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Roger Beasley Mazda South

Austin, TX

4.5
244 Reviews

4506 S Interstate 35 Frontage Rd

Austin, TX

78745

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244 Reviews of Roger Beasley Mazda South

April 15, 2023

We purchased a used Nissan Armada not even a month ago. Already had to put $1000 into it before sending it back to Roger Beasley Mazda South. They had to send it to a Nissan dealer to find out what additio More

by oh_my_gosh_77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Aaron did a good job and did as much as he could to help out.
March 31, 2023

BEWARE! !! DO NOT BUY A PREOWNED CAR FROM THIS PREDATORY DEALERSHIP! Eddie Carter, the salesperson we dealt with, told us that the preowned car we were buying More

by Ashley3S
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Brett, Eddie
July 14, 2022

I was Mark of Excellence in sales for General Motors, durning my 30 years career. My daughter was interested in a pre owned certified Mazda they had. We test drove the vehicle in which she purchased. Thi More

by Rocky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mo salesman and pre own sales Mrg Carlos Martinez
September 22, 2021

Getting a new car from the Mazda S location has been the biggest disappointment I have experienced over the course of 35 years. The customer experience has been as low as I can rate in what I would expect More

by Water2wine
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexandra Ivy
Sep 22, 2021 -

Roger Beasley Mazda South responded

I am so sorry to hear about your experience with us. We take customer satisfaction very seriously at Roger Beasley, so I passed your review along to management, and from my understanding, they have contacted you about this issue. Again, I am very sorry about our poor communication and we will let you know as soon as your vehicle arrives. Ivy Customer Experience Manager Roger Beasley Imports

September 20, 2021

I’ve been going here for 5 years and this was my first truly bad experience and I’ll be looking elsewhere in the future. My tech was Gavan Carmona and my Service Advisor was David Castillo. In short, avoi More

by CJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gavan Carmona
Sep 20, 2021 -

Roger Beasley Mazda South responded

First and foremost, I would like to apologize for your recent experience at Roger Beasley Mazda. We take customer satisfaction very seriously, so I have passed your review on to upper management and they will be handling it accordingly. A manager should be reaching out to you shortly. Again, I apologize for the experience you have had at Roger Beasley Mazda and hope we have the opportunity to earn back your business in the future. Ivy Customer Experience Manager Roger Beasley Imports

June 19, 2021

By far, the absolute best car buying experience I have had! Sales associate (Vince) was knowledgeable, experienced, customer focused and transparent throughout the process. Highest Recommendation! More

by cftag06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Rifici
May 28, 2021

Absolute nightmare to deal with we bought a used car out of state. They don't return phone calls. There is no communication and I still have not received plates for my car. The temporary one expired and it More

by Maddy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Genesis (does titles for cars but does not talk to customers), Tom (salesperson at dealer), Rebecca ( mazda customer experience)
January 21, 2021

Mark Klingele did a great job and made the purchasing experience easy. I would recommend Roger Beasley for anyone looking for a new Mazda. Thank you! More

by Mark Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark
January 15, 2021

I had a great buying experience at RB Mazda South. LeeAnne and the online sales managers were super helpful with providing me all the car info and LeeAnne showed me a lot of the cool new features in t More

by Joanniez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LeeAnne, Josh, Jason
Jan 18, 2021 -

Roger Beasley Mazda South responded

Congrats on your new vehicle! We are so glad to hear you had such a great experience, I will be sure to pass along your praise to LeeAnne, Josh, and the team! As always, if you ever need anything, please do not hesitate to reach out. From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family and look forward to continuing to work with you in the future!

June 22, 2020

I have been calling to speak to the service department all morning. Every time I call to speak to them, the secretary asked me what my specific problem is. I don’t call the service department to talk to t More

by Bwj1608
Recommend Dealer
No
Employees Worked With
Secretary
Jun 25, 2020 -

Roger Beasley Mazda South responded

Hi there, we want to apologize for your experience trying to get ahold of our service department. I passed your review on to the service manager and he wanted me to give you his direct number so you can reach him immediately, as we'd like to try and make this right. The service manager's name is Roy Mann, his number is 512-462-2199. I apologize again and hope we can earn back your business,

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