Rod Hatfield Chevrolet, LLC - Service Center

Believe the bad reviews for this dealership. To Make a Believe the bad reviews for this dealership. To Make a long story short, I had a blown tire and took the rim and tire to the dealership to get a Believe the bad reviews for this dealership. To Make a long story short, I had a blown tire and took the rim and tire to the dealership to get a new one mounted on the rim. I just dropped off the rim/tire so they didn't need to take the tire off or put it back on. The service manager (Bruce) asked me how I wanted the tire mounted and I told him with the white lettering to the outside to match my other tires. They even had me pull my vehicle up to the express lane so they could get information on the vehicle so there is no way they could have misinterpreted how the tire should have been mounted. I was charged 1/3 more than what I was quoted to mount and balance a tire. Mostly due to shop fees??? I was charged for the tire and to mount and balance, how much shop expense above that can there actually be? Aside from the added cost, I picked up the tire after the service department was closed. However, they mounted the tire with lettering on the opposite side of the rim. I don't live locally so it's impractical for me to bring it back to fix. The local dealership service leadership, was unwilling to make it right. The Director of the dealership was also unwilling to make it right. They said I was lying about my instructions for them to mount the tire with the lettering on the outside. How could they miss it when they even had the vehicle to look at? Now I need to take the rim/tire somewhere else to have it done correctly. The total cost just for one tire was over $400, the cost of the tire was just over $300. I guess I'm out the extra $100 it costs me for the mount/balance of the tire and the "shop fees". Lesson learned. Don't buy or have your vehicle serviced at this dealership! More

Army vet got shafted Bought a used 2014 Armada on a cool night,next day went to use the Ac,blows hot air,they said they would fix then backed out Bought a used 2014 Armada on a cool night,next day went to use the Ac,blows hot air,they said they would fix then backed out More

so bad worst things Went here around 8 months ago and had them inspect the car for maintenance, had a bad experience initially and already commented on that before. Just Went here around 8 months ago and had them inspect the car for maintenance, had a bad experience initially and already commented on that before. Just recently had oil changed at another facility and they found extreme case of mold on my air conditioning filter, the guy who changed it told me it had to have been like that for at least 2 years due to the amount of mold build up. So beware of this place again, still finding problems they overlooked when they were supposed to have done maintenance on my car around 8 months ago. More

bad experience I would like to be able to give a star lower than one for the service I received here this morning. If you want to waste money and time, this is the p I would like to be able to give a star lower than one for the service I received here this morning. If you want to waste money and time, this is the perfect spot for that. I called them two weeks ago to schedule an appointment for an oil change and maintenance, they told me the price was less than $30. After going to my appointment I received a bill for over $50 for an oil change and "maintenance". The maintenance report showed the car has no problems, although my car has been diagnosed at other companies with major problems (alternator going bad, two parts going bad under both front tires, front brakes need to be changed). Not to mention that the front light was not working during the time of the inspection, they did not even report the bad light on the maintenance report. When I brought this up to customer service manager today, he obviously did not care about my concerns simply stating "I'll take care of it". I am not sure how he was going to take care of it as he did nothing for while I was there today and did not provide me with any further instructions regarding the situation. Very poor customer service, If anyone wants any additional information about this to support my claims feel free to email me, I have my report from this company today and I have reports when I had the tires changed around a year ago when they noticed the broken parts under both front tires. The parts were not changed, yet this failed to flag on the maintenance report today. More

Service Department Customer Service On Wednesday morning I had the opportunity to visit Rod Hatfield to get a new key FOB for my 2013 Tahoe, as my current one had worn out. I was met by On Wednesday morning I had the opportunity to visit Rod Hatfield to get a new key FOB for my 2013 Tahoe, as my current one had worn out. I was met by Justin, one of your service personnel. I must say, since my last visit to your dealership, he was the most person I have ever encountered there......and he tried to save me money because he thought we could the shell rather buying the complete FOB. Although I had to buy a complete FOB, I appreciate very much him trying to save me money! I HAVE NEVER HAD THAT KIND OF EXPERIENCE BEFORE!!! BUT, I also must say that before I left, EVERYONE I encountered, including Mike in parts department and the ladies where I paid for the FOB, were ALL PLEASANT, CHEERFUL, AND VERY WILLING TO HELP. Don't know what you have done since my last visit, BUT IT IS A GREAT IMPROVEMENT! KEEP IT UP!!! Thanks, again, Justin! Barbara Johnson More

Hands down the WORST service department I have ever been to Took my Equinox here due to nails in two tires. The next day I called to check on my vehicle and the service person was less than helpful with a 'cou Took my Equinox here due to nails in two tires. The next day I called to check on my vehicle and the service person was less than helpful with a 'could careless attitude'. Finally found out that my tires where fixed but their wheel balance machine was broke (not their fault.) They said the machine would be fixed the next day and to leave my vehicle if I didn't need it. I called back the next day to check on my vehicle and it was not ready since their machine was still broke. I needed the vehicle so I picked it up after hours. When I picked it up I noticed my rim had been damaged while there. I took the vehicle back a week later to have the two tires balanced and the damaged rim looked at. I called the next day to check on the vehicle and once again was met with the less than helpful could careless attitude of the service person. He finally told me that my vehicle was being looked at. I asked about the damaged rim and he said they would look at it. I paid for the vehicle over the phone ($50) since I was at work. I asked to speak with the service manager or any manager but he said they had all left for the day (4pm). When I picked my vehicle up later that evening the damaged rim was still there with no explanation. I would not recommend this service department. More

Another GREAT EXPERIENCE!! Darvin took great care of me... Angela, Chelsea, Justin & Jamie also are part of the new Service Staff... Every single person mentioned is absolutel Darvin took great care of me... Angela, Chelsea, Justin & Jamie also are part of the new Service Staff... Every single person mentioned is absolutely wonderful!! My Malibu LTZ was in to have a recall addressed & to have the LOF done... All matters promptly completed. While waiting, I visited with Mark (Shop Foreman), Rick (Body Shop Manager), Jay (Sales Associate), and Fred (Sales Manager). All Great People. If you do NOT FEEL LIKE FAMILY after leaving Rod Hatfield Chevy, IT'S YOU... DEFINITELY NOT THE STAFF... People Make The Difference!!!!! What Else Can I Say???? Check out for yourself Rod Hatfield Chevrolet!! P.S. - I have read the "complainers" on the dealership site... If you don't say something, while you're there, how can someone address your concerns? People today will walk 100 yards to complain before they'd walk 10 steps to compliment... Unreal & Sad. That's me. Rod Hatfield provides quality service & maintenance for my Malibu LTZ & Camaro SS. More

Terrible terrible service department I have had so many bad experiences with the service department in lex. Very poor service and continues to give me the run around and not have my car c I have had so many bad experiences with the service department in lex. Very poor service and continues to give me the run around and not have my car completed. I am under warranty and every time I take my car in for service the service department acts as if I'm not covered. My car still jerks, my headlight continues to get moisture in it, never give me a loaner when I take my car in for service(I have a warranty), my key is broke they still haven't replaced it. I have been treated really bad at this place so bad that I never want to deal with the again. They tried to charge me for an oil change when I'm covered under warranty. It took me 2hrs to get them to finally see that I'm covered. This place sucks! More

OUTSTANDING!!!! Service on our Chevy Malibu LTZ was completed promptly and completely. Brandon (Service Advisor), Ray (Parts), Jeremy (Service Technician), and Erica Service on our Chevy Malibu LTZ was completed promptly and completely. Brandon (Service Advisor), Ray (Parts), Jeremy (Service Technician), and Erica (Cashier) are wonderful people!! PEOPLE REALLY DO MAKE A DIFFERENCE!!! I'll be seeing these folks again tomorrow, as the one of the service techs will be installing a GM/Kicker amplified subwoofer in my Camaro SS... More

Exceptional Customer Service!! We bought a new Chevrolet from another dealership. They drilled the license plate installation spots in the wrong places when the temporary tag was i We bought a new Chevrolet from another dealership. They drilled the license plate installation spots in the wrong places when the temporary tag was installed. Therefore, we could not put our permanent plate on the car. We called the service department and spoke to Johnathan; he routed us to the body shop and we spoke to Rick; the next morning Rick, who is the body shop manager, had a young man named Tyler jump on our car as soon as we arrived. That's service. More