Romeo Toyota of Glens Falls

The people here are very friendly and even helpful, just pray nobody comes in with cash an hour after you start doing paperwork. Apparently, you can just do that now. They wont take a deposit, but they sure pray nobody comes in with cash an hour after you start doing paperwork. Apparently, you can just do that now. They wont take a deposit, but they sure will get the car ready for you, let you test drive it, all for a finance dude to come out with the biggest smile on his face to tell you it ain't happening. Nothing to do with my good credit and 6k down payment, just that I didnt have cash to buy it outright so therefore it goes to the man who does, even though I was there first. Maybe there was some deal I wasn't told about before hand, as in, there is some old head coming in after me to buy it with cash while im test driving it. Was very distraught to say the least. I would love to work with my sales rep again, just wouldnt like to give romeo toyota any money, so I probably wont be (or even try) to do business here again. More

Terrible experience. They took my deposit for a specific car, and after making arrangements to come for the car, they sold it to someone else . Mike blamed it on a mistak They took my deposit for a specific car, and after making arrangements to come for the car, they sold it to someone else . Mike blamed it on a mistake due to mismanagement, while Dale wrote to me that it was "based on a decision made by our general manager". They weren't embarrassed contradicting each other and there was no remorse. More

Mike Romeo and his team at Toyota in Glens Falls are absolutely amazing. Best experience I have ever had buying/leasing a car. Everyone that worked with us today was kind, courteous and treated us like absolutely amazing. Best experience I have ever had buying/leasing a car. Everyone that worked with us today was kind, courteous and treated us like a friend! Easy to talk to, easy to work with. Thank you big time to Mike Hewlett and Mike Romeo, you guys are amazing and I will forever buy my cars from you and send people to you! THANK YOU! More

A big thank you, to Michael and staff for being welcoming, helpful, and courteous. I would definitely recommend this dealership to a friend or family. welcoming, helpful, and courteous. I would definitely recommend this dealership to a friend or family. More

Great staff and easy to work with. I just bought my 2nd car from them and totally satisfied. Gave me great trade in deal. I just bought my 2nd car from them and totally satisfied. Gave me great trade in deal. More

Friendly , helpful, educated , and professional! Love them ! See Ty Loso. He’s fantastic. Highly recommended Romeo for your next car . Love them ! See Ty Loso. He’s fantastic. Highly recommended Romeo for your next car . More

At first it was a bit stressful but my Car Dealer Craig Picca went above and beyond to make sure I received the Rav4 I was looking for and bent over backwards to get this handled with kindness and apprecia Picca went above and beyond to make sure I received the Rav4 I was looking for and bent over backwards to get this handled with kindness and appreciation of my person and my business. Thank you Craig and Romeo Toyota, Addison and Paul. More

I've had a couple friends use Romeo Toyota, and i needed a car in a bad way! So i took a chance, wanting a lease but ended up with my own purchase, which is what i really wanted in the first place! Michael a car in a bad way! So i took a chance, wanting a lease but ended up with my own purchase, which is what i really wanted in the first place! Michael Scott was my dealer, and i have nothing but good things to say about him, his patience, his knowledge and kind personality. His willingness to answer all my annoying questions and keep me on speeddial! I love my new, used Toyota Rav and i thank you all. A special shout out to Paul as well, he helped me financially make the purchase happen! More

Naomi and service department are the best Easy communication and updates on car status romeo runs a very professional department communication and updates on car status romeo runs a very professional department More

Unacceptable Service and Refusal to Honor Warranty on a Defective Brake Caliper I recently visited Romeo Toyota of Glens Falls regarding an issue with my 2023 Toyota RAV4 XLE Hybrid. The car currently h Defective Brake Caliper I recently visited Romeo Toyota of Glens Falls regarding an issue with my 2023 Toyota RAV4 XLE Hybrid. The car currently has just 20k miles, and I discovered a serious issue with the brake caliper that appears to be a factory defect. Given the low mileage and the fact that it’s a 2023 model, I fully expected this repair to be covered under the factory warranty. Unfortunately, Romeo Toyota not only refused to acknowledge the issue as a factory defect but also declined to cover it under warranty. This left me questioning both their service standards and commitment to Toyota’s quality assurance. It’s incredibly disappointing that a dealership representing such a reputable brand would treat a customer this way, especially when safety is at stake. If you’re considering service at Romeo Toyota of Glens Falls, be prepared for the possibility of denial on legitimate claims and a lack of empathy in handling factory-related issues. I expected far more from a certified Toyota dealership. More