Rodman Ford

Our new car We saw an ad for a 2016 Ford Explorer Xlt online at Rodman Ford. The wife sent an email to check availability. Jean called told us it was, so we made We saw an ad for a 2016 Ford Explorer Xlt online at Rodman Ford. The wife sent an email to check availability. Jean called told us it was, so we made an appointment for the next day. When we walked in we were greeted by Diane Carter who directed us to our sales representative Jim Laferriere. Everyone at the dealership made us feel like family. Jim got the vehicle, and we took a ride. He answered any and all questions we had. We purchased the car and couldn't be happier. We settled the finances with Jeff in the credit dept. On delivery day Jim spent at least an hour with us going over the car even programming our phones into the car. All we can say is thank you Jim and everyone at Rodman Ford for making our car buying experience hassle free. When it's time " we'll be back". More

Painless experience for 1st time leasing Very friendly service at Rodman Ford as soon as I walked into the building. Jim Laferriere is just as friendly, kind, and patient, and goes the extra Very friendly service at Rodman Ford as soon as I walked into the building. Jim Laferriere is just as friendly, kind, and patient, and goes the extra mile on getting exactly what you are looking for, and in our case more. We are very satisfied with our entire experinece! More

Service with a smile. We decided to replace our 2009 Ford Edge with a 2018 Ford Edge. We emailed Rodman Ford to inquire about a 2018 model we saw advertised only be. Within We decided to replace our 2009 Ford Edge with a 2018 Ford Edge. We emailed Rodman Ford to inquire about a 2018 model we saw advertised only be. Within minutes Diane called us back and we had a appointment. When we walked into Rodman Ford, Bob met us at the door and escorted us to Diane’s desk. We were introduced to Jim Laferriere who was kind, knowledgeable, patient and a good listener. He made the purchase of our new Ford Edge seamless. We were introduced to Mr. Goldberg who ran the business part of the deal. Jeff was in charge of financing. Every detail of the purchase was explained to the us. We were never pressured. The entire team was always friendly, especially Jim. More

ABSOLUTELY WONDERFUL Jim L was fantastic!!! He was extremely helpful, knowledgeable, and patient. He answered all our questions and made it an excellent experience. We wou Jim L was fantastic!!! He was extremely helpful, knowledgeable, and patient. He answered all our questions and made it an excellent experience. We would recommend him to everyone! He is the best of the best! And we love our new car! Julienne L More

Excellent Everyone there went above and beyond to make it happen. No complaints. Highly recommended. Made the trip from the Southcoast worth it. Thanks again Everyone there went above and beyond to make it happen. No complaints. Highly recommended. Made the trip from the Southcoast worth it. Thanks again to everyone involved. More

Positive Experience Came in to test drive the 2018 Focus. Left with a new car. Jim managed the entire process seamlessly from beginning to end. Financing was super easy - Came in to test drive the 2018 Focus. Left with a new car. Jim managed the entire process seamlessly from beginning to end. Financing was super easy - Sheryl walked us through everything and was clearly a pro. At no time did I ever feel any pressure, which is so great. More

Go see jim ! Great customer service from Jim Laferriere. Punctual,knowledgeable and communicates remarkably. No other dealer could beat his price ,I'd recommend hi Great customer service from Jim Laferriere. Punctual,knowledgeable and communicates remarkably. No other dealer could beat his price ,I'd recommend him to anyone looking for a good deal . More

Rodman family committed to community My recent buying experience at Rodman Ford was a pleasure.From my Sales Rep. Jim Laferriere to the Finace Mgr. Jordan Rodman, their focus on customer My recent buying experience at Rodman Ford was a pleasure.From my Sales Rep. Jim Laferriere to the Finace Mgr. Jordan Rodman, their focus on customer satisfaction is paramount to everything they do.And the Rodman family gives back to their community in the many events and charities they run and sponsor. I would recommend this dealership. More

Issues with Ford The brand new 2008 Ford Focus that I owned was a great car. When it came time to buy a new car in 2014, I went straight for a 2014 Ford Focus. Howe The brand new 2008 Ford Focus that I owned was a great car. When it came time to buy a new car in 2014, I went straight for a 2014 Ford Focus. However, I quickly encountered issues with my vehicle. In late August 2017, I dropped off my 2014 Ford Focus because the transmission was shuddering. They replaced the clutch and the issue was resolved, but I had a lot of questions at the time. Why was I even worrying about the clutch in an automatic car, would this issue resurface? The service rep said unfortunately, I would, but not worry because the warranty was extended out. At that time, I should have asked for the warranty in hand, but I did not. Not even a year later, my clutch needs to be replaced again and Ford has only agreed to cover part of the expense, for an issue that will quickly resurface once again. Every step of the way, I've encountered nothing but dishonesty and delay and absolutely no accountability. I'm extremely disappointed with my experience with Ford. I've spoken to representative after representative with absolutely no ability to offer valuable assistance, but who is simply in place to deflect and delay a proper resolution to this issue. My husband and I have a toddler at home and a new baby on the way and are looking forward to purchasing a larger vehicle. Ford is now completely off the table for us. Myself, my husband, my parents, and two sisters were all proud Ford owners. Both of my sisters have recently purchased Honda's. Everyone we know is going to hear about our horrible experience. More

Pleasant experience I test drove the Edge but, for various reasons, decided not to purchase the vehicle. I worked with Jim Laferriere who offered me many options to help I test drove the Edge but, for various reasons, decided not to purchase the vehicle. I worked with Jim Laferriere who offered me many options to help with my decision. He was very professional and did as much as he could to find an alternative to suit my needs. I would return to Jim and Rodman if a future need arose. More