though. More

Had to give 1 star to rate this dealer. That’s one star to many. Had some service work done several months ago. Was $1500 seemed high but they got the work done and got me back on the road. That’s one star to many. Had some service work done several months ago. Was $1500 seemed high but they got the work done and got me back on the road. Recently I had air conditioning problem. They diagnose it said it would be $5,180.00! OMG. Several people said take to another dealer because they had heard bad things about rod Hatfield. I took to another reputable new GMC dealer. They diagnosed it and said it would be $2,900.00 WHO can you trust? More

Excellent service department, very knowledgeable and helpful. Very friendly and work was performed accurately. Highly recommend Rod Hatfeild. helpful. Very friendly and work was performed accurately. Highly recommend Rod Hatfeild. More

Terrible experience. I made an apportionment and they said they couldn't guarantee they could even look at my car for at least 5 days after my appointment date. Total was I made an apportionment and they said they couldn't guarantee they could even look at my car for at least 5 days after my appointment date. Total waste of time and I went and picked my car up and took to another dealership that looked at it the same day as my appointment. More

Just want money, will overcharge if you seam like someone who doesn’t know anything about cars. Charged me environmental fee for tire rotation. All new hires can’t keep people. who doesn’t know anything about cars. Charged me environmental fee for tire rotation. All new hires can’t keep people. More

As a first time customer, I was very pleased with my salesperson, Doug. SD was very attentive to my needs. salesperson, Doug. SD was very attentive to my needs. More

The dealership managed to get my repair done for free thanks to reaching out to Detroit and getting the warranty to cover it! thanks to reaching out to Detroit and getting the warranty to cover it! More

Well knowledgeable and professionalism in the repairs of my vehicle’s whenever I’ve had service. They are a class act when it comes down to repairs . They do always inform you of your vehicles condition and my vehicle’s whenever I’ve had service. They are a class act when it comes down to repairs . They do always inform you of your vehicles condition and make you aware of whatever repairs are required to keep you traveling safely. I put a lot of trust in the recommendations they inform me of. More