Rodman Ford

New F150 A+ experience start to finish, from the receptionist who connected me to Jim Laferriere and the manager of sales to Dennis who gave me the inspection A+ experience start to finish, from the receptionist who connected me to Jim Laferriere and the manager of sales to Dennis who gave me the inspection sticker. More

Good price I requested to see a used 2018 Expedition online and made an appointment, but when I got there the salesman had to look for the car. I expect the car I requested to see a used 2018 Expedition online and made an appointment, but when I got there the salesman had to look for the car. I expect the car to be ready if I made an appointment. Jim the salesman was knowledgeable about the truck and was willing to help me out with some issues I had with the truck. They gave me a good value for my trade. The financial manager worked with me to get the lowest interest possible. But I wish she would have done that before I asked her. When I went to pickup the truck it was clean and ready to go. Jim and a trainee showed a lot of the truck features and help me setup a phone app that goes with Ford SYNC 3. The overall experience was good, but can be better. There are some small details that need to be fixed to make the buyers experience excellent. More

Made trading and buying new car very quick and easy! Jim was a nice salesman to deal with. Not pushy or overwhelming like some dealerships can be. Great experience overall. I would recommend Rodman Fo Jim was a nice salesman to deal with. Not pushy or overwhelming like some dealerships can be. Great experience overall. I would recommend Rodman Ford. More

Jim Laferrierre - How he lost 2 sales in 5 days! Back on April 16th I spoke to Jim Laferriere regarding a lease for a 2019 F-150. I was already in a GMC lease with 2 months remaining and would incur Back on April 16th I spoke to Jim Laferriere regarding a lease for a 2019 F-150. I was already in a GMC lease with 2 months remaining and would incure a disposition fee if I took the deal that day and made Jim aware of that. Rodman was not offering to assist in those fees so we all agreed I'd follow up once my lease was returned. Jim also followed up with a text message the following day to review what the plan was. I had also advised him that my wife would also be looking at the Edge at the same time as her lease was up in the same time as mine. He replied "I am glade to help both of you when you are ready" - famous last words! Fast forward 2 months.... I would have expected Jim to start reaching out to me prior to the end of our leases, however that did not occur. I turned in my GMC lease, at Paul Masse and they were able to offered me a wonderful price on a new 2019 Sierra with all kinds of safety features with everything I was looking for initially due to the changes in incentives. I was upfront with Tom Frat at Paul Masse and advised him I was seriously considering a Ford and he understood, and told me to take my time and let him know (no pressure, now deal is only good today, none of that salesmen stuff we all hate). I took 5 days to weigh out our options since my wife's lease was ending in 2 week reviewing pros and cons of both Ford and GMC Trucks. On the second day I sent Jim a text message and identified myself. In that text message I asked Jim what I would be looking at now for the F-150 since it had been 2 months ($$ up or down). I was upfront with him as I was with GMC and told him Paul Masse had given me an option, but that I wanted to weigh all options, NO REPLY, NO ACKNOWLEDGMENT, DEAD AIR! Now you say did he get the message, and that answer is YES. 10 minutes after I sent it he read it as I have a read acknowledgment, and when I called the dealership 4 hours later he was there with a customer. I didn't leave a message as I would have expected something from the text message he read - that did not happen. I then waited 24 hours and called the dealership but again he was busy so I left a message (final attempt). If your reading this you know what happened... Bueller?? Today makes 5 days since I initially reached out to Jim and I'm going with with Paul Masse GMC. We are picking up 2 vehicles - getting a Sierra for myself and a Terrain for my wife! So, Rodman Family I tried to make a deal with a local dealer, but Jim fell short and based on other reviews there's a trend. Please make no excuses, tell me some story that means nothing to me because in the end I'm in the customer service industry and there is no excuse for what Jim did. More

Great customer service. Thanks Matt Deleo! Bought not one but two vehicles in less than a week due to comfort level of dealership. Matt Deleo in sales was courteous, professional, and had my i Bought not one but two vehicles in less than a week due to comfort level of dealership. Matt Deleo in sales was courteous, professional, and had my interest in mind during the process. Jordan in Finance and Rob the sales manager, also fit the same description. Matt made my visit painless and leaving me feeling I did not have to shop elsewhere. More

2016 ford f150 Great truck at a great price! Jim was very relaxed and easy to work with however quite detail oriented as well. Very smooth easy process from start to Great truck at a great price! Jim was very relaxed and easy to work with however quite detail oriented as well. Very smooth easy process from start to finish! More

Worst car purchasing experience! horrible customer service! Never communicated and never followed up! Worst car shopping experience for us! Will not recommend anyone to this dealershi horrible customer service! Never communicated and never followed up! Worst car shopping experience for us! Will not recommend anyone to this dealership! It totally ruin our excitement of getting a car! More

Great Good customer service,Jim Laferriere is a very patient person down to earth,respectful to clients,I would give him 10 stars thanks Jim great Good customer service,Jim Laferriere is a very patient person down to earth,respectful to clients,I would give him 10 stars thanks Jim great More

Crappy service dept We bought a F150 last year! Truck runs wonderful. Paid a good price salesman was nice and we were treated fair. My complaint is the service dept. wou We bought a F150 last year! Truck runs wonderful. Paid a good price salesman was nice and we were treated fair. My complaint is the service dept. would not honor the 2nd free oil change because we were over 1000 miles. We live 30 minutes away so we have had it changed at other locations. The have lost a customer for life. I will never buy another car from them. All over 50.00 shame on them. More

Poor Communication/Sales I thought I was going to have a great experience at Rodman Ford. However, it turned out in the end to be a disaster. My wife and I saw a truck last S I thought I was going to have a great experience at Rodman Ford. However, it turned out in the end to be a disaster. My wife and I saw a truck last Sunday and could not test drive the truck until Rodman Ford had completed its inspection. Our sales, Jim LaFerriere, assured us he would contact us as soon as the truck was ready to be driven. Over the next couple of days I reached out to Jim and the Internet sale group to make sure they knew we wanted to test drive the truck. Again, I was assured by Jim we would be the first person to test drive the truck. He also knew we were interested in the purchase of this truck. The truck was originally listed at 40K a few days later the truck showed up on Rodman's web page listed at 37K and on Monday the truck was listed at 54K indicating a 17K savings. Needless to say, this is a bunch of BS. Yesterday Jim called me to tell me the truck was sold. He had more excuses than my students have at school for not passing in their homework (39 years of teaching) I have purchased many vehicles over the past 39 years and clearly, this is the worst experience I have had with a dealership. Jim has terrible communications skills and poor follow up. I would not recommend this dealership to my worst enemy. Larry Fitzpatrick More