Rod Hatfield Chrysler Dodge Jeep

I was disappointed with the service, due to the fact they should have told me what the problem was and not let me sit for 2 hours with no communication at all. I had my 75 year old mother in law with me at t should have told me what the problem was and not let me sit for 2 hours with no communication at all. I had my 75 year old mother in law with me at the time and it was hard on her to sit that long.. I have never had this issue before and I know thing last come up but communication is to key to good service.. More

Not happy with service department. The company sent me a coupon for a discount on my oil change. Then they would not honor it. The company sent me a coupon for a discount on my oil change. Then they would not honor it. More

Excellent staff-Great selection-Leasing department was very efficient. Will recommend this dealership to everyone very efficient. Will recommend this dealership to everyone More

Great service Jordan was great would recommend to anyone trying to find a good deal and a good car trying to find a good deal and a good car More

Fast and efficient service. Employees are decently friendly, only thing is the waiting area could be better. Employees are decently friendly, only thing is the waiting area could be better. More

Did what I needed to walk out with a new car that day! Jacob is absolutely great! Jacob is absolutely great! More

The absolute best dealership I’ve ever been to! The staff are amazing and very easy to work with. They actually try to their best ability to help you, and truly make an effort. I’ve never been more The staff are amazing and very easy to work with. They actually try to their best ability to help you, and truly make an effort. I’ve never been more pleased or happier with a dealership! More

Bad Customer Service I was looking at purchasing a 2017 Lexus GX460 from Jacob Burchwell at this store, he sent me photos and a purchase order which I agreed to pay after I was looking at purchasing a 2017 Lexus GX460 from Jacob Burchwell at this store, he sent me photos and a purchase order which I agreed to pay after which was after he said there was a service bill of $480 that he forgot to tell me about, I agreed to pay that as well. I was then told of a $530 Doc fee which is normal at most stores and I asked for a $200 reduction as I was not aware of the Service bill charge. After everything he came back to me and said his boss said no and I agreed to purchase it as I was tired at that point. I called several times after that with no answer and sent messages and he ignored all my messages, I even called the store this morning and I was hung up on twice. This is absolutely not acceptable. If you choose not to do business atleast with me have the common decency to give me a call or send me a message that vehicle was sold etc. I look online and price was increased again another $1,000. These are the people that give the whole car business and sales people a bad name and cannot be trusted. Please stay clear from this dealer and especially the sales guy Jacob Burchwell. Jacob you should be ashamed of yourself!! I would expect a call from a Manager when you receive this review. More

IF YOUR THINKING ABOUT GOING TO THIS DEALERSHIP DON'T WALK....RUN AWAY!!!!! I bought a car from them and in less then a month had to REPLACE the engine, 8 thousand dollars later problem finally fixed. Th WALK....RUN AWAY!!!!! I bought a car from them and in less then a month had to REPLACE the engine, 8 thousand dollars later problem finally fixed. They of course offered no assistance which is there choice but I feel is bad business if you CARE about your customers! More

Don't Trust Them With Your Trade-In I bought a new SUV from this dealership, and they didn't turn in the paperwork until 3 weeks after I left, blaming the credit union for being so slow. I bought a new SUV from this dealership, and they didn't turn in the paperwork until 3 weeks after I left, blaming the credit union for being so slow. My first payment is due tomorrow and my financing wasn't even put through until a few days ago. It's been almost 30 days and they've still not paid off my trade-in. Overall, they seem to be eager to get you in a new vehicle, but as soon as you leave, that's where their effort stops. If you want a trustworthy dealership, take your business elsewhere. There are far better dealerships in central Kentucky. More