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Roger Beasley Mazda Central
Austin, TX
219 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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219 Reviews of Roger Beasley Mazda Central
May 26, 2025
Decided to purchase a vehicle that's under $10k and we found one that's in this store. We understood that the vehicle is about 13 years old and has over 150k miles. As soon as we were done with the test d found one that's in this store. We understood that the vehicle is about 13 years old and has over 150k miles. As soon as we were done with the test drive we went in to purchase the vehicle. As soon as the numbers were presented to us by the sales manager, I saw that there's a warranty/vehicle service contract in the presentation of the numbers. I asked if the warranty was required by the bank and the manager said, yes. The bank requires the warranty if we were to finance the vehicle. I asked if we can get in writing. He said he can't get it in writing. We assumed since this is a respectable dealership, we thought they won't LIE about it. As we were waiting for our other vehicle to get out of service, I felt uncomfortable about the financing and decided to call the financing company. I gave them my information and the account number. I asked them if they required a warranty or vehicle service contract when I financed through them, the financing company stated that they don't require warranties when financing through them. I went back to the finance manager and I told them that I didn't want the vehicle anymore since they lied to our faces. They took off the warranty and gave us a new contract. Same day, 3 hours later, salesperson called us and asked us to go back because they gave us a wrong key to our car. We were eating 10 minutes away, but if we were home, we wouldn't have been able to come into the dealership since we lived an hour away. Got a new contract on Saturday with a lower rate, but docusign didn't work through them. We had to go back on Monday to resign the contract. What could have been a 2-3 hour great experience turned into a lot of back and forth missed communications in a span of 3 days, being lied to (dealerships already have a bad rap, why make it worse?), and just leaving a bad taste in our mouth with this dealership. 0/10, would not recommend, especially if you have excellent credit and have the ability to finance almost anything. More
by K C
Employees Worked With
Sebastian Cuellar, Landry, Kordan
May 20, 2025
Great experience! Big shout out to service advisor Richard Grimm, so helpful, knowledgeable and kind! And to Chloe, the sweetest shuttle driver one could get! Big shout out to service advisor Richard Grimm, so helpful, knowledgeable and kind! And to Chloe, the sweetest shuttle driver one could get! More
by ppbrazil
Employees Worked With
Richard Grimm
May 16, 2025
From start to finish, my experience here was excellent. Bassam, the Sales Director, gave me a fair price right away and to his credit, he honored it the very next day without any hassle. Cristina, my Produ Bassam, the Sales Director, gave me a fair price right away and to his credit, he honored it the very next day without any hassle. Cristina, my Product Specialist, was incredibly helpful and made the entire process smooth and stress-free. When it came time to finalize the deal, Jordan in Finance was honest and transparent about all optional add-ons—no pressure, no surprises. If you’re tired of the typical dealership runaround, I highly recommend coming here. They do things the right way. More
by k.doxtater
Employees Worked With
Cristina
May 14, 2025
I purchased a new Mazda from Roger Beasley Central. Cristina, salesperson, was absolutely incredible! She was a wealth of knowledge, patient and enthusiastic . Sales Manager, Bassam, was also exceptio Cristina, salesperson, was absolutely incredible! She was a wealth of knowledge, patient and enthusiastic . Sales Manager, Bassam, was also exceptional. There was no pressure and I felt totally at ease throughout the process. The entire staff was amazing and extremely accommodating. I am super pleased and would highly recommend. More
by Linda H
Employees Worked With
Cristina Caceres, Bassam Mahmud
May 09, 2025
Brought my Mazda in for service; Paul and Richard always take exceptional care of my family and our car. They explain things carefully, provide timely updates and are always kind. take exceptional care of my family and our car. They explain things carefully, provide timely updates and are always kind. More
by SAS
Employees Worked With
Paul, Richard
May 04, 2025
Mario was great and answered all my questions. He was authentic and patient with me as I was trying to figure out the best fit for me. He was authentic and patient with me as I was trying to figure out the best fit for me. More
by Danibrandimarte
Employees Worked With
Alexandra Ivy, Kenect Kenect
May 04, 2025
I have been to RBM Central many times in the last few years and I always have a positive experience. The staff is helpful and I never, ever feel like they are pushy, and only recommend what is really nee years and I always have a positive experience. The staff is helpful and I never, ever feel like they are pushy, and only recommend what is really needed. More
by juliet3190
Employees Worked With
Richard, Alexandra Ivy, Kenect Kenect
May 04, 2025
Orion has always been a pleasure to work with, he is very communicative and honest. He is very knowledgeable and always answers all of my concerns. Orion has shown time and time again that he is a great serv communicative and honest. He is very knowledgeable and always answers all of my concerns. Orion has shown time and time again that he is a great service advisor. Thank you. More
by Lopezliz10
Employees Worked With
Alexandra Ivy, Kenect Kenect
April 27, 2025
It was pretty easy getting my 2014 Mazda6 in for. 50,000 mile check up. It took at least 4 hours for changing inside car filter, the brake pads on rear tires , oil change. Service desk guy was good 50,000 mile check up. It took at least 4 hours for changing inside car filter, the brake pads on rear tires , oil change. Service desk guy was good at explaining time frame Etc. The women who checked us was about to head out . Even though we told her we could go to another service desk, she checked us out. Next time I’ll make an earlier appointment. They gave me an offer on my car, but they don’t have any small hybrid cars which is what I want to buy. My Mazda6 has been a really good car. More
by lkmayer560
Employees Worked With
Richard was 5 stars, Alexandra Ivy
