Rodman Ford

Poor Communication/Sales I thought I was going to have a great experience at Rodman Ford. However, it turned out in the end to be a disaster. My wife and I saw a truck last S I thought I was going to have a great experience at Rodman Ford. However, it turned out in the end to be a disaster. My wife and I saw a truck last Sunday and could not test drive the truck until Rodman Ford had completed its inspection. Our sales, Jim LaFerriere, assured us he would contact us as soon as the truck was ready to be driven. Over the next couple of days I reached out to Jim and the Internet sale group to make sure they knew we wanted to test drive the truck. Again, I was assured by Jim we would be the first person to test drive the truck. He also knew we were interested in the purchase of this truck. The truck was originally listed at 40K a few days later the truck showed up on Rodman's web page listed at 37K and on Monday the truck was listed at 54K indicating a 17K savings. Needless to say, this is a bunch of BS. Yesterday Jim called me to tell me the truck was sold. He had more excuses than my students have at school for not passing in their homework (39 years of teaching) I have purchased many vehicles over the past 39 years and clearly, this is the worst experience I have had with a dealership. Jim has terrible communications skills and poor follow up. I would not recommend this dealership to my worst enemy. Larry Fitzpatrick More

2019 F-150 Rodman Ford I just had another awesome experience with Rodman Ford. Jim Laferriere helped with my new 2019 F-150 XLT. I highly recommend Rodman AND Jim for the no I just had another awesome experience with Rodman Ford. Jim Laferriere helped with my new 2019 F-150 XLT. I highly recommend Rodman AND Jim for the no pressure sales and very helpful sales team. Thanks again!! More

Pleasure dealing everyone I was very impressed with the attention to detail and the efforts made to make my buying experience pleasant and virtually seamless. I would definite I was very impressed with the attention to detail and the efforts made to make my buying experience pleasant and virtually seamless. I would definitely recommend Rodman to anyone looking to purchase a vehicle. Sincerely, W.Whiting More

10 out of 10 Would recommend for purchasing a car or getting service done. Always a top quality Experiance for purchasing a car or keeping up with the oil changes Would recommend for purchasing a car or getting service done. Always a top quality Experiance for purchasing a car or keeping up with the oil changes and other maintenance. More

End of lease transition I was assuming I had to buy out my expiring lease but the team were flexible to come up with a few options for me and we found that a new lease was ju I was assuming I had to buy out my expiring lease but the team were flexible to come up with a few options for me and we found that a new lease was just as economical. More

Very Poor Customer Service My company bought a 2018 Ford F150 from Rodman Ford back in early December. It was delivered to me Christmas Eve. When it was delivered I did not have My company bought a 2018 Ford F150 from Rodman Ford back in early December. It was delivered to me Christmas Eve. When it was delivered I did not have a second electronic key. I was told that it would be sent to me. I dealt with Pat Ford for almost 3 months and have yet to get that key. He does not return phone calls and it seems my situation is not a priority in any way. I drove 100 miles to the dealership to look at getting my key and another issue taken care of and got nothing but excuses. I have sold cars in the past and I would never handle any of my customers like this. I will be writing Ford directly in regards to the very poor service from Rodman Ford. More

Piece of cake! My experience could not have been any better. Jim was full of knowledge of all the questions I had best of all they had a truck I wanted & made a gre My experience could not have been any better. Jim was full of knowledge of all the questions I had best of all they had a truck I wanted & made a great offer I couldn’t refuse More

Very good dealership Went in Wednesday payed for my focus and in 2 days they had my plates and everything ready for me to pick up. Awesome people to deal with also Went in Wednesday payed for my focus and in 2 days they had my plates and everything ready for me to pick up. Awesome people to deal with also More

Thanks! Jim made it easy to think through all decisions regarding style, options, color, and financial terms. After thinking it all through, Rodman had my ex Jim made it easy to think through all decisions regarding style, options, color, and financial terms. After thinking it all through, Rodman had my exact choice in inventory. Thanks! More

Great experience! I ,like many people hate walking into a dealership and feeling the pressure of buying a car and dealing with someone who is trying to sell me on somet I ,like many people hate walking into a dealership and feeling the pressure of buying a car and dealing with someone who is trying to sell me on something I completely dont want . I pulled up to the entrance and was casually met by jim a salesmen. He was very helpful and didn't pressure you in any way, needless to say the sale of my truck with jim was very easy and painless . Emma in finance went above and beyond to please me with a the paperwork and hunting down the best rate possible for me. In all, I walled in overwhelmed from searching for a great truck for weeks and left completely Relieved with a new truck ! More