Rodman Ford

Thank you! Great experience, everything went smoothly and we are very happy with our "new to us" Ford Expedition. Thank you Demetri and Sheryl, we appreciate yo Great experience, everything went smoothly and we are very happy with our "new to us" Ford Expedition. Thank you Demetri and Sheryl, we appreciate your hard work. More

Great customer service! Demetri was so accommodating and helpful through the few surprises that were thrown our way when being a first time car buyer. He was a great guy and Demetri was so accommodating and helpful through the few surprises that were thrown our way when being a first time car buyer. He was a great guy and very friendly! I would totally recommend him when buying a car More

Outstanding Sales zecperience eoth Demetri! I just lurchased a 2p17 Ford FusionHybrid SE. I vame back to Rodman Ford. Demetri quickly assessed my priorities for options and features important to I just lurchased a 2p17 Ford FusionHybrid SE. I vame back to Rodman Ford. Demetri quickly assessed my priorities for options and features important to me. He also quickly understood my budget reslities. He was warm, friendly lrofessional and earnest in his desire to e sure I was a satisfied return customer. He exained all the featjres of tbe car I finally settled on after an enjoyable trst drive. Detri's easy gling mammer and desire to reach a fair a d mutually accetable goal is the reason I highly recommend him for a car buying eclerie ce that was smolth, syress free and frankly enjoyable. I was extremely hally with Xemetri as my sales .an He was lutstanding! More

Rude manager and theft Brought my car to Rodman collision for repairs for last month on my 2015 Ford Fusion. It took 5-6 weeks for the repairs to be completed. When I pick u Brought my car to Rodman collision for repairs for last month on my 2015 Ford Fusion. It took 5-6 weeks for the repairs to be completed. When I pick up my car just last week! My driver door Sensor was broken. My car wouldn't register that the door was closed, leaving my lights on inside and my doors not locking at all. I did not bring my car there with the driver door broken. I was livid with my car being there for 5-6 weeks to begin with And then to pick up my car in poor condition. I demanded my deductible back. The manager never called me back after two voicemails never returned my phone calls. Until I wrote an email recently about items missing from my trunk after my car had been there over a month! He called me back being so rude and telling me I won't be getting a dime back. I demanded my $500 back but he wouldn't budge over $300. The manager told me that $300 credited back to my credit card(still waiting for it. Amex takes a little longer to credit back accounts) but that was a fight in it's self to get my refund. will not be doing any more business with Rodman Ford. They need to Learn some customer service skills. All the damage was in the front end of my car. No one should've been in my trunk let alone just searching my car to steal things. On a positive note... Danielle who was managing the process of my car getting fixed was so helpful! Maybe management should take notes from her. Or maybe she should be promoted. More

An unbelievable experience by Carlos and Carmen from Worcester, MA September 17, 2016 Unlike from past experiences with car salesmen. Dimitri was professional at every momen by Carlos and Carmen from Worcester, MA September 17, 2016 Unlike from past experiences with car salesmen. Dimitri was professional at every moment while trying to hammer out our deal for the car that we bought (2009 Toyota Camry). From Bill to Sheryl, these people were great and everything was done as we agreed. Great job Dimitri and the rest of the Rotman Ford Team. And of course we would recommend Rotman Ford to all my family and friends without hesitation. More

Didn't end up buying, but had a great experience! From beginning to end, we had a great experience with Rodman Ford. I started with an online chat, as I do with most dealerships. The rep I worked wi From beginning to end, we had a great experience with Rodman Ford. I started with an online chat, as I do with most dealerships. The rep I worked with online was the ONLY one who listened to the criteria and stuck to it! She emailed me with a few cars, but ultimately we decided to go with a new car rather than used. The next morning, I received a quick follow up email from Adam. Unlike other car dealership follow up emails, Adam's didn't seem sales-ish or pushy AT ALL. Because of this, I actually responded (in almost every other case, the email gets marked as junk and ignored). Without being pushy, Adam suggested a new Ford Focus. He sent me some specs, pricing, etc. The pricing was very good. When I agreed to check it out, I was very clear - we will be test driving a few cars and then making a decision. Adam seemed on board with our plan. All the other dealerships I was working with did as well. But the only dealership that honored our wishes was Rodman! The car we were to test drive was ready and waiting when we arrived. As promised, Adam didn't ask us to 'give him 5 minutes' or sit down with his manager. We test drove the car, asked a few questions and were on our way. In all my years, I've never had a dealership actually show any respect or value to my time. While it didn't work out with the Focus, I would absolutely do business with Rodman Ford, and Adam in particular! Long story short - Rodman is great dealership that actually listens to the customer! And they've got a true star working there - Adam is honest and respectful. More

Great Experience with Demetri! My car buying experience was excellent due to having Demetri as my sales representative. He worked extremely hard to find the truck I wanted and made My car buying experience was excellent due to having Demetri as my sales representative. He worked extremely hard to find the truck I wanted and made sure to keep me informed at every step along the way. In addition, I had an issue with the bed cover and Demetri got it resolved immediately. I would definitely recommend that you ask for Demetri at Rodman Ford when making your next car purchase as you will not be disappointed! More

2nd Ford Escape Purchase Very friendly and helpful staff. This my second car purchase while working with Demetri. Always pleasant, and is sure that you are satisfied. Also hav Very friendly and helpful staff. This my second car purchase while working with Demetri. Always pleasant, and is sure that you are satisfied. Also have nothing but good things to say about Zack, Sheryl, and Vinny who I worked with throughout the purchase process. More

Great experience at Rodman with Demetri Demetri helped me through my car buying process with extreme attention and care. He was always available to talk and helped me find a car I loved in n Demetri helped me through my car buying process with extreme attention and care. He was always available to talk and helped me find a car I loved in no time at all. I highly recommend Demetri and Rodman Ford as well! More

A very easy process. Demetri made the process very easy.He explained every thing step by step keeping the whole experience as smooth as possible.I will be making my next v Demetri made the process very easy.He explained every thing step by step keeping the whole experience as smooth as possible.I will be making my next vehicle purchase at Rodman Ford.And hopefully Demetri will be my sales man. More